CSC

The Vehicle for better service

delivery to citizens

Imaging

IT Services

Communication

Kishalay Bhattacharyya

National Business Head-Govt./PSU/BFSI

and Head Alliances

Ricoh India Limited

February 2014

e-Governance

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Traditional Vs e-Governance

3

Use of ResourcesLow High

InfrastructureFragmented Integrated

Cost of ServiceHigh Low

Speed of ServiceMonths/Days Hours/Minute

ROI

Low High

TransparencyLow High

ParticipationLow High

Haryana e-Governance Plan

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5

CSC and its Objective

Common Services Centers (CSC) (सर्व� स�र्व� कें� द्र) :Implemented under the National e-Governance Plan (NeGP) formulated by the Department of Electronics and Information Technology (DeitY), Government of India, the Common Services Centers (CSCs) are ICT enabled front end service delivery points at the village level for delivery of Government, Financial, Social and Private Sector services in the areas of agriculture, health, education, entertainment, FMCG products, banking, insurance, pension, utility payments, etc.

ObjectivesOfficially, the objectives of the CSC have been stated as follows:

• Access to information : all remote/ rural citizens• Delivery of public services – G2C & B2C• ICT for rural Empowerment of socially disadvantaged people for inclusive

growth• Access to cost efficient & quality services• CSC as a change agent - To promote rural entrepreneurship, enable

community participation and effect collective action for social improvement

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Opportunities for Ex-Army Personnel/ their families

As Village Level Entrepreneurs, who will franchise the CSC from SCA for a village (Investment required by VLEs in the form of equity or security deposit)

•As CSC Operators

•In SCAs Team–Senior Management Team positions such as State Project Directors, Managers, IT Manager, Admin Managers, HR Managers etc. –Middle Manager–Front Line Team for Sale, Erection of CSCs, distribution of Products/ Services for CSCs, supervision of CSCs

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CSC----the project stakeholders

The CSC project has a 3-tier implementation framework involving the following stakeholders:

State Designated Agency(SDA) - SDA would be the nodal agency at state level involved for the monitoring and supervision of the project progress at the state level.

Service Centre Agency(SCA) - This would be the main implementing agency providing the required investment budget and the functional specifications of the CSC. This would be equivalent to a franchisor of the CSCs, typically for one or more districts, as identified by the SDA.

Village Level Entrepreneur(VLE) - This would be the local level entrepreneur who would be in-charge of running the daily operations of the CSC after its implementation. This is loosely equivalent to a franchisee and would serve rural consumers in a group of 5-6 villages.

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The Services –B2C and B2B

•Business to Consumer Services -B2C

•IT services (Printing, Scanning, DTP, web surfing, etc.)•Agri-business services (consulting, testing, information, procurement, etc.)•Banking and Financial Services (Loans, Deposits, Micro-finance, etc.)•Telecom Services (PCO, Post-paid/pre-paid connections, mobile phone sales)•Commercial Services (Matrimonial, Astrology, Bio-data, etc.)•Retail Sales & Referrals (FMCG, Consumer Goods, Durables, Vehicles, etc.)•Education Services (IT Training, English Speaking, etc.)•Health (Tele-medicine, OTC medicines, etc.)•eCommerce(Online shopping, Trading, etc.)

•Business to Business –B2B/G2B•Market Research•Rural BPO Services (Data Collection, Data Digitalization, etc.)•Advertising, Branding and Promotions

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The Services G2C

Government Services -G2C

• Land Records• Birth/Death Certificates• Grievances• Form downloads and submissions• Bill payments –water, electricity, telecom, etc.• Licenses, permits, subsidies• Property Tax and Registration• Buss pass, Railway tickets, Passport, etc.

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The Selected SCAs

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The Selected SCAs

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The Selected SCAs

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Haryana (e-Disha ekal Seva Kendra)/CSC

Haryana is one of the earliest states to initiate the CSC Scheme in April 2007. By 2008, it became a first State in the country to complete 100% CSC rollout wherein all the 1,159 CSCs had been rolled out across the state. However, there was withdrawal of the Service Centre Agencies (SCAs) owing to their failure to meet contractual commitments.

The State Government through Hartron, the State Designated Agency is in the process of selecting new Service Centre Agencies (SCAs). 

Challenges in Implementation

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Technology Issues Three basic elements

Infrastructure layer Application layer Integration technology

Management of Change related IssuesImportant to investigate how the business of government and the nature of governance itself change in the digital networking economy.

Funding issues

Red Tape – Involvement of too many agencies for various Services

Lack of Physical Infrastructure & bandwidth

RICOH

An Overview

Imaging

IT Services

Communication

Ricoh India Limited

January 2014

Ricoh Worldwide

• Ricoh Company, Ltd. Founded: February 6, 1936 Number of Companies ： 231

Number of Employees ： 109,212 *as of March 31, 2013

Net Sales ： USD 23 Billion Net worth : USD 9 Billion

• Ricoh Founding Principles 　 The Spirit of Three Loves 　　 Love your neighbor 　　 Love your country 　　 Love your work

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Ricoh Products & Services

Services

Products

BusinessProcess

Outsourcing

DocumentProcess

OutsourcingManaged

Print Service

ITServices

MultiFunctionalProducts

New products

Cloud Services

Laser printers GELJET

Printers Digital cameras

Production printing

Projections systems

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Ricoh Group Principal Brands

The Ricoh Group provides products and services under the following brand names.

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Evaluation by Society

Ricoh is highly evaluated by rating agencies and international surveys.

Fortune Global 500 company

“World's Best Office Electronics Companies in Social and Environmental Performance”

“World’s 100 Most Ethical Companies” for 5 years in a row

Recognized by FTSE4Good Index for meeting High Standards (10 consecutive years )

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Ricoh India Overview

Ricoh India Key Locations

Kolkata (Salt Lake) Multi Purpose Facility

Region Office

Branch 　NLC(National Logistics Center)

Mumbai NLC

Head Office 　

NLC & Ricoh Business Zone,IT Hub & Training CenterTotal Plot Area: 8,100 sq mtrBuilt up area: 3,360 sq mtr

NLC & Multi Purpose Production (TM Slitting, Toner Bottling, Spare Parts, Refurb.) CenterTotal Plot Area: 40,700 sq mtrBuilt up area: 21,000 sq mtr

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Delhi NLCGandhinagar, Gujarat Multi Purpose Facility

Cloud Data Centers

Bangalore

https://ricoh.co.in/support/sales-network/#office-locations

Ricoh India Product Portfolio

Imaging IT Services Communication

SmartPresenter

Provide Products + Services + Solutions under one Umbrella

Cloud Printing

Mobile Device

Security

PrinterVideo Conference

Managed IT Services Paperless Meeting Mobile Device

Cloud /Network

PJS

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Imaging & Communication Products

ＭＦＰ s (BW & Color) Laser Printers (BW & Color)

Document Solutions

Production printers

Wide Format Products

Communication

Projection Systems

Copyprinter

Digital Cameras

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Ricoh IT Infrastructure Services Portfolio

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Ricoh Cloud & Software Services

Two ISO 27001 Certified Data Centers in New Delhi & Kolkata.

ISO 9001, 14001 & CMMI Level 3 organization.

www.ricohidc.com

24x7 Toll Free Customer Care Services.

1000+ resources across India.

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RicohDocs Platform

RicohDocs Platform

e-Office

CRM

Document Management

Digitization

ERP

Warehouse Management

..etc etc….

Available On Your Premise & on Ricoh Cloud

www.ricohdocs.com

360 Degrees Approach

Business Processes

Business Applications

IT Infrastructure

IT & Business Consulting, Business Platforms, BPO, G2C

Services, Social, Mobility, Analytics, Cloud Adaptability

CRM, Document Management System, Hospital Information

System, ERP, Business Intelligence, HRMS, Project

Management Tool etc.

Imaging & Communication, Endpoint Compute, Data

Centers, Networking, Security, Licensing, Virtualization, DR,

Cloud Infra

One Stop Business Solutions Provider for Increasing Workplace Efficiency of Corporate Enterprises & Government Agencies through IT Automation & Process Integration

Our Key Alliances

Virtualization

Backup

Infrastructure Management

Information Security

Data Center Infrastructure

Networking

Endpoint Infrastructure

Cloud & Software Services

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Brand names and product names mentioned in this presentation are trademarks of their respective owners

Some of our Customers

RCC INSTITUTE OF INFORMATION TECHNOLOGY

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Our Experiences

UID Enrollment – Population of more than 2 Crores covered in the states of Haryana, Chattisgarh, Madhya Pradesh & Tamilnadu Govt of UP – IT Infrastructure Solutions to various Departments of State Govt.

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Govt of Chattisgarh – Rate Contract to Supply more than 2 Lac Tablets to students of the state

Govt of West Bengal – IT Solutions for various Departments, Collaboration with Webel on G2C Services

Govt of Bihar – Rate Contract for Desktops and Storage, e-Library project for Department of Education

Various PSU’s – Multiple Products and Solutions to all Navratna’s & Maharatna’s

BFSI Segment – Multiple Products and Solutions to almost all Govt and Private Banks

A major Bank in North East – Hosting of Core Banking System in Ricoh’s Kolkata Data Center

Corporate Customers – Imaging, IT Services & Communication Solutions to Products & Solutions to more than 50,000 customers in all parts of the country

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