CYBERCOM MOBILE PORTFOLIO

specific cases

xFocusCustomer Experience Management

Mobile PlatformAndroid and iOS

xFocus is an innovative Customer Experience Management solution, developed by Cybercom, that allows connectivity service providers to manage the Quality of Experience. It is a solution that measures and monitors Customers Objective and Subjective feedback, which will be used to manage and improve Customers Experience.

xxFocus is based on surveys from agent applications installed on mobile phones and tablet devices. xFocus database collects surveys and technical information from the devices, thanks to this service, solution providers can build subjective information database about customer perception to achieve best possible quality prproducts/solutions.

Thanks to unique algorithms, the system correlates Subjective and Objective information and provides measurements, analysis and reports. xFocus is developed to fill the gap between real customer experience and service quality indicators. With xFocus, service providers will listen to their customer’s voice and align their ststrategies for continuous growth. It combines the Survey and geographical information data into one place to monitor your Network performance view with the prospect of end user.

DESCRIPTION

FUNCTIONALITIES

Internet Stats

This feature provides information about user’s mobile plan and APPS rank. It is divided into two sub-tabs as given below:

• Summary provides information about users’ mobile plan with usage.

• APPS Rank provides information about users’ apps utilization in descending order. Utilization can be sub filtered per “WIFI”, “MOBILE” and “ROAMING”.

Call Stats

This feature provides information about users call details and the most frequent calls. It is divided into two sub tabs as given below:

• Summary provides information about total in coming and out going calls in a month and per day.

• People provides information about most frequent calls in descending order. Calls can be sub filtered per “IN-CALLS” and “OUT-CALLS”.

SMS/MMS stats

This feature provides information about users SMS/MMS details and the most frequent SMS/MMS. It is divided into two sub tabs as given below:

• Summary provides information about total incoming and outgoing calls in a month and per day.

• People provides information about most frequent calls in descending order.

xFocus

User Test

This feature is used to run a set of mobile services performance tests. The test output can be seen on the Map and in History. It is divided into three sub tabs as given below:

• Run Test. The user can run tests for “Browsing test”, “General Internet Speed Test”, “File Transfer Speed Test” and “Video Streaming Test”. Test can be run individualy or using an option “Start Tests”. Given below are the snapshot to run all the test one by one.

• History provides information about history of tests with the time and type of tests run. Test history can be sub filtered per “Browsing”, “Internet 1”, “Internet 2” and “Video”.

• Map provides location of tests on the map. Tests can be sub filtered per “Browsing”, “Internet 1”, “Internet 2” and “Video” to view on the map.

Settings

Settings tab provides information about device Id and xFocus Id with the option to upload the collected data using mobile network or via WiFi only.

About & Contact

This part provides information about Cybercom xFocus solution, the Terms of use and also contact number and email address in case of support or Sales.

FUNCTIONALITIES

xFocus

MovereXCustomer Experience Management

Mobile PlatformAndroid with smart band communication

MovereX is a new approach to help people with heart disease, diabetics, circulatory problems and generally people with low physical activeness to motivate them to do more exercises. The approach in Sweden is to prescript physical activities since they may be a key factor to mitigate, prevent or even cure many diseases.

• Just 65% of the adults are moving enough

• Diabetes requires 11% of the health care costs

•• Heart diseases is 45% of death causes

• Physical activities reduce the risk of heart attacks by 50%

• If you continuously exercise enough you may extend your life by 6-9 years comparing to people who don’t

• 35% of all health care admissions is heart disease related

• Heart diseases costs 50 000 sek per admission (in Sweden)

•• 70% of surveyed patients in primary health care claim to be insufficiently physically active

MovereMovereX is measuring and motivating user’s physical activity through communication with heart rate smart band. It’s calculating how many minutes with what intensity the user was exercising, showing what is his/her progress and showing how much more the user should exercise to achieve the intended goal defined by prescriptioner. It also allows to communicate with the medical authority supervising the patient's health status and consult the progress or be notified if the progresprogress is insufficient.

DESCRIPTION

FUNCTIONALITIES

Exercise Overview

This feature provides the information about user’s current heart rate and daily progress. It presents minute by minute heart rate combined with user’s workout intensity. It also shows information about daily and weekly goals.

EExercise History

Part of application where users can check their historical achievement’s. How many minutes they exercised in the past, with what workout intensity. Users can check their path to health day by day and week by week.

MovereX

FUNCTIONALITIES

Prescription Details

PrescriptionPrescription is defined by medical authorities. It contains personally adjusted information about the workout intensity levels and user heart rate values, patient maximum heart rate and the number of hours that user should exercise. Prescription also shows details about the user (his email address) and the band he uses (identification number).

MessMessages

This feature is used to communicate with medical authorities supervising the patient's health status and consult the progress or send notification to the user if the progress is insufficient.

MovereX

OTHER APPS

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Fotofestiwal

No more manually rewriting your schedule!

Schedule your days using automatic synchronization with university server. The trial version is available ONLY for the Technical University of Lodz.

CyberSyncPlan

METAR Weather Map is a connection of most current weather reports and maps. It provides information about above 4000 airports all over the world. It is an excellent tool for flight planning, checking METARs, TAFs, NOTAMs and looking for interesting airports or areas with critical flight conditions.with critical flight conditions.

Metar Weather Map

LET’S TALK

Agata MarońHead of Sales Development Warsaw

www.softwarehouse.pl agata.agata779 agata.maron@cybercom.com +48 607 676 766