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Expectations of technology enabled learning are rocketing in the sector as we look to deliver more value and engage more learners then ever before. But experience has shown that success comes when we build on firm foundations. Getting the basics right helps us to establish foundations for future success.
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LauraOverton www.towardsmaturity.org/2014benchmark
\ BACK TO BASICS- HOW TO DEVELOP STRONG FOUNDATIONS FOR YOUR L&D STRATEGY
Laura Overton [email protected]
10th July 2014
LauraOverton www.towardsmaturity.org/2014benchmark
How many have got an L&D
strategy?
A learning strategy is required to identify and develop the critical people skills and resources to help establish alignment with business priorities.
Jay Cross http://www.jaycross.com/samples/2%20IBM%20learning_strategy.pdf
LauraOverton www.towardsmaturity.org/2014benchmark
Learning Strategy Check list
What are your goals and vision?
What workforce capabilites are needed?
What are your underpinning technology plans?
How will you get there?
What impact will you make?
What barriers will you need to overcome?
LauraOverton www.towardsmaturity.org/2014benchmark
Using an evidence based approach
How do we establish foundations for an effective learning strategy?
LauraOverton www.towardsmaturity.org/2014benchmark
BENCHMARKING =
EVIDENCE BASED LEARNING
Benchmarking is the process of comparing key performance indicators for one organisation with the indicators of others who are considered to represent the industry standard or best practice for that field.
LauraOverton www.towardsmaturity.org/2014benchmark
Characteristics of toplearning companies create
the foundations for a mature technology enabled
strategy
LauraOverton www.towardsmaturity.org/2014benchmark
0% 20% 40% 60% 80%
Learners put what they learn into practice quickly
Learners recommend e-learning to colleagues to improve job performance
We have noticed positive changes in staff behaviour
Managers agree that e-learning delivers additional business benefit
Bottom quartile Sample average Top learning companies
By understanding and responding specifically to learner needs , top learning companies are also reporting more engagement than average - across the board. What are they doing differently?
The foundations deliver success
LauraOverton www.towardsmaturity.org/2014benchmark
Benchmarking in the CLC delivers results!
• CLC Members who benchmark are actively building these foundations
compared to others in the charity sector , CLC members are:
– Twice as likely to report that they have noticed changes in staff behaviour and that learners put what they learn into practice quickly
– Almost twice as likely to agree that their managers agree that e-learning delivers additional business benefit
– Twice as likely to agree that their ability to change products or processes has improved
• They report:
– 42% reduction in cost vs. 21% non members
– 36% reduction in delivery time vs. 23% non members
– 28% improvement in organisational productivity vs. 10 % non members
– 41% increase in the proportion of staff on learning by 41% vs. 17% non members
LauraOverton www.towardsmaturity.org/2014benchmark
Defining
Need
Activities that help align implementation with
both business and individual needs:
Strategy aligned with business need
Learning relevant to required business need
LauraOverton www.towardsmaturity.org/2014benchmark
Defining
Need
Learner
Context
Activities that provide learners with options that
support their:
Choice – time, place, approach
Motivation – aspirations and work-life balance
LauraOverton www.towardsmaturity.org/2014benchmark
Defining
Need
Learner
Context
Work
Context
Activities that help L&D to understand and
address issues outside of their immediate control:
Technical infrastructure & relationships
Managerial support and culture
Integrated with talent
LauraOverton www.towardsmaturity.org/2014benchmark
Defining
Need
Learner
Context
Work
Context
Building
Capability
Activities that build the skills of L&D
professionals:
General awareness
Designing learning
Transferring learning
Supporting performance
Facilitating collaboration
LauraOverton www.towardsmaturity.org/2014benchmark
Defining
Need
Learner
Context
Work
Context
Building
Capability
Ensuring
Engagement
Marketing and
communications activities
that address stakeholder
requirements:
Managing change
Learners
Managers
L&D staff
LauraOverton www.towardsmaturity.org/2014benchmark
Defining
Need
Learner
Context
Work
Context
Building
Capability
Ensuring
Engagement
Demonstrating
Value
Activities that highlight business impact:
Gathering feedback
Measurement
Communicating success
LauraOverton www.towardsmaturity.org/2014benchmark
Foundation for future success
Where are you weak and where are you strong?
LauraOverton www.towardsmaturity.org/2014benchmark
NEXT STEPS
Modernisng learning
LauraOverton www.towardsmaturity.org/2014benchmark
#GetTheEdge14
A framework for progress
Find out more about the TM Model - www.towardsmaturity.org/static/growing-maturity/
LauraOverton www.towardsmaturity.org/2014benchmark
It made us us stop and reflect on what we are planning to focus our energies on
Step 1
LauraOverton www.towardsmaturity.org/2014benchmark
Review will take you through
What are your goals and vision?
What workforce capabilites are needed?
What are your underpinning technology plans?
How will you get there?
What impact will you make?
What barriers will you need to overcome?
84% in the 2014 Towards Maturity Benchmark found the review provided food for thought!
LauraOverton www.towardsmaturity.org/2014benchmark
Step 2
LauraOverton www.towardsmaturity.org/2014benchmark
Complete benchmark by 31st July to receive free report by mid September
Personalised feedback
Performance benchmarks
Take up Benchmarks
Open up new discussions with
stakeholders
LauraOverton www.towardsmaturity.org/2014benchmark
Good practice Benchmarks Performance benchmarks Performance Dashboard
Fast track to success!
LauraOverton www.towardsmaturity.org/2014benchmark
Step 3
LauraOverton www.towardsmaturity.org/2014benchmark
LauraOverton www.towardsmaturity.org/2014benchmark
YOUR NEXT STEPS?
Invite your customers
Free resources’
Follow the conversation on Twitter: #GetTheEdge2014
November
Masterclass and event