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Innotribe Startup Challenge 2014
New media for smart cities
How can you differentiateand services from each other?
Snappy Logos, catchy Slogans?
Lowest prices ?
Ease of transaction?
Reputation and Trust?
Large number of retail outlets?
Customer experience!
Customer experience (CX) is the sum of all experiences a customer has with a supplier of goods and/or services, over the duration of their relationship with that supplier.
This can include awareness, discovery, attraction, interaction, purchase, use,
cultivation and advocacy.
The result of a positive customer experience is
a retained and loyal customer !
The effects of negative customer experience are serious!
More than 50% of customers leave because of negative customer experience
Contrary to popular believe is the impact of Loyalty and Reward programmes largely irrelevant to drive customer experience.
Mobile banking has especially in Asia the potential to improve the quality of service and ease of use
How can mobile drive customer experience?
This is where
to interactively engage your customers with relevant, timely, and personal content in all privacy to their mobile devices without being annoying.
1. event-driven, 2. social-enabled 3. location-aware 4. cross-platform 5. augmented reality 6. urban exploration
platformOur enables you
comes in!
Our platform helps you to
Get quick customer experience feedback on location, so you know your customers sentiment immediately
Receive data analytics from experienced analysts, so you can focus on what is important
pay off with better economics
Tenqyu is the Martha Stewart of mobile urban exploration
How is doing it?
Mobile Information
Service
A network of geospatial
nodes (QR Codes, NFC,
Bluetooth LE Beacons)
Data Analytics
Modern Urban Living
Constant optimisation of feedback-engagement loop
using multi-level entertainment vehicles
locations
Value proposition through valuable rewards
A more pleasant live!
How earns money
inApp purchases
Membership, Fee’s, Exclusive quest management
Data Analytic Services
Redemption commission
+20 years of experience in data mining drive meaningful reports
and business consulting
Gain exclusive competitive advantage by being part of
something original and unique
Pay for additional content and status
Location
Social
Engagement/Loyalty
Where is ?
Where is ?
Cluster Maintenance
Data Center Japan
Data Management
Clearinghouse operations
Design team
Design Center Australia
Logo’s and App Artwork
Website Look and Feel
Strategy / Regional Lead
Headquarter Singapore
Sales/Marketing team
Creative Hub
Data analytics team
Is mobile really for me?
“As digital banking spreads, banks have new opportunities to create more “wow” experiences that use new technologies to delight customers, and it’s worth looking closely at this phenomenon.”
Bain Research
But, how to WOW?
Get customer feedback in 3 easy steps!
Tag it on tenqyu! Receive business analysis that matters!
Simple, engaging and effective
From simply Yes/No
to open-ended responses
(1) (2) (3)
Btw, there are multiple choice and lucky draw type feedback questions as well
Ease of use
..and awesome content !
activity-based content, 5.) Loyalty cards and so much more.
… and so much more
had been nominated for :
Would you like to know more?
Where can I get the app?
How much does the app cost?
Can I not just take a picture of the QR Code and share it on the internet?
http://itunes.com/apps/Qyu
The application is downloadable from the app store
It is free !
Our branded QR codes are GPS validated, so you have to be near the actual location of the code to receive the goodies.
Can’t I scan a code several times and receive the points several times?
Our branded QR codes are business rules validated which means that the codes are only valid to be scanned following the rules of the quest (i.e. usually once per day) and during the lifetime of the quest.
How can I contact you?
Well, you could send an email to [email protected].
Or alternatively we are on Twitter as well. @ThisTenqyuLife
Of course, you can always check us out at www.tenqyu.com
Thanks!
We are always looking forward to hear from you!
14 Robinson Road #13-00Far East Finance Building048545 Singapore
Would you like to know more?