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8/15/2012
1
Planning for Profitable Expansion: Targeted Learning for Construction Project Managers
Jennifer DeVries, CPT PresidentBlueStreak Learning
Nicole WoolseyCorporate Trainer
©2012 BlueStreak Learning and The Walsh Group
pThe Walsh Group
Introductions
Jennifer De Vries, CPT President BlueStreak LearningPresident, BlueStreak Learning
Nicole WoolseyCorporate TrainerThe Walsh Group
©2012 BlueStreak Learning and The Walsh Group
8/15/2012
2
Agenda
1. Introduction
2. The Business Need2. The Business Need
3. Solution Options
4. Development Process / Blending Teams
5. Course Examples
6. Business Results
7. Q & A
©2012 BlueStreak Learning and The Walsh Group
7. Q & A
The Business Need
Nicole Woolsey
The Walsh Group
©2012 BlueStreak Learning and The Walsh Group
8/15/2012
3
The Business Need
• 1000 Project Manager‐track employees in North America
• Corporate shift to obtaining work outside of/traditional/regional markets
Past
Localized marketMentoring approach
©2012 BlueStreak Learning and The Walsh Group
Future
New locationsNo mentors available
Critical to Future Business
Cost Management Training is how our training department originally
d!started!
▸ Avoid “surprises” at end of job▸ Owner/Bonding company confidence in Project Management as a whole
▸ Ability to accurately project costs and profit affect our ability to
©2012 BlueStreak Learning and The Walsh Group
and profit affect our ability to pursue new work
▸ Cost management / Forecasting accuracy is an easy measuring tool
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Gaining Credibility
• Corporate Training Group not well established in company
• High quality product imperative
▸ Gaining credibility as a group and business partner
• Critical to provide training that makes an instant impact
▸ Training subject would benefit high percentage of employees
©2012 BlueStreak Learning and The Walsh Group
▸ Easy to see return on investment (better cost forecasting)
• Team up with BlueStreak for guidance and experience
Solution Options
Jennifer DeVries, CPT
BlueStreak Learning
©2012 BlueStreak Learning and The Walsh Group
8/15/2012
5
Curriculum Design Session
• 12 participants from around the companyp y
• Key Meeting Objectives:•Determine target audience•Agree on learning objectives•Discuss teaching methods/deliveryoptions
©2012 BlueStreak Learning and The Walsh Group
Target Audiences
Two target audiences in two lines of business:• Building• Heavy Civil
Audience Experience Need
Newly hired Project Engineers
Less than 2 years, minimal or no PM experience
Training on every objective
Experienced hires Managed projects for Training on Walsh
©2012 BlueStreak Learning and The Walsh Group
p g p jother constructionfirms
gprocesses and procedures
The big questions: Does everyone get the same course? How many courses do we need?
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The Curriculum Design
Prescriptive Pre‐Test &
Determines which of 20 lessons they
Manager
Course 1:5 Lessons
Course 2:5 Lessons
Course 3:8 Lessons
Course 4:2 Lessons
yneed to take from 4 courses
©2012 BlueStreak Learning and The Walsh Group
25 Topics 9 Topics 27 Topics 10 Topics
Workshop 1‐2 Workshop 3 Workshop 4
Mgr. Discussion Mgr. Discussion Mgr. Discussion
Readiness for eLearning/Blended
Participant Survey Results• 78% had taken an online course before• 87% of them had a very good or excellent• 87% of them had a very good or excellent online learning experience
• 74% use the Internet more than once a day• Schedules drive a demand for self‐paced learning
• Willing to spend 30‐45 minutes at a time taking a lesson
©2012 BlueStreak Learning and The Walsh Group
ta g a esso• Most have access to a moderate to high speedInternet connection
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Application/Accountability
Participants wanted• Project‐based exercises and work sheets• Downloadable case studies and examplesDownloadable case studies and examples • The ability to email questions to an instructor
Managers wanted:• Timely, relevant content• Close‐in due dates• Emails about employee progress and
©2012 BlueStreak Learning and The Walsh Group
p y p gcompletion
• To ensure accountability for learning transfer to the job
Ensuring a Win‐Win Partnership
Walsh team participated as much as possible in eLearning development to:• Save costSave cost• Learn to develop eLearning
Regular communication• Getting to know each other, setting expectations • How to get teams to work together• Weekly status reports and calls
©2012 BlueStreak Learning and The Walsh Group
y p• Billing and budget twice a month
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Development Process
Jennifer De Vries, CPT
BlueStreak Learning
©2012 BlueStreak Learning and The Walsh Group
Development Tools
Articulate Studio Pro 09▸ Presenter
▸ Engage
▸ QuizMaker
Camtasia
©2012 BlueStreak Learning and The Walsh Group
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Blending Two Teams
Walsh Self‐Performed Tasks‣ P j t M t
BSL Contracted Tasks‣ P M t‣ Project Management
‣ Content wranglers
‣ Photo research and placement
‣ Author Quiz Maker questions
‣ Author Camtasia system demos
‣ Review wranglers
‣ User testing
‣ Quality assurance
‣ Process Management
‣ Instructional designers
‣ Create design documents
‣ Create storyboards
‣ Record audio
‣ Author Engage interactions
‣ Insert all learning assets
‣ Compile topics into lessons
©2012 BlueStreak Learning and The Walsh Group
‣ Quality assurance
‣ LMS Administration
‣ Compile topics into lessons
‣ Author and publish ALPHA
‣ Author and publish BETA
Development Process
Design Compile Production / Authoring TestStoryboardCourse/ Lesson / Topic
©2012 BlueStreak Learning and The Walsh Group
8/15/2012
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Project Standards
Templates▸ Design Document
▸ PowerPoint Storyboard
▸ Articulate Presenter
▸ Articulate QuizMaker
▸ Articulate Engage
Design Standards▸ Color scheme
©2012 BlueStreak Learning and The Walsh Group
Color scheme
▸ Image standards
▸ Interaction standards
▸ Animation standards
▸ Standard language
▸ File naming conventions
Course Preview
Nicole Woolsey
The Walsh Group
©2012 BlueStreak Learning and The Walsh Group
8/15/2012
11
E‐Learning Features: User Interface
©2012 BlueStreak Learning and The Walsh Group
E‐Learning Features: Engage Interactions
©2012 BlueStreak Learning and The Walsh Group
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E‐Learning Features: Knowledge Checks
©2012 BlueStreak Learning and The Walsh Group
E‐Learning Features: Breaks
©2012 BlueStreak Learning and The Walsh Group
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E‐Learning Features: Test Out Option
©2012 BlueStreak Learning and The Walsh Group
Blended Learning/ILT Workshops
Participants wanted:
• Project‐based exercises and work sheets
• Downloadable case studies and examples
Managers wanted:
• To ensure accountability for learning transfer to the job
©2012 BlueStreak Learning and The Walsh Group
8/15/2012
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The Results
Nicole Woolsey
The Walsh Group
©2012 BlueStreak Learning and The Walsh Group
The Walsh Way
Marketing Presentation
©2012 BlueStreak Learning and The Walsh Group
8/15/2012
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Employee Participation
eLearning only Program eLearning & ILT Workshops
For experienced hires For new hiresFor experienced hires For new hires
Rolled out to 215 employees Rolled out to 285 employees
4 month period 6 month period
©2012 BlueStreak Learning and The Walsh Group
Employee Feedback
Survey Question/Topic Rating 1 – 5 (with 5 being high)
Quality of content 4.5
Will help me perform better immediately 4.0
Will help me perform better later in my career
4.5
Trainers 4.6
©2012 BlueStreak Learning and The Walsh Group
Overall169 of 252 participants rated the training as “Excellent”83 of 252 participants rated the training as “Good”
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Intangible Benefits
Credibility
▸ 1st venture into major custom eLearning
Staff Development
▸ Gained understanding of Instructional Design▸ Formalized process
▸ Increased staff competencies
▸ Confidence in ID work moving forward
©2012 BlueStreak Learning and The Walsh Group
▸ Confidence in ID work moving forward
▸More efficient process for using outside ID Consultants going forward
Wrap Up and Q&A
Jennifer DeVries, CPT
BlueStreak Learning
©2012 BlueStreak Learning and The Walsh Group