County VoIP Phones “Finally a Reality”

College of Agricultural SciencesInformation Technologies

County VoIP Phones“Finally a Reality”

Jacki WeikertEdward Zuech


Overview

• Look back since Spring, 2012• Technical Look / Network focus• Functional look / Application focus• Benefits• Next steps


Background

• May, 2012 - Initiated VoIP Efforts• April, 2013 – Pilot Counties• Feb, 2014 - I2 Contract signed• July, 2014 – 1st County into Prod• March 2015 – 2nd County into Prod• July, 2015 – Available to all Counties


Building the Network

• Connectivity increases• Basic CAT 5e wiring• Network equipment (Extension Office)

– Firewall– Switch

• VPN Concentrator (Data Centers)



• Networking– Implementation of VLNs

• Data• Voice

– Phones• LLDP• VLAN enabled




• Hand off to – University TELECOM – MITEL


Applications

• Phone networking• Provision & Manage phone• User settings


User Interface


Benefits

• Easy transfer• Auto Attendant• Hunt group for program area


Benefits

Operate as an Enterprise, not an individual Extension Office


Next Steps

• 3 counties in the works now• New phone models -> new template• New office config


Next Steps

• Introduce more functionality– Soft Client– Integration with mobile devices

• Help change / define the Culture– How to better operate as an enterprise, not

as individual offices / districts


Next Steps• Solidify our processes

– Consulting– Implementation– Support– Training

• End User• Technical Team


Contact Us

• Edward J. Zuech– Email: [email protected]– Office Phone: 814-863-1023

• Jacki Weikert– Email: [email protected]– Office Phone: 814-867-6272

Technology

County VoIP Phones “Finally a Reality”