© 2014 VMware Inc. All rights reserved.

Driving Systems Stability & Delivery Agility through Devops Insights from VMware IT!

Gopinath Anantharaman Director, VMware

2

Agenda

1 Context

2 IT Systems Stability & Agility

Automated Instance Provisioning

4 Summary

3 Application Delivery Agility

Instance Monitoring & Management

Continuous Delivery Platform

Service Virtualization

Application Architectural Changes

Section 1: Context VMware IT Applications Delivery Eco-System

CONFIDENTIAL 4

VMware Applications Portfolio

VMware

vCloud Air

Network

Hybrid

Cloud

VMware

Private

Cloud

Public

Cloud

My VMware

ITB

M

2014 Operational Plan of Record

CONFIDENTIAL 5

CONFIDENTIAL 6

Parallel Release Instances

DEV13 LR:4/28/13

DEV14 LR:6/3/14

DEV15 LR:6/16/14

DEV16 LR:7/15/14

DEV11 LR:8/19/14

TEST13 LR:5/13/14

TEST14 LR:5/13/14

TEST15 LR:5/13/14

TEST16 LR:5/13/14

TEST11 LR:5/13/14

UAT LR:3/24/14

Load Test LR:3/24/14 (WDC)

STAGE LR:4/17/13 (SC9)

NR:10/28/14

NR:11/18/14

NR:12/30/14

NR:1/27/15

NR:TBD

NR:11/04/14

NR:12/02/14

NR:1/06/15

NR:1/27/15

NR:8/19/14

vCHS TEST19 vCHS TEST20

vCHS Releases vCHS Releases NR:TBD

Path to Production (Support Fix Path)

10/17 release train

11/7 release

12/05 release

1/23 release

VMWSandbox

PREDEV Instance

DEV12

PREDEV Instance

NR:9/20/14

NR:11/25/14

TEST12

Planned for provisioning

PROD (SC9)

NR:11/25/14

Pricing (Test31) (OC)

Section 2: IT Systems Stability & Agility Automated Instance Provisioning

CONFIDENTIAL 8

Responding to SMAC Era Disruption

Corporate

Strategy

Revenue

Cost

Continuous

Requirements

Management

Continuous

Infrastructure

Delivery

Continuous

Integration

Continuous

Deployment

Continuous Delivery

Continuous

Dev & Test

Product Development Transformation

Respond with

Continuous Delivery

Traditional Infrastructure Provisioning Process

4-6 weeks Delivery Cycle

Request Infrastructure

Verification

Hardware

Setup

Build VMs –

New or

Clone

DNS Entries Install, Setup,

Configure

Workload Database

Refresh

Latest Code

Deployment

Load

Balancer

Entries

Web Server

Configuration

Firewall

Changes

External Interface &

Integration

PPM Tasks Workload

Monitoring

Setup

Security –

VM access

control

Testing

1- 2 days 3- 5 days 2 – 4 weeks 3 – 5 days

1 – 2 days 4 – 7 days 2 – 3 days 2 – 5 days

2 – 5 days 1 -2 days 2 – 4 days 1 – 2 days

3 – 7 days 2 – 3 days 1 day 5 – 6 days

Task time Wait time

CONFIDENTIAL

CONFIDENTIAL 10

Instance Provisioning Challenges

Handoffs

Silos. Globally

distributed teams.

Multiple

application

experts.

Slow and

Error

Prone

Many manual steps.

Ticketing systems.

Human error

Capacity

Constrained

Only 4-6 projects

in parallel

Global Team

Management

PTOs, Holidays,

Skill level

CONFIDENTIAL 11

Fix

The “human middleware”

on traditional infrastructure

Replace and Automate

End-to-end provisioning

on SDDC Private Cloud

Option 1 Option 2

Optimizing Instance Provisioning

VMware vCloud Suite

CONFIDENTIAL 12

Automated and Software Orchestrated Instance Provisioning

Continuous Infrastructure Delivery in < 22 hours

Virtual Data Center

Virtual Server 40 work weeks effort – Per Release…

20 work weeks effort – Once!

22 hours

4 - 6 weeks

Service Request

Run Book

Service

Definition

Blueprint

Policy POC1 POC2 To Catalog

Provision QA Staging Release

It takes less effort/time to convert the runbook into blueprints

than it takes to “run” the runbook...

Section 2: IT Systems Stability & Agility Instance Monitoring and Management

What’s Needed for Efficient Operations Management?

What Is Needed?

Quality of

Service

Reduce Mean Time to Identification (MTTI): • Visibility across Infrastructure and Applications

• Proactive issue prevention

• Quickly resolve business impacting issues

Operational

Efficiency

Reduce Capital and Operating Costs: • Optimize use of resources to prevent unnecessary purchases

• Improve team efficiency and increase VI/admin ratios

Control & Compliance

Adhere to IT policies and standards: • Compliance visibility to Operations

• Enforce IT policies across assets and infrastructures

Goal

VMware’s Cloud Operations Management Platform

Cloud Operations Console

Extensibility

Integrated Management Disciplines

Performance Compliance Monitoring Configuration Capacity

Platform Services

Analytics Logs Discovery Reporting Automation

SDK

Management

Packs

APIs

Test Instance – vCOps Cockpit

CONFIDENTIAL 17

LUNS

Admin gets alerted that

Oracle App is slow

Oracle VM has

performance issue

Storage LUN health is red

VNX | Target HBA Resets

Target HBA Resets is high,

limiting application

performance

Check LUN Details

(EMC VNX: LUN44)

IO OUTSTANDING

DISK IO

(870/1024)

High I/O outstanding

Check EMC VNX Analytics

SP-A is red

1 2

3 4

Transaction latency

above normal

Scenario: Troubleshoot Across App, VM, and Storage

vCOps Benefits and Usage

CONFIDENTIAL 19

Real time health status

Monitor Health, Risk and

Efficiency

Static Thresholds

Dynamic Thresholds

Quick Isolation

Right Sizing Opportunities

Drill down to the resource

detail

Section 3: Applications Delivery Agility Continuous Delivery Platform

DevOps is a Journey

Automation / Infrastructure-as-a-Service

Manual provisioning On-demand, automated

self – service access

Technology sprawl High standardization

Initial provisioning Lifecycle management

Homogeneous Enterprise wide / heterogeneous

Extensible One inflexible approach

Virtualized infrastructure Any service from any layer

Manual approvals High governance

Journey with many starting points and many maturity levels

Continuous Delivery / DevOps

Standardized MW / Apps–as-a-Service

CONFIDENTIAL 22

How can you…?

How do you glue it all together?

1. Ensure a consistent, repeatable & predictable software release

process?

2. Get visibility into where a build is in the release process?

3. Ensure that the right artifacts are deployed every time?

4. Eliminate the costs and errors associated with manual tasks

and hand-offs?

5. Really leverage the value from all of the tools in your software

development release chain?

Integrated

Dev. Env.

Code Stream ties it together

24

Test Production UAT

vRealize Code Stream

Release Pipeline Artifact Management Dashboard

VMware vRA

(IaaS, MW & Apps) CUSTOM

ANY PROVISIONING/DEPLOYMENT ENGINE

Source Control Systems

Build & Cont. Integration

Repository Systems

Troubleshooting

End-to-End Visibility Across the Pipeline • Provide a consistent view across stages and environments

• Track artifacts to ensure consistent use

• Enforce governance across stages via gating rules

CONFIDENTIAL 25

Automated or manual

gating rules

Track the lifecycle of builds

across environment & stages

Automate artifact retrieval,

provisioning, deployment,

test and other tasks

View task

execution details

Section 3: Applications Delivery Agility Service Virtualization

What is Service Virtualization?

CONFIDENTIAL 27

“In software engineering, service virtualization is a

method to emulate the behavior of specific components

in heterogeneous component-based applications such

as API-driven applications, cloud-based applications

and service-oriented architectures.”

• Emulate Component • “Capture” &

Automation Techniques to provide Scenario Breadth

• It’s NOT a dummy

stub

28

VMWare IT Delivery – Challenges and SV Needs I can’t do much until I have an integrated working environment!

Dev/Test Environments

Interfaces need virtualization in the

absence of source and target end

points

Target System Virtualized services to

speed up development

Reduce dependence on integrated

SDLC

Test data preparation is

slow painstakingly slow

for capturing end to end

cases.

Unavailability of enough

application instances -

timesharing application

across SDLC instances.

Automation is limited to

well defined test cases

and requires relevant

test data.

Challe

nges

SV

Needs

Test Data

Reduce test case data setup for every

system they touch

Ability to record once and replay test

data many times

Service/Function specific data setup

Test Automation

Capture directly or import from

transactions, databases, files

Dynamically adjust data for time or

situational relevance

Component level automation requires

advanced interception and data

capture techniques

Our IT projects have

impact on multiple systems

and users. An Integrated

Environment has become

the basic requirement to

deliver even a small fix.

Virtual Services ensure that test data and test environments are always available

for QA and Dev. They can be developed in less time and can be consumed by

multiple environments.

CONFIDENTIAL

29

Service Virtualization Benefits Faster, Cheaper and Better - Doing More with Less!

Reduce

Infrastructure

footprint

SaaS & On-Premise System The 20+ SaaS

& Several Enterprise On-Premise systems

could be SV’ed and hence eliminate the need

for these altogether in Dev/Test Instances.

Instance Provisioning The SDLC Instances

can be provisioned rapidly and on-demand.

New Development - Dependent Systems

availability and SV’ed interfaces enable

individual track owners to develop independent

of other teams.

Parallel Development - Multiple Release

Trains can co-exist with visibility of services

being newly built available to future Releases.

Parallel

Development

Shift-Left

Functional

QA

Automation

Shift-Left Functional Testing can start much

earlier in the cycle, as soon as SV’ed code is

available in the Dev Instance.

QE Automation can start much earlier (as

opposed to starting middle of QA cycle right

now) based on SV contracts. This also forces

teams to write Test cases earlier.

Overall Quality Improvements due to the

breadth of coverage via SV.

Data Conflicts – help in managing data

conflicts due to it being overridden by other

development teams.

Data Setup Time - Reduce overall data setup

time.

Test Data

Management

Section 3: Applications Delivery Agility Application Architectural Considerations

Application Architectural Considerations

CONFIDENTIAL 31

Architectural Governance

Driving Services Reuse

Micro Services Enablement

Service Virtualization

Enablement

VMs + Containers, Better

Together

Supportability Requirements

Runtime Application Insights

Section 4: Summary

Reduced provision time

95% (4 weeks to 22 hours)

Improved productivity

of 600 developers

20%

Reduced

IT operations costs

$1.5M /year

Able to say

“yes” to developer requests

Reduced the cost of

a VM/month

80% ($133 to $20)

Reduced

infrastructure costs

$4.5M/year

Key Stats

CONFIDENTIAL 34

Embracing the Digital Era

1. Reduce Complexity

2. Dramatically Lower Costs

3. Enable Flexible, Agile IT Service Delivery

to simplify operations and maintenance

to redirect investment into value-add opportunities

to meet and anticipate the needs of the business

Drive IT Agility to Increase Business Value