Seven Innovative Ways to Measure, Manage and Improve Service Levels

Wednesday July, 27 2011

Featured Speakers

Phil WestCIOGainsco Insurance

Dan JuengstVP, Solutions EngineeringCorrelsense

Housekeeping

• Presentation will last 30 minutes• Feel free to submit questions via the Q&A Section• Slides will be made available tomorrow

Agenda

1. Background2. Seven best practices3. SharePath demo4. Q&A

Big Application Modernization Project

• Significant upgrade in the .NET framework• Data normalization• Cross browser compliance• Re-design

#1 Look at The Deltas

#2 Be Proactive About SLAs – Go Beyond the Numbers

#3 Go Beyond Load Testing

#4 Look at Your Live Topology

#5 Look at Desktop Response TimesCustomer Facing ApplicationsMobile and Web

Fat Client

Browser Based

Hosting ServicesTerminal Based(Citrix/RDP)

Amazon EC2

Business Applications Datacenter, Cloud

Public CloudHosting Services

Rackspace

Datacenter

#6 Look at all of the Components that Make up a Transaction

Network Firewall

Proxy

VirtualWeb

ServersDirectory

Server

Load Balancer

App Servers DB Server

Mainframe

Partner App

CloudWeb Services

Msg. Broker

Firewall

VirtualWeb

Servers

App Servers Shared

Service

SharedDatabase

#7 Keep an on Your Top Ten Killers

SharePath Demo

Open for Questions

Get your free copy SharePath RUM

today!

More information:

info@correlsense.com

www.correlsense.com/demo

Free real user monitoring tool: www.real-user-monitoring.com