SMARTERCITIES

SMARTERSERVICES Simon Haston

Change LeadImprovement ServiceScotland

Demanding Times

Demanding Times...this is real!!!

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2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17-15

-10

-5

0

5

10

15

Demand

Supply

Demand vs Supply

£2.8 billion

Demanding Times...on top of this...

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Demanding Times...what we use to do..

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Demanding Times...radical change?

• Solving problems not managing problems – prevention

• Give people what they need – personalisation

• Whole system approach – collaboration

Focus: Single Outcome Agreements

Demanding Times...creating headroom...

Customer First

New ways of working

External Internal

Demanding Times...maybe not..

“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” - Winston Churchill