6 ACCAN Priorities in the interest of consumers

Teresa CorbinCEO, ACCAN

No Ports

Only voice services

guaranteed

Lack of information

Repeated failures

Poor to no captioning

Outside fixed footprint

No mobile

coverage

‘Underserved’

Digital First

Cost

No guarantees

Charged more for being low

income

Content

6 PrioritiesImproved affordability for low income consumers

Future protections and universal communications services

Better services for poorly served areas

Improved consumer decision making

Improved accessibility

Fair access to content

1. Improved affordability for low income consumers

• Lack of products that are sufficiently flexible that address barriers faced by low income consumers

• Conference sessions highlighted barriers and groups of consumers that face issues.

2. Future protections and universal communications services

• Customer Service Guarantee (CSG)

• Wholesale level guarantees

• Universal Service Obligation (USO)

• Regional Telecommunication Independent Review Committee (RTIRC) paper and findings

3. Better services for poorly served areas

• Coordinated approach • Interim solutions for

‘underserved’ areas

• Increased mobile coverage– Mobile Black Spot

Programme round 1 & 2

4. Improved consumer decision making

• Information supplied to consumers – ACCC broadband

performance monitoring– Research on consumer

knowledge from information provided at point of purchase

– Progression on Harper recommendation on informed choice recommendations

5. Improved accessibility

• DTO

• Web video captioning

• Broadcast captioning

6. Fair access to content

• Using the market rather than regulation to combat piracy

• Net neutrality in an Australian context