Upload
crossview
View
2.719
Download
2
Embed Size (px)
Citation preview
www.crossview.com 1October 2014 CrossView Confidential | CrossView Intellectual Property
CROSSVIEW OMNI-COMMERCE
Leila Goldberg
VP of Marketing and Partner Channels
Steve Beir
Director of Retail Strategy and
Product Management
www.crossview.com 2
ABOUT CROSSVIEW
• Implementing Commerce 17 years of experience implementing commerce solutions for the web, call center and in-store experience.
• Optimizing Commerce Ongoing strategy and consulting to ensure optimal business outcomes of the solution and underlying platform
• Managing Commerce Elastic cloud based hosting and managed services to keep the platform current and you focus on your business.
• Omni-Commerce Enablement.Leveraging the power of CrossView Connect, we will transform your ecommerce platform into an order entry and order management hub across your enterprise.
www.crossview.com 3
KNOWLEDGE IS POWER
Before entering the store…
“75% of consumers research products online before in store purchasing”
- Deloitte
In store expectations…
“69% of consumers expect that store associates be armed with a mobile
device in order to perform simple and immediate tasks:
• looking up product information
• checking inventory”
- Forrester Group
“Only 19% of consumers believe sales associates have relevant information.”
- Forrester Group
www.crossview.com 4
UNDERSTANDING
THE OMNI-
COMMERCE
ENVIRONMENT
www.crossview.com 5
UNDERSTANDING
THE OMNI-
COMMERCE
ENVIRONMENT
www.crossview.com 6
UNDERSTANDING
THE OMNI-
COMMERCE
ENVIRONMENT
www.crossview.com 7
DIGITAL
IN-STORE
EXPERIENCEOrder Capture
• Buy in one store, pick up
in another
• Buy in store for ship
home
• Placing order in-store to
be fulfilled by the web
• Cross-channel inventory
visibility
• Order adjustment
• Product
recommendations up
sells and cross sells
• Detailed product
information
Order Management
• Alternate store pick up
• Pick up in store orders
• Order cancellation
• Order item cancellation
• Post-order modification
• Web returns in store
• Ship from Store
• Store return in
Warehouse
• Digital Catalog
• Hand-Held mPOS
• Kiosk
• Tablet
Devices
www.crossview.com 8
www.crossview.com 9
Order Management
• Order cancellation
• Order item
cancellation
• Manage returns
authorizations
• Post-order
modification
Order Capture
• Buy on the phone for
shipping to customer
• Buy on the phone for
pick up in store
• Cross-Channel
Inventory visibility
• Take over pending cart
for web customers
• Order adjustment
• Detailed product
information
• Product
recommendations up
sells and cross sells
Customer Care
• Reset password
• Maintain customer information
• Order history visibility
CALL
CENTER
www.crossview.com 10
www.crossview.com 11
*Dependent upon eCommerce Platform
Order Management
• Order cancellation
• Order item
cancellation
• Manage returns
authorizations
• Post-order
modification
Order Capture
• Create customer-specific
orders
• Product configuration
• Cross-Channel Inventory
visibility
• Take over pending order
for web customers
• Order adjustment
• Detailed product
information
• Product
recommendations up
sells and cross sells
• Order adjustments
• Promotions and
customer segmentation
• Desktop
• Laptop
Devices
CUSTOMER CARE
FOR B2B“Empowering your sales team”
• Product entitlement
• Product information
• Contract pricing
• Payment terms
• Account & Contract information
Organization Management
• Tablet
www.crossview.com 12
www.crossview.com 13
*Dependent upon eCommerce Platform
Order Management
• Order cancellation
• Order item
cancellation
• Manage returns
authorizations
• Post-order
modification
Order Capture
• Create customer-specific
orders
• Product configuration
• Cross-Channel Inventory
visibility
• Take over pending order
for web customers
• Order adjustment
• Detailed product
information
• Product
recommendations up
sells and cross sells
• Order adjustments
• Promotions and
customer segmentation
B2B CALL
CENTER
• Product entitlement
• Product information
• Account & Contract information
• Contract pricing
• Payment terms
Organization Management
Customer Care• Reset password
• Maintain customer information
• Order history visibility
www.crossview.com 14
DIFFERENTIATED VALUE
1. Tightly integrated with the
customer’s current eCommerce platform
2. Simplicity• Digital In-Store Experience
(supporting multiple screens in your
store) AND call center from one
partner
• Consolidates all channels into a
single omni-commerce platform
3. Experience – 20 clients supporting
B2B & B2C commerce, across multiple
verticals
www.crossview.com 15
ARCHITECTURE OVERVIEW
www.crossview.com 16
www.crossview.com 17
Steve Signore
Business Development Specialist
Leila Goldberg
VP of Marketing and Partner Channels