Closing the Online Sale

Closing the Online Sale

http://www.vte.qc.ca

Rob Swick

Nova Scotia Halifax


Times Have Changed


Times Have Changed


Times Have Changed


Times Have Changed


Times Have Changed


Benefits of Online Booking



✓ Staffing, efficiency ✓ Customer benefits✓ Other reasons













“it takes the burden off of the operator to answer the question ‘do you have a room on this night?’ and lets the consumer find this out on their own... In the first year 50% of our reservations were online, and now almost 80% of the reservations are being done online.”Judy Pye, Owner, Shipwright Inn



Benefit 1: Less Staffing Time & Hassle


No physical space Booking online anytime Client can change booking





Benefit 2: Customer Benefits


Provides consistent customer experience Customers can book anytime Don’t miss a sale Online bookers may be best customers Adds functionality to site





Benefit 3: Additional Reasons


GDS connection to Expedia, etc. POS and other integration Email etc. often integrated Great for groups




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usic.com/blog

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Thank you

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usic.com/blog



Technology

Closing the Online Sale