Cloud: Session 4: Sugar on Amazon Web Services

Sugar on Amazon Web Services

Cloud

http://sugarcon.sugarcrm.com/sessions/coming-soon-5

204/18/12 ©2012 SugarCRM Inc. All rights reserved.

JOSE MALDONADO

EXECUTIVE MANAGER PALMTREE CONSULTING


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AGENDA

Palmtree Consulting Amazon and AWS The ‘Cloud’ SugarCRM Sugar Deployment Options - Why Move Beyond

SOD Cloud Challenges How AWS works


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PALMTREE CONSULTING

In ‘Performance Management’ since 2004 Consulting and Technology in BI/BA, CRM, BSC,

Profit, Planning, Infrastructure, EA SugarCRM Gold Partner, PAB member IBM Premier Partner Amazon AWS Solution Provider Others (Microsoft, Spider, EMC, HP, Lenovo, ... )


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AMAZON

Retail/Store Business

Platform for vendors Amazon Web

Services: IaaS

Gartner “Magic Quadrant for Public Cloud Infrastructure a Service,” Lydia Leong, Ted Chamberlin, December 8, 2011. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report.. The Gartner report is available upon request from Steven Armstrong ([email protected]). Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

mailto:[email protected]?subject=Gartner%2520Magic%2520Quadrant%2520for%2520Public%2520Cloud%2520Infrastructure%2520as%2520a%2520Service

mailto:[email protected]

mailto:[email protected]


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THE CLOUD

SaaS, IaaS, PaaS No upfront Capex Pay for what you use (as-you-

go) Self-Service Scale up and down Improved Agility (time-to-

market, response)


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SUGARCRMSUGARCRM

Most Cloud-Friendly CRM KEY COMPETITIVE ADVANTAGE:

Multiple deployment options Simultaneous Environments


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SUGARCRM

On PremiseSugar On Demand

External Cloud (AWS)

Full Control of Environment ✔ ✘ ✔

Code level Customizations ✔ ✘ ✔

DB Access ✔ ✘ ✔

On Demand Scalability ✘ ✔ ✔

Admin. Automation (backups, maintenance..)

✘ ✔ ✔

Flattened, Predictable Costs ✘ ✔ ✔

Self-Service Portal ✔ ? ✔


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When to Move Beyond Sugar On Premise

SOD makes A LOT of sense. (Included $$) TRY IT OUT! Forget Scheduling/Cron Jobs (for campaigns) Avoid/Discontinue infrastructure costs Gain Cloud Benefits No upfront Capex Pay for what you use (as-you-go) Self-Service Scale up and down Improved Agility

On Premise

Sugar On Demand







✘ ✔ ✔

Flattened, Predictable Costs

✘ ✔ ✔



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When to Move Beyond Sugar On Demand

SOD makes A LOT of sense. (Included $$) Need more control without losing Cloud Benefits Customization Requirements SLA Requirements Compliance Requirements

On Premise

Sugar On Demand







✘ ✔ ✔

Flattened, Predictable Costs

✘ ✔ ✔



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Perceived Challenges in Cloud

Information Security Integration “Job Security”

Not ALL Cloud-based solutions are secure Not ALL Cloud-based solutions integrate Not ALL Cloud-based solutions help you keep your job


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Information Security - AWS


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AWS


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AWS - Multifactor Authentication

Virtual Key (Smartphone app, iPhone /Android / Blackberry / Windows)

Physical token


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Real World Example - GM

Key Player in Auto industry Worldwide Standardized, unified IT policy Local (Colombia), Region (Brazil), Global

(Shanghai)

Automated tests: McAfee SECURE Manual tests: Scheduled Manual Penetration

Tests


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Sugar On Demand unclear indirect yet helpful In process of formalizing AWS Better starting point Active involvement - Shared responsibility By leveraging AWS, the complete offer appears

Enterprise-Ready



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Sugar On Demand Flat files Web Services -based connectors

AWS Flat files Web Services -based connectors Database -based connectors (Most ETLs) Code -based connectors (Custom)

Integration


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AWS allowed us to create custom ETL tool (based on OS Kettle). (cheating). Migrating towards IBM ETL tech

Take advantage of multiple environments: Data crunching on site, then push to Cloud

Try IBM’s Cast Iron!



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Job Security?

AWS: How it works

Web Interface Third-Party Services (BitNami) API tools

Don’t fix, replace


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AWS


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AWS


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AWS


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AWS


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AWS EC2 Instance typesM

emor

y

CPU (1 ECU ≈ 1.2 - 1.7 Ghz Xeon 2007)

Micro633Mb2 ECU

Small1.7Gb1 ECU

Medium3.7Gb2 ECU

Large7.5Gb4 ECU

XLarge15Gb8 ECU

HMXLarge17Gb

6.5 ECU

HM2XLarge

32Gb13 ECU

HC Med1.7Gb5 ECU

HC XL7Gb

20 ECU

Clusters

High Memory

High CPU

HMQXLarge

68Gb26 ECU


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AWS


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AWS


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AWS


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AWS


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AWS


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AWS


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AWS


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AWS


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AWS


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AWS


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AWS


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Multiple environments based on task Dynamic resizing based on cycle stage Paying only for large infrastructure

when needed


Every month100+ dealers send info

data consolidated at onsitedevelopment/test instance

data sent to AWS

Instance scales for massive CPU

tasks (behavior)

Back to normal for standard

consumption


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Job Security?Uptime in no timeStreamline licensing costs (OS, DB)Hassle free backup, restore, replicateCovered on Security and Integration (Cloud issues)Real-time monitoring and resizingScale with high-end features (Load Balancing, VPC, etc)Leverage Sugar’s deployment options

Be a hero with your Sugar deployment!


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