3rd October 2013at

Advanced Learning Centre

1

CommunicationA vital tool in any Manager’s Tool-kitA vital tool in any Manager’s Tool-kit

InspirationInspiration

IT IS SIMPLY IMPOSSIBLE TO BECOME A GREAT

LEADER WITHOUT BEING A GREAT

COMMUNICATOR

What’s there for today!!What’s there for today!!

We’ll share knowledge

We’ll have Fun

We’ll Play Roles

We’ll learn

Communication – A vital toolCommunication – A vital tool

Building Trust

Personal rapport

Specific Idea

People Focus

Goal oriented

Lead people

Key functions of a ManagerKey functions of a Manager

Planning

Organizing

Directing

Leading

Communication – A bottle-neck processCommunication – A bottle-neck process

DESIRED RESULT CUSTOMER DELIGHT PROFIT GROWTH

EGO INFORMATION OVERLOAD TIMING PERCEPTION

LANGUAGE LACK OF TRUST CULTURAL DIFFERENCE

Walk the TalkWalk the Talk

Dr Kalam has a very idealistic view on success and failure. He says that when failure occurs, a leader should humbly own it and acknowledge it. When Success comes, the leader should again have the humility to give credit to all the people who worked for it.

Building TrustBuilding Trust

If people trust you they will listen to you. If they do not then no matter how great a communicator  you are your  message will go waste.

Personal RapportPersonal Rapport

“People  do not care how much you know until they know how much you care for them” 

Personal RapportPersonal Rapport

ClarityClarity

Role-PlayRole-Play

MORAL… USE COMMUNICATION

“To make the TEAM aware of GOAL”

“To Have PEOPLE-FOCUS”

“To focus on TIMING (Q2)”

Thank You

Summary of LearningsSummary of Learnings

Communicating Goal to The Team

People-Focus

Importance of Time

Clarity

Personal Rapport

Trust

Communication for LIFE…..Communication for LIFE…..