© 2012 IBM Corporation

IBM Business Analytics software for Government

Robert Dolan, Jr., Worldwide Industry Executive, Public Sector, IBM Business Analytics

1999: Throne Speech for greater open government

Analytics is the cornerstone of Open Government in Canada

2005: Centralised Budgeting, Services

2009: Government 2.0

What is driving the adoption of analytics in government?

To create a strong legacy of transformation

To spend public funds responsibly

To drive smarter decision-making

To achieve the best outcomes for everyone, from everyone

To realize results-based government

Governments are turning to analytics to deliver better results

What if …

Transportation department…could improve traffic flows and

reduce emissions?

Programs and services delivery…could predict current and future needs of citizens and design programs accordingly?

Government agencies…could gain critical insights to manage and maximize resources—people, capital and processes?

Executive branch…could see how every tax dollar is spent and how every program is performing?

Budgeting and finance…could have real-time insights into program budgets across jurisdictions to reduce spending responsibly?

Law enforcement…could have insights to beat

criminals to the scene?

Social Services agencies…could identify the right benefit programs for at risk citizens and

reduce waste and fraud?

External focus(citizens)

Mission goals

Internal focus(agency)

Interconnected objectives

Analytics unites information to help realize results-based government

Financialobjectives

Operationalrequirements

“We respond to—and are constrained by—the rules of the mission … unless the rules change. Our measurement system is output-oriented.”

—Public sector executive, central/federal government

agency, North American region

Analytics for improving citizen and business servicesImproved decision making through deeper insight to needs, programs and budgets

Citizen services analytics Get a strategic view to manage the delivery of

citizen services requirements, supporting better decision making and the best outcomes.

Predict and target the needs of citizens more accurately.

Match programs and resources to meet highest-priority citizen needs.

Position resources to focus on high-priority service areas.

Automate processes for more efficient and effective service delivery.

Scale to serve the needs of national, regional and municipal governments and specific agency requirements.

Leverage analytics for smarter government and analytics for smarter cities.

Analytics for improving citizen and business servicesImproved decision making, deeper insight specifically for governments

Program performance analytics Gain a strategic view of programs and budgets

from the top level of government to the agency staff level.

Achieve critical insights, leading to better decision making and the best outcomes.

Facilitate improved financial and operational governance, reduced risk, and compliance with intergovernmental reporting requirements.

Take advantage of scalability from a mayoral level to an agency and agency staff level.

Leverage analytics for smarter government and analytics for smarter cities.

Canadian Food Inspection Agency gains valuable insight into data and centralizes business intelligence

The need:The Canadian Food Inspection Agency needed a more centralized system that would offer users with simple, streamlined and easy-to-understand reports accessible via the Web.

The solution:The IBM Cognos system enables more in-depth analysis of operations and increased insight into mission-critical data.

“…the appetite for data comes when you start ‘eating,’ and we are at that point now where users are asking for more and more data, now that they know what’s possible.”

— Karim Bechane, Manager, Enterprise Reporting, Information

Management Division, Canadian Food Inspection Agency

What makes it smarter:• Continuous access to key data; • Rich integration with multiple data sources; • Flexibility in slicing and dicing information for analysis; • Quick and easy access to a variety reports.

What makes it smarter:• Continuous access to key data; • Rich integration with multiple data sources; • Flexibility in slicing and dicing information for analysis; • Quick and easy access to a variety reports.

Analytics for managing resources effectively Improved decision making, deeper insight specifically for governments

Analytics for managing budgets Gain a strategic view of revenue streams,

budgets, costs and expenses government-wide or at the agency and departmental level.

Leverage collaborative budget preparation and execution.

More effectively measure and monitor financial performance across agencies.

Use robust financial reporting capabilities to support compliance with internal and external requirements.

Achieve a transparent budgeting process.

Analytics for managing resources effectively Improved decision making, deeper insight specifically for governments

Analytics for revenue management Automate and fast-track the processing of

legitimate tax returns.

Help reduce tax and revenue deficits resulting from fraud and defaults.

Better predict who will pay their taxes, help prevent social services waste fraud and abuse, and guard against improper payments.

Help prevent improper payments for services and goods with deeper insight into supply chain.

Analytics for managing resources effectively Improved decision making, deeper insight specifically for governments

Analytics for managing operations Predict and help prevent outages in key public

services.

Gain critical insights into management of operational resources.

Help reduce operational costs related to handling of fraudulent activities.

Lower operational costs for program execution.

Manage supply chains for more cost-effective procurement of goods.

Retain top performers by identifying predictors related to employee satisfaction.

““It’s the first time in my 15-year career that I have not used Excel as the main budget tool. Since Deloitte implemented our IBM Cognos Express solution, we have saved a tremendous amount of time and made the budget cycle so much more efficient.”

— Community and Health Services, York Region

The Regional Municipality of York improves the efficiency and effectiveness of budget planning

The need: The Community and Health Services (C&HS) department at York Region required the ability to produce a timely and accurate budget.

The solution: IBM Cognos Express software helps improve the department’s long-term processes, enhance its budget reporting model and meet its evolving needs.

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What makes it smarter:• Designed and implemented a master budget model that the

department can use to budget on an ongoing basis• Empowered the department to budget revenue sources and

expenses for the two-year budget and three-year outlook• Gave the department the ability to amend each general

ledger account with supplemental commentary• Created more robust budget and forecast reports

What makes it smarter:• Designed and implemented a master budget model that the

department can use to budget on an ongoing basis• Empowered the department to budget revenue sources and

expenses for the two-year budget and three-year outlook• Gave the department the ability to amend each general

ledger account with supplemental commentary• Created more robust budget and forecast reports

Atlantic Lottery ‘ups the ante’ on financial performance management efficiency

The need: Atlantic Lottery relied upon spreadsheets and manual processes to carry out the forecasting and analysis required to distribute its $400 million annual profits accurately between shareholders. This was proving both time-consuming and inefficient, and a deadline to begin creating regular financial reports added extra pressure to find an alternative.

The solution: Atlantic Lottery deployed IBM Cognos TM1 to integrate its legacy General Ledger (GL) systems and reporting data marts into a single, integrated system. The new system automatically applies a set of rules to accurately and consistently complete critical financial tasks.

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What makes it smarter:• Completed a complex and large-scale implementation within a

tight deadline, meeting contractual obligations. • Accelerates creation of key reports, reducing production time

from several weeks to less than one hour. • Generates detailed and sophisticated financial reports to

support business decisions.

What makes it smarter:• Completed a complex and large-scale implementation within a

tight deadline, meeting contractual obligations. • Accelerates creation of key reports, reducing production time

from several weeks to less than one hour. • Generates detailed and sophisticated financial reports to

support business decisions.

“Our requirement to accurately return all profit to each of the four Atlantic provinces creates the need for extremely detailed financial tracking and reporting processes.”

— Nicole Beaulieu, Atlantic Lottery’s manager of Financial

Systems & Process Optimization

Analytics for strengthening public safety and security Improved decision making, deeper insight specifically for governments

Analytics for crime prevention Help preempt crimes with more effective

deployment of law enforcement resources.

Monitor crime activity and deploy law enforcement officials using real-time dashboards.

Improve information transparency across departments.

Monitor the effect of cross-agency decisions on future crime rates.

Accurately position new infrastructure investments for delivery of public safety agendas.

PRIME-BC uses advanced analytics to fight crime and protect citizens

The need:Quickly and accurately cull through data on individuals collected during traffic stops, 911 calls, witness interviews and criminal investigations—currently stored in three separate repositories—and illuminate duplicate entries.

The solution:Police Records Information Management Environment for British Columbia (PRIME-BC) has selected IBM analytics software to improve police investigative and prevention programs and respond to crime and emergency situations more efficiently.

“Establishing accurate identities and understanding relationships between individuals is an important step in law enforcement. IBM is helping us turn data into intelligence to solve and fight crime, and in the process, significantly increase officer safety and reduce public risk.”

— Russell Sanderson, PRIMECorp General Manager

What makes it smarter:• Reduce illegal operations among gangs, and other drug

distribution activities, by gaining additional insight on potential relationships among criminals.

• The province's 9,600 officers will have faster access to all police records across the province, providing them with a more comprehensive, real-time view of a particular individual.

What makes it smarter:• Reduce illegal operations among gangs, and other drug

distribution activities, by gaining additional insight on potential relationships among criminals.

• The province's 9,600 officers will have faster access to all police records across the province, providing them with a more comprehensive, real-time view of a particular individual.

Edmonton Police Service

“IBM helps us put crime information into the hands of our front-line patrol officers so they can directly support problem-solving initiatives with our community partners.”

— John Warden, BI project team lead, Edmonton Police Service

The need:Improve insight into the Edmonton Police Service’s data to help police stay on top of criminal activities, identify hot spots, reduce crime rates and communicate more effectively with commanders and the public.

The solution:The service worked with IBM to implement a phased approach to look at reporting and business intelligence analysis capabilities from its Computer Aided Dispatch (CAD) system. Police officials could identify trends, frequency and even types of crimes happening in specific locations.

What makes it smarter:• Increased accountability; increased effectiveness and

efficiency• Strategic and tactical reporting that supports decision

making and problem solving• Greater insight into response time issues and other

performance indicators• Improved communication with the public

What makes it smarter:• Increased accountability; increased effectiveness and

efficiency• Strategic and tactical reporting that supports decision

making and problem solving• Greater insight into response time issues and other

performance indicators• Improved communication with the public

The IBM Business Analytics portfolio’s breadth and platform for government

Agency leadersExecutive branch

.

Law enforcementSchool

administratorsFinancial plannersCitizen experience

How are we doing? What should we be doing?Why?

Measure performance and deliver outcomes based on political mandates.

Align institutional strategic goals to citizen satisfaction.

Predict possible outcomes. Build a viable intervention strategy to keep programs and spending on track.

Analyze program costs. Reduce costs through real-time insight into programs and budgets.

Redeploy financial and operational resources to meet changing objectives.

Integrate budgets with performance objectives.

Messagesources

Relationalsources

Applicationsources

OLAPsources

Modern and legacy sources

Smart phone PowerPoint Browser TabletExcel Email

Dashboards Scorecards Reports Queries Analysis What-if Predictivemodeling

Planning/ budgeting

IBM Business Analytics capabilities

Unstructured data

IBM Business Analytics platform

For more informationibm.com/software/analytics/government

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