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Bristol Salesforce User Group Automated, Intelligent, Predictive CRM October 2015 David Kirk Sales Director [email protected]

Cloudapps and the shift in CRM

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Page 1: Cloudapps and the shift in CRM

Bristol Salesforce User GroupAutomated, Intelligent, Predictive CRM

October 2015 David KirkSales Director

[email protected]

Page 2: Cloudapps and the shift in CRM

PRESENT FUTURE

The CRM Shift

Manual Data Entry

Operational Reporting

Reactive

Automated Data Entry

Intelligent

Predictive & Proactive

ContextualGenericCoaching

Page 3: Cloudapps and the shift in CRM

What are Salesforce Delivering?

Lighting UI Sales Path Coaching Salesforce IQ

Page 4: Cloudapps and the shift in CRM

Active Coaching & Predictive Analytics

Wave AnalyticsCoaching Nudges

Page 5: Cloudapps and the shift in CRM

Thank You

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