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Provider Market Research Presentation
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BY EDWARD IRBY
What is the profile of the average American
computer owner?
Which subsets of the average computer owner
should we target and what type of
compensation will they require?
How should we reach these people and what
should we communicate in order to acquire
them as participants?
What is the profile of the average American
computer owner? FLAWDED QUESTION
We aren’t targeting the average American computer owner. We are targeting the average American computer owner preferably with an active broadband connection. ACCESS is the key word
We aren’t trying to create or grow that broadband connection market place we are simply seeking to efficiently tap a well developed and continually growing resource pool. Those with computers who have ACCESS to the internet.
79% of American Adults use the internet
66% of American have a broadband connection at home
The total US adult population is between 207 and 230 million to give us some perspective.
The Content King: Content Kings value entertainment, creating their own entertainment experiences from both established and user generated content sources. Some 76 percent regularly play games online; 75 percent visit websites for personal reasons, spending more than 2.5 hours on a typical weekday.
The Social Clicker: Social Clickers particularly value communications. The group relies on the internet to maintain relationships with friends and family, as well as to seek out new ones. Some 78 percent contribute to internet content or information in a typical month; they spend 57 percent of their time going online for communications.
NETPOPREASERCH.COM 2006
The Online Insider: Online Insiders value every aspect of the web with equal enthusiasm and see the internet as a rich personal and cultural phenomenon. This group tend to be early adopters. Some 86 percent contribute to internet content or information.
The Fast Tracker: Fast Trackers particularly value news and information, including news, sports and weather. This segment is particularly loyal to sources that provide frequent updates and real-time information: 77 percent regularly read news online.
The Everyday Pro: Everyday Pros value personal productivity and incorporate the efficiency of the internet into executing their daily tasks: 84 percent regularly bank online; 68 percent regularly shop online.
NETPOPREASERCH.COM 2006
Dated thinking suggest we could try and target a particular group or two however this would be ineffective.
Instead we should target them all by designing our incentives around online usage trends so that our incentive cost do not include shipping and handling of physical items be it in-house or outsourced.
Activity
% of
internet
users
Last
Asked
Send or read e-mail 94% May-10
Use a search engine to find information 87 May-10
Search for a map or driving directions 86 Dec-06
Look for health/medical info~ 83 Dec-08
Look for info on a hobby or interest 83 Feb-Mar-
07
Check the weather 81 May-10
Look for information online about a service or product you are
thinking of buying* 78 Sep-10
Get news 75 May-10
Go online just for fun or to pass the time 72 Apr-09
Activity
% of
internet
users
Last Asked
Search for info about someone you know or might meet* 69% Sept-09
Visit a local, state or federal government website* 67 May-10
Buy a product 72 May-10
Buy or make a reservation for travel 66 May-10
Watch a video on a video-sharing site like YouTube or Google Video 66 May-10
Use an online social networking site like MySpace, Facebook or
LinkedIn.com* 61 May-10
Look for "how-to," "do-it-yourself" or repair information 59 Aug-08
Do any banking online 58 May-10
Look online for info about a job* 54 May-10
Look for information on Wikipedia 53 May-10
Use online classified ads or sites like Craigslist 53 May-10
Get news or information about sports* 52 May-10
Do any type of research for your job 51 Feb-Mar-
07
By understanding that we want the 79% of adults that are online we direct our incentives not at a particular online user segment but associate them with the activities these adults do online.
It’s all about what they prefer to do online and targeting our incentives at those activities.
Which subsets of the average computer owner
(internet using) should we target and what type
of compensation will they require?
To determine this we identify those online
activates that we can easily provide incentives
for.
Get News 75%
Buy a Product 72%
Watch a Video 66%
Use online Social Networking 61%
Easy to purchase incentives WSJ
Netflix
Amazon
Starbucks and Rub Tuesday digital certificates (A real world near immediate tangible incentivetive)
We should pursue those activities that are relatively easy to adopt, easy to grow and low cost with regards to online users from now on to be referred to as SUBSCRIBERS. And incentives are to be called REWARDS
SO 79% of adults are online 66% broadband yippe right? No wrong.
It use to be that adults introduced new tech and digital solutions into the household thankfully that died when I was a kid. Now it is the youth who lead the way.
What do pre-teens and teens want?
How do their activities online differ?
All of them are online (93%)
All of them have Cell Phones
21% of them use them to go online
The majority of those being in those coming from the lowest income sector families earning under 30K of which 70% actually have computers in the home.
Unlike their parents entertainment creation and remixing are of greater importance.
Obviously with youth online/mobile usage focus being slightly different from that of adults we should also target some of those high percentage areas.
Online Gaming
Xbox live and Nintendo Wii/DSI points
Music
eMusic and itunes digital gift certificates
Photo Sharing and remixing-
Flickr premium gift accounts
With regards to this after an exhaustive search at the moment other than buying and mailing out Facebook gift cards from target or best buy there is no current digital solution to provide facebook credit rewards to our subscribers.
CASH not for the individual subscriber but for the institution
See next slides for further explanation
How should we reach these people and what
should we communicate in order to acquire them as participants?
Frankly all of our subscribers are getting rewards for
loaning us their idle computers. That is the gist of
what we are doing and the point we must get across.
However subscribers will have some basic concerns
Is it Legal? Yes we can point to BOINC “done and answered”
Is it safe? Yes we can also again point to BOINC but there is a better option?
Is it hassle free? That’s on the development team Is my email, some basic personal info and a simple
install all I really have to do? Or will I be forced to update it regularly and get loads of spam because of you guys? Can I easily donate to multiple institutions or myself?
As I pointed earlier we can always point to BOINC
Honestly for most that will be enough but we can go a step further and also address a concern brought up by Shiv at the last meeting in the process.
How to control the subscriber pool, keep it from becoming too viral before we have the capacity to provide rewards for all?
Schools
Libraries
Churches
Scouts
Public Radio
Others that haven’t crossed my mind but may posses either computers or users who fall within our preferred 66% broadband adult user group.
They give us legitimacy.
They also help us compete against the virtuous and altruistic nature of BOINC.
Through them we can control the flow of CPUSAGE adopters while also creating buzz as success of our program spreads virally through their users.
That’s actually rather simple while to the private subscriber we offer rewards, to the institution we offer an additional resource development solution with low-nil adoption and implementation cost.
CASH
In the case of some libraries discounted to free processing power to render collections
Multnomah county library system
600 computers
With regards to new applications, individual libraries themselves approve what they want and the library county ITs just make sure it works with the system.
Now the library being a public institution can’t legally fundraise for themselves.
However there is the Library foundation
It started in1997
Developed as they renovated the central library because city of Portland decided to preserve the old building.
Also Jeff Cogen-Library Advisory board which control direct overhead cost and allocates funding.
We can approach either of these groups with our proposal. I have not yet do to a lack of email address, business card, and technical title.
With any of the institutions there is opportunity to be had. Some we can approach directly others its is best to approach through their traditional resource development arms
For school this may be the PTA’s who can make request of the school districts and schools themselves.
Churches generally have resource development departments in house or through their denominational organizations.
Scouts (girl/boy) are national organizations and a recent idea so I am working on an approach but I recommend simply contacting the regional body here to enter into discussion.
OBP why because we want to create awareness and they’ll give us that while also developing a new way for their users to donate during these hard times when it is so difficult to give to those organizations we love.
Also we can lower their reward cost.
Library /School gives CPUSAGE
access to their public/student use
computers
We give them a cash incentive based on a
set rate
Institution requests subscribers to
download application in a resource
development effort.
Institution receives a cash incentive
Institutions request subscriber to
download application in a resource
development effort.
Institution receives a lesser cash incentive
Subscriber receives Reward
Boy scouts popcorn
Girl scout Cookies
Church and School candy/tree/ect sales
What these all have in common is that the kids generally receive badges, prizes or funding for some activity directly related to them.
This model is ideal because all of the subscribers have to go to our website and give us their email information to download the app. Thus once we reach a capacity point where we can offer this directly to private subscribers, thanks to initial push by intuitions we acquire further adopters who may or may not wish to donate idle time to an institution but most definitely want our rewards.
Is to give the subscribers choice
They should be able to choose how much of their idle time to donate to institutions?
They should also be able to choose when they wish to opt out donating as well for greater direct rewards?
It should be hassle free, proven thanks to intuitional adoptions, and again in their minds free. Getting real rewards for doing Nothing.
You know theThe American way
Official Email
Business card template so I can have Kinkosprint some
Um recognition as a Business Analyst so I have a title other than intern would help when making inquiries really.
How much are you considering charging consumers of CPUSAGE ? Is it by the giga flop per hour per week per month
Are we considering future contracts based on predicted capacity
Some idea of every conceivable application you have thought of so I can begin consumer segment research
Any material that will let me start running numbers based on the identified rewards.
What can the application do now and timetable of future predicted benchmarks in development.
I see there being two key activities with CPUSAGE Platform management and development
Subscriber/consumer acquisition
I want to focus on the later as that is my area of expertise
So help me out guys hope this covered enough for my first presentation
Later Dayz,
Edward Irby