Wiki Introduction

CustomerVision, Inc.

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CustomerVision Wiki

Replaces email for collaboration Improves communication and accountability Captures and shares company knowledge Improves organizational performance by

helping people work together more effectively and to learn from each other faster

Without requiring anyone to learn new software or change the way they work

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21st Century Business Practices

Enterprise Applications - Yes Online Training - Yes Email - Yes Collaboration - ?

If you don’t have an easy and intuitive collaboration solution you are missing out on one of the most effective ways to improve the performance of your organization

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Fits the way you work Can match your look and feel Quickly configured to match your requirements Changes as your requirements change Requires no technical skills to setup or maintain

In the past most collaboration solutions have been designed with specific practices in mind. With CustomerVision nothing is hard coded. CustomerVision can easily change to fit the way you work.

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Ensuring Successful Adoption

CustomerVision knows that successful adoptions requires getting people involved. That’s why we make it easy for people to get started quickly and to share the benefits with others. Features like Opt-in alerts, RSS feeds, Email this Page and the seamless ability to invite new users to collaborate are based on our knowledge of what it takes to make sure an organization takes full advantage of this powerful solution.

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Building Your BusinessNothing impacts business performance more than

your organizations ability to learn and adapt.

CustomerVision’s collaboration technology helps workgroups improve performance but probably the most important impact of CustomerVision is bringing together the captured knowledge into a format that benefits the whole company.

Small group collaboration is the engine for a smarter, more adaptable and ultimately higher performing organization.

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Create

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Collaborate

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Discuss

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Control

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Report

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Benefits of Wiki Collaboration Wikis can be open, flexible platforms for

collaborative web page authoring. Wikis reduce steps in workflow, but can still be

managed and controlled by a product like CustomerVision; levels, RSS, administrative functionality

Wikis provide very low overhead Used in place of email, bulletin boards, meetings

to enhance and replace replicated and redundancy which reduces employee overhead

A great forum for rapid sharing and learning