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© 2015 Interaction Insight Consulting, LLC. All rights reserved.
Michael Siepmann, Ph.D.
@MSiep • [email protected] • 303-835-0501
Designing Healthcare Technologyto Support the Whole User
From Functionality to Experience, and Beyond
© 2013 Interaction Insight Consulting, LLCAll rights reserved
© 2015 Interaction Insight Consulting, LLCAll rights reserved
2September 9, 2015
What's Healthcare Technology For?
© 2015 Interaction Insight Consulting, LLCAll rights reserved
3September 9, 2015
The Whole User
© 2015 Interaction Insight Consulting, LLCAll rights reserved
4September 9, 2015
The Whole User
What do they want it to do?Functionality
© 2015 Interaction Insight Consulting, LLCAll rights reserved
5September 9, 2015
Functionality
Read This
Fantastic
Manual
© 2015 Interaction Insight Consulting, LLCAll rights reserved
6September 9, 2015
The Whole User
What do they want it to do?Functionality
Is it easy for them to use?Usability
© 2015 Interaction Insight Consulting, LLCAll rights reserved
7September 9, 2015
Usability
© 2015 Interaction Insight Consulting, LLCAll rights reserved
8September 9, 2015
The Whole User
What do they want it to do?Functionality
Is it easy for them to use?Usability
What is using it like for them?User Experience
© 2015 Interaction Insight Consulting, LLCAll rights reserved
9September 9, 2015
User Experience (UX)
© 2015 Interaction Insight Consulting, LLCAll rights reserved
10September 9, 2015
The Whole User
What do they want it to do?Functionality
Is it easy for them to use?Usability
What is using it like for them?User Experience
How does it influence theircognition, emotion, and behavior?
Support(or Manipulation)
How does it affect their ongoing patterns of cognition, emotion, and behavior?
(Deeper) Support(or Manipulation)
© 2015 Interaction Insight Consulting, LLCAll rights reserved
11September 9, 2015
Why the Whole User?
© 2015 Interaction Insight Consulting, LLCAll rights reserved
12September 9, 2015
The Best Doctors
© 2015 Interaction Insight Consulting, LLCAll rights reserved
13September 9, 2015
UseMe! Use
Me!
The Best Healthcare Technology
© 2015 Interaction Insight Consulting, LLCAll rights reserved
14September 9, 2015
Designing to Support the Whole User
© 2015 Interaction Insight Consulting, LLCAll rights reserved
15September 9, 2015
People Shape Tech
UseMe!
Tech Shapes People
© 2015 Interaction Insight Consulting, LLCAll rights reserved
16September 9, 2015
UseMe!
Supporting the Whole User via Usability
Usability
© 2015 Interaction Insight Consulting, LLCAll rights reserved
17September 9, 2015
Tech Design Usability Cognition, Emotion, Behavior
• Adolf Hitler was born in 1892.
• Adolf Hitler was born in 1887.
• Cognitive Ease
© 2015 Interaction Insight Consulting, LLCAll rights reserved
18September 9, 2015
UseMe!
Supporting the Whole User via UX
Usability
UX
© 2015 Interaction Insight Consulting, LLCAll rights reserved
19September 9, 2015
Tech Design UX Cognition, Emotion, Behavior
• Positive Emotions Broaden and Build
“...certain discrete positive emotions—including joy, interest, contentment, pride, and love— … share the ability to broaden people's momentary thought-action repertoires and build their enduring personal resources...”
- Barbara Fredrickson, 2001
© 2015 Interaction Insight Consulting, LLCAll rights reserved
20September 9, 2015
UseMe!
Supporting the Whole User Directly
Usability
UX
Direct
© 2015 Interaction Insight Consulting, LLCAll rights reserved
21September 9, 2015
“But is more common”
“This patient brings to mind ”
Tech Design Cognition
“Think like a statistician”
© 2015 Interaction Insight Consulting, LLCAll rights reserved
22September 9, 2015
Tech Design Emotion
• Secondary Traumatic Stress (STS)
“The key to effective management of STS is … early recognition of, and insight into, the strong emotions experienced in the doctor-patient relationship.”
- Peter Huggard, 2003
© 2015 Interaction Insight Consulting, LLCAll rights reserved
23September 9, 2015
Tech Design Behavior
• Behavior Toward Obese Patients
“Primary care physicians … demonstrated less emotional rapport with overweight and obese patients … than with normal weight patients.”
- Kimberly Gudzune, et al., 2013
“_______”?
© 2015 Interaction Insight Consulting, LLCAll rights reserved
24September 9, 2015
How?
© 2015 Interaction Insight Consulting, LLCAll rights reserved
25September 9, 2015
Knowledge
Usability / Human Factors / UX+
Psychology, especially:
- Positive psychology- Social psychology- Behavioral economics- Research methods
Build your expertise+
Consult an expert!
© 2015 Interaction Insight Consulting, LLCAll rights reserved
26September 9, 2015
Attitude
● Excited
● Optimistic
● Realistic
● Caring
● Concerned
● Self-aware
● Open
“People Shape Tech Tech Shapes People”
© 2015 Interaction Insight Consulting, LLCAll rights reserved
27September 9, 2015
Books
© 2015 Interaction Insight Consulting, LLCAll rights reserved
28September 9, 2015
Recap
© 2015 Interaction Insight Consulting, LLCAll rights reserved
29September 9, 2015
UseMe! Use
Me!
© 2015 Interaction Insight Consulting, LLCAll rights reserved
30September 9, 2015
Functionality
Usability
User Experience
Support(or Manipulation)
(Deeper) Support(or Manipulation)
© 2015 Interaction Insight Consulting, LLCAll rights reserved
31September 9, 2015
UseMe!
Usability
UX
Direct
How Will You Support the Whole User?
© 2015 Interaction Insight Consulting, LLC. All rights reserved.
Michael Siepmann, Ph.D.
@MSiep • [email protected] • 303-835-0501
Thank You!
© 2013 Interaction Insight Consulting, LLCAll rights reserved
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