Crm On Demand For 2009

Copyright ©2009, Oracle. All rights reserved.

“There's absolutely a benefit in making changes during a downturn. As one of our vendors said:

‘A downturn is a terrible thing to waste.’ It's easier for everyone to understand the need for the change when things are tough and the risks are lower.”

- Frank Blake, CEO Home Depot in WSJ – June 5th, 2008


“Investments in technology-enabled business processes can deliver up to ten times the impact of traditional IT cost reduction efforts.*”

“Simplistic cuts, applied across the board, may endanger critical business priorities from sales support to customer service.”

McKinsey’s Findings

* SOURCE: “Managing IT in a downturn: Beyond cost cutting,” James Kaplan and Johnson Sikes, The McKinsey Quarterly, September 2008.


Oracle’s Commitment to On Demand CRM

“When we compete head-to-head with Salesforce.com we win more deals than we lose.”Larry Ellison, Chief Executive Officer

“We’re doing very well in CRM On Demand…The market is becoming more sophisticated as enterprises start to deploy and scale and they’re demanding enterprise integration, scalability, and security.”Charles Phillips, President

Source: Oracle Earnings Conference Call – Fiscal Q2 ‘09, Dec. 18, 2008


Continuous CRM InnovationLast 12 Months of SaaS CRM Innovation


Integrated On Demand & On PremiseIntegrated On Demand & On PremiseAddress HQ and Satellite NeedsExtend on-premise deploymentsDeliver departmentally and company wide

Oracle technology

Oracle managed

Shared

On DemandOn DemandMulti-Tenant Multi-Tenant Enterprise Enterprise

EditionEdition

On DemandOn Demand@ Customer@ Customer

Deploy at your site

On Demand integration

Siebel CRMSiebel CRMOn PremiseOn Premise

vs.vs.Niche On Demand Niche On Demand

ServiceService

One way to deploy

No control No migration

Deploy at your site

Oracle managed

On DemandOn DemandSingle Tenant Single Tenant

Editions Editions

Oracle technology

Oracle managed

Private

Only Oracle Delivers… A Wide Range of Deployment Options


Oracle vs. sf.com Pricing ComparisonCRMOD Single Tenant Standard Edition with AIA Integration vs. Salesforce.com Unlimited Edition

~$160 per user/month

~$420 per user/month

Enterprise Grade Core CRM

Enterprise Grade Single Tenancy

Enterprise Grade Business Intelligence

Enterprise Grade CTE

Enterprise Grade Disaster Recovery

Unlimited Custom Objects

Core CRM

NO Single Tenancy

Business Intelligence

CTE

Disaster Recovery

Custom Objects

Sing

le V

endo

r Sol

utio

n

Mul

ti-Ve

ndor

Sol

utio

n

Enterprise Grade Application Integration

Application Integration


Completeness with CRM On Demand

CRM On Demand Salesforce.com SAP (CRM OD)

Industry Solutions Yes 3rd Party ?

Integrated Products Yes 3rd Party ?

Business Intelligence Yes 3rd Party ?

Voice On Demand Yes 3rd Party ?

Social CRM Yes No ?

Enterprise Grade DR Yes No ?

Enterprise Grade SaaS Yes No ?


CRM On Demand Strategic PartnershipsDeepest Integrations


Loomis Dramatically Improves CustomerResponsiveness with Oracle Applications

COMPANY OVERVIEW• Provider of a wide range of integrated solutions for

cash handling for banks, retailers and other commercial enterprises.

• Industry: Financial Services• Employees: 7,000• Revenue: $1.24 billion

CHALLENGES / OPPORTUNITIES• Support change in traditional business model• Collect and disseminate information quickly and

securely to demanding customers• Reduce customer response times• Provide sales reps with visibility into service

information and vice versa

SOLUTION• Oracle CRM On Demand• Oracle Call Center On Demand• Oracle E-Business Suite• Oracle CRM On Demand Process Integration Pack

for Oracle E-Business Suite

RESULTS• Improved access to and quality of

customer data by replacing Salesforce.com in 5-1/2 weeks

• Improved efficiency and visibility by integrating Oracle CRM On Demand and Oracle EBS

• Able to look across the footprint in real time to evaluate progress against contracted objectives

CUSTOMER PERSPECTIVE“With Oracle AIA , we were able to reduce customer response time from 2 days to ten seconds with our centralized call center. ”

Wayne Sadin, CIO


Rackable Systems Achieves 330% ROI fromOracle’s Application Integration Architecture

COMPANY OVERVIEW• Leading provider of server and storage products for

large-scale data center deployments.• Industry: High Technology• Employees: Approximately 325• Revenue: Approximately $250 million

CHALLENGES / OPPORTUNITIES• New business process required for Lead-to-Quote

and Build/Design to Order model• Low user adoption of previous CRM system• Sales lacked visibility to back-end data • Small IT staff, limited budget, aggressive timeline

SOLUTION• Oracle CRM On Demand• Oracle E-Business Suite• Oracle CRM On Demand Process Integration Pack

for Oracle E-Business Suite

RESULTS• Fully integrated front-to-back office in

10 months• Better data quality, one view of

customers & orders• Improved forecast accuracy and sales

productivity• Achieved 330 percent ROI with payback

in only 5.3 months

CUSTOMER PERSPECTIVE“With AIA, we have a single vendor solution to connect Oracle CRM and Oracle EBS. This allows for improved user adoption, better pipeline visibility, one view into customers and orders, and reduced IT costs. ”

Dominic Martinelli, CIO

*NEC Corporation figures


Leader In Key Markets

• Database• Data Warehousing• Database on Linux• Embedded Database• Middleware• Enterprise Portal• Application Server• Enterprise Perf. Mgmt.

• CRM• Human Capital Mgmt• Retail• Communications• Financial Services• Banking• Public Sector• Professional Services