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Customer collaborative development - a key to success

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Page 1: Customer collaborative development - a key to success
Page 2: Customer collaborative development - a key to success

© 2013 IFS

Page 3: Customer collaborative development - a key to success

PER CHRISTIAN BAKKE Skysstasjonen 11, 1371 Asker, NORWAY Tel + 47 66 90 73 00. Fax + 47 66 90 73 01.

Mobile + 47 90 55 92 73 [email protected]|www.IFSWORLD.com

BBA | SCANDINAVIAN PRODUCT MANAGER IFS SCANDINAVIA

Page 4: Customer collaborative development - a key to success

COLLABORATIVE DEVELOPMENT Customer collaborative development—a key to success!

FIND OUT MORE ABOUT CUSTOMER COLLABORATIVE DEVELOPMENT, AND SEE SOME INTERESTING EXAMPLES WHERE CUSTOMERS AND IFS HAVE WORKED TOGETHER TO CREATE NEW IFS APPLICATIONS FUNCTIONALITY!

CUSTOMER COLLABORATIVE DEVELOPMENT – A KEY TO SUCCESS! © 2013 IFS

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Page 5: Customer collaborative development - a key to success

What is collaboration development?

Agile development

Examples of collaboration development

AGENDA CUSTOMER COLLABORATIVE DEVELOPMENT

CUSTOMER COLLABORATIVE DEVELOPMENT – A KEY TO SUCCESS! © 2013 IFS

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Page 6: Customer collaborative development - a key to success

COLLABORATIVE DEVELOPMENT

© 2013 IFS

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COLLABORATION VS EARLY ADOPTERS

CUSTOMER COLLABORATIVE DEVELOPMENT – A KEY TO SUCCESS

Fit for Purpose Late Involvement

Early Involvement

Quality and Stability

New Signings Existing Customers New Signings Existing

Customers

Page 7: Customer collaborative development - a key to success

PURPOSE AND BENEFITS PRODUCT

FIT FOR PURPOSE

TIME TO MARKET

QUALITY

PRODUCT OUTPUT

AGILE CUSTOMER COLLABORATIVE DEVELOPMENT – A KEY TO SUCCESS!

© 2013 IFS

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Page 8: Customer collaborative development - a key to success

PURPOSE AND BENEFITS COLLABORATION AND MOTIVATION

COLLABORATION—WORK TOGETHER!

MEET CUSTOMERS

UNDERSTAND REQUIREMENTS UNDERSTAND BUSINESS

Page 9: Customer collaborative development - a key to success

QUALIFIERS SOLUTION PERSPECTIVE

Candidate for core In line with IFS’ and the region’s business plan

Solves the customer requirement Control of versions, customizations and technology

In line with product roadmap and strategic direction

Core solution

Agile methodology is accepted by stakeholders

CUSTOMER COLLABORATIVE DEVELOPMENT – A KEY TO SUCCESS! © 2013 IFS

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Page 10: Customer collaborative development - a key to success

COLLABORATION

Core team with clear mandate

Resource availability from stakeholders

The right number of customers

Accepted project timeframe

Limited number of projects

CUSTOMER COLLABORATIVE DEVELOPMENT –A KEY TO SUCCESS! © 2013 IFS

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Page 11: Customer collaborative development - a key to success

CUSTOMER COLLABORATIVE DEVELOPMENT – A KEY TO SUCCESS!

CUSTOMER NEED

© 2013 IFS

CUSTOMER NEED

PLAN BASED DEVELOPMENT

AGILE DEVELOPMENT

TEST – FEEDBACK – PRIORITIZE

TEST

FEEDBACK

DEVELOPMENT

DEVELOPMENT

DEVELOPMENT

DEVELOPMENT

TEST – FEEDBACK – PRIORITIZE

SPECIFICATION BASED ON CUSTOMER NEEDS

SPECIFICATION BASED ON CUSTOMER NEEDS

PRIORITIZED FROM ”MUST HAVE” TO ”NICE TO HAVE”

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COMPANY GROUP CONSOLIDATION

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Requirements from Maersk Drilling and Maersk Supply Service have been driving the functional development for the new IFS Group Consolidation module.

For businesses like Maersk a great level of flexibility is needed for consolidation Support for partially owned subsidiaries and the different consolidation methods related to the level of ownership or control Support for changes in the corporate structure Support for alternative corporate structures, not always equal to the legal structure or according to management and responsibility structure Automatic handling of internal trade elimination

COMPANY GROUP CONSOLIDATION NEW ADDITIONAL FUNCTIONALITY

CUSTOMER COLLABORATIVE DEVELOPMENT – A KEY TO SUCCESS! © 2013 IFS

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Page 14: Customer collaborative development - a key to success

IFS CONSOLIDATION EXISTING SOLUTION—IFS COMPANY CONSOLIDATION

IFS GROUP CONSOLIDATION

Focused on supporting simpler scenarios and small company structures

Limitations: Single consolidation structure No automated support for partial ownership eliminations Several steps to do consolidation Complex structure for managing elimination of intercompany balances Based on period balances Low flexibility to support changes Limited traceability

© 2013 IFS

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Page 15: Customer collaborative development - a key to success

COMPANY GROUP CONSOLIDATION NEW SOLUTION

IFS GROUP CONSOLIDATION

MULTI-COMPANY OPERATIONS: Several companies involved in the operations for one individual site Complex company structure:

Many companies Partial ownerships Structure changes

FLEXIBILITY WITH OPERATIONAL CONSOLIDATION: Separate from group reporting requirements and limitations

© 2013 IFS

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SOLUTION FOCUS—GROUP CONSOLIDATIONS

IFS GROUP CONSOLIDATION

Focus on operational consolidation

Increased flexibility

Automated processes

Increased traceability

Based on accumulated balances

© 2013 IFS

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Page 17: Customer collaborative development - a key to success

SOLUTION SOLUTION—CONSOLIDATED ACCOUNTS

IFS GROUP CONSOLIDATION

KEEP EXISTING FUNCTIONALITY INTACT: Named Company Consolidation Use area—branch office consolidation

NEW CONSOLIDATION FUNCTIONALITY: Named Group Consolidation Implemented in parallel

© 2013 IFS

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TRADE AND LOGISTICS

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EARLY ADAPTOR

TRADE AND LOGISTICS

TRADE AND LOGISTICS EXTENSION

OPERATIONS: 1,400 dedicated employees in 40 locations worldwide TURNOVER: SEK 4.1 billion INDUSTRY HiTec Manufacturing CUSTOMER SINCE 1994 VERSION IFS Applications 8 NUMBER OF USERS 375 users

© 2013 IFS

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Page 20: Customer collaborative development - a key to success

Improved customer order routes and delivery date planning

New shipment type to allow configurable, automatic processing of shipments

Storage zones and warehouse routes for efficient putaway and picking

Consolidated shipment to group shipments into departures and model transport capacity

OUTBOUND LOGISTICS OVERVIEW

TRADE AND LOGISTICS © 2013 IFS

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Handling unit structure on shipments without old limitations

Use packaging instructions to automatically generate handling unit structures

Predefined packing instruction by part, customer order etc.

Handling unit structure on shipment Manually connect shipment lines to HU Create HU structure on shipment using packing instruction Generate barcodes (SSCC) for HUs on a shipment

HANDLING UNITS OVERVIEW

TRADE AND LOGISTICS © 2013 IFS

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Page 22: Customer collaborative development - a key to success

Miscellaneous RMA improvements

Return of direct delivery to external supplier

Return of direct delivery to internal supplier Sales site and supply site are in the same company Sales site and supply site in different companies

Return to another site within the same company—independent of supply code

CUSTOMER RETURNS OVERVIEW

TRADE AND LOGISTICS © 2013 IFS

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Page 23: Customer collaborative development - a key to success

WAREHOUSE DATA

COLLECTION

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WAREHOUSE DATA COLLECTION EARLY ADAPTOR

WAREHOUSE DATA COLLECTION

OPERATIONS: Division Finnveden Metal Structures 800 employees TURNOVER: SEK 1.24 billion INDUSTRY Manuf. Automotive CUSTOMER SINCE 2000 VERSION IFS Applications 8 NUMBER OF USERS 200

© 2013 IFS

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Simple & robust—zero training, zero errors

Meets customer needs by configuration

Includes transactions library

Quick time to value & global support

Support for multiple client platforms

Future-proof—evolve with the ERP

IFS WAREHOUSE DATA COLLECTION THE CHALLENGE

WAREHOUSE DATA COLLECTION © 2013 IFS

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IFS WAREHOUSE DATA COLLECTION DO IT YOURSELF

WAREHOUSE DATA COLLECTION © 2013 IFS

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Create new process

configuration

Data that can be entered in the process

Connect extra

information

Input Order

Default & Fixed Values

Loop Start

List of Values

Access to the configuration

Page 28: Customer collaborative development - a key to success

SUMMARY

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COLLABORATIVE DEVELOPMENT

CUSTOMER COLLABORATIVE DEVELOPMENT – A KEY TO SUCCESS!

HIGH QUALITY Product tested through a number of phases

THE RESULT!

Page 30: Customer collaborative development - a key to success

Our ongoing commitment to developing and investing in IFS Applications 8 warehousing capabilities continues. One of the latest additions is the new IFS Warehouse Data Collection solution—for mobility in the warehouse and beyond. Get to know the product, listen to the success story of one of our customers and learn how IFS Applications 8 and its latest additions can make a major, positive difference in your supply chain.

WAREHOUSE EFFICIENCY OUT OF THE BOX TUESDAY 11:45 BREAK OUT SESSION 6

© 2013 IFS

30 WAREHOUSE DATA COLLECTION

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With distribution-intensive businesses firmly in mind, we are proud to present the recently released Trade & Logistics solution. Designed as an add-on to IFS Applications 8, this new package includes a brand new shipment process for efficient outbound logistics, as well as enhanced multi-site order management and customer returns processes. In this session you will get the opportunity to learn how these new capabilities can help improve your business.

TRADE & LOGISTICS GET YOUR BUSINESS MOVING WEDNESDAY 10:45 BREAK-OUT SESSIONS 9

TRADE AND LOGISTICS © 2013 IFS

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Do you want to be an early adopter? Early adopter programs are part of IFS agile development methodology. Invited customers are the first to benefit from new functions and features in new releases, working closely with IFS R&D to evaluate quality and functionality so as to create the best end product possible. Find out more about the early adopter program for IFS Applications 9 and listen to three customers, VBG, Teracom and Remmele Engineering share their experiences of being early adopters.

EARLY ADOPTER PROGRAM - CUSTOMER CASES WEDNESDAY 14:00 BREAK-OUT SESSIONS #11

TRADE AND LOGISTICS © 2013 IFS

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Page 33: Customer collaborative development - a key to success

THANK YOU FOR YOUR ATTENTION

Page 34: Customer collaborative development - a key to success

THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S SOFTWARE PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE

INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.

www.IFSWORLD.com

© 2013 IFS