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© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1
Empowering the mobile knowledge worker
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
Opex/Capex Management
Heterogeneous Environment
Complex Deployments
Siloed Tools & Applications
Business Impact
Work Anywhere
Device Choice
Trust at a Distance
Expertise/Info on Demand
Personal Factors
Dispersed Workforces
Video Proliferation
Content/Device Explosion
Social Media
The Need for Collaboration
Market Trends
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4
Collaboration is Equal PartsProcess, Culture and Technology
Collaboration isn’t just about technology
We’re using collaboration to change the way we work
Process
CultureTechnology
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5
Cisco Collaboration
• Helps organisations connect people to people
• Helps people share their ideas
• Helps people take great ideas to outcomes, be this profit, better service or efficiency
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6
Some Cisco solutions
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
Cisco WebEx Meeting Applications
Remote Support
and Access
Cisco WebEx Collaboration Cloud
Webinars Online Events
Clients
Web, Audio and Video
Conferencing
Online Training
Meeting Center
TrainingCenter
Event Center
SupportCenter
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8
Cisco WebEx Connect: Presence and Enterprise Instant Messaging
Seamless escalation from IM to voice to video to web conferencing
Audio
Video
Web Conference
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9
Delivering a Consistent ExperienceAnywhere, Any Content, on Any Device
Infrastructure
CollaborationServices
Communicationand CollaborationApplications
On-Premise SaaSHybrid
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10
Real-life examples
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11
A year in the life of a Cisco knowledge worker
Home902 hours
35% Home1232 hours
49%
Office900 hours
35%
Office639 hours
26%
Offsite282 hours
11%
Offsite297 hours
12%
Flights235 hours
9%
Car/Train263 hours
10%
Car/Train298 hours
12%Flights
20 hours1%
2008 2009
Total hours (work + travel) = 2,582Productive hours = 2,084 (81%)
3 long-haul + 16 short-haul return flights (6 at the weekend)Carbon footprint = 17.25 tonnes*
Commuting cost = £666Cost to Cisco = £10,501
Total hours = 2,486Productive hours = 2,168 (87%)
2 short-haul return flights(none at the weekend)
Carbon footprint = 4.66 tonnes*Commuting cost = £473Cost to Cisco = £1,935
* Figures from co2.balance.uk.com
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12
Customer experience
Standard Life - WebEx web conferencing solution
“Using WebEx has transformed how we work. When you consider the benefits for all involved, this type of collaboration is just common sense.”— Lawrence Cook, national sales manager, intermediary sales, Standard Life
International HIV/AIDS Alliance – WebEx web conferencing and IM solution “We want to exploit the technology available to us and truly become a collaborative organisation. By using the full complement of WebEx solutions, we hope to move closer toward our vision of a world in which people do not die of AIDS.”—Sam McPherson, associate director, International HIV/AIDS Alliance
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13
Return On Investment
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14
Operational ROI
Productivity ROI
Strategic ROI
• Cost avoidance
• Cost reduction
• Business process optimization
• Customer response time
• Business transformation
• Customer and employee satisfaction
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15
I think about me – a mobile knowledge worker
Half my team work in Amsterdam yet we really are a team – WebEx Conferencing
I’ve built a good working relationship with my new manager in California - Telepresence
We share best practise and ideas – Quad, Enterprise Social Software
I can connect anywhere and to anything – I love my iPad for meetings
I learn at my convenience – WebEx training
We stay connected – IM/Presence
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 17
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