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Automating ATM ManagementAmbareesh Kulkarni
What are we trying to achieve?
Topics Migration of ATMs from Windows XP to Windows 7/8/10
How to automate, accelerate and reduce software distribution risks on ATMs
Maximize reliability and performance of ATMs
Considerably reduce software & operating system deployment timelines and cost
Case study : Regional US Bank
Project significantly delayed with no clear plan or solution to complete the migration
Significant time and money already spent on manual migration approaches, with nothing to show for
Corporate banking has already migrated to Windows 7
CIO asks team to come up with a plan to migrate all ATMs remotely (Zero Touch!)
OS migration
Expense of extended support for Windows XP
Minimizing ATM down-time
Managing the deployment plan and migration process
Day-after support
An inconsistent customer experience
Handling failures & exceptions gracefully during deployment
Typical ATM OS migration challenges
Business Drivers
Having these enhanced ATMs gives our customers the sense they can truly bank 24/7
ATMs are the new branch offices! Can significantly reduce # of branch offices by driving customers to ATMs
Video tellers mean shorter lines
Risk losing market share due to poor customer experience
Unable to include ATMs in unified marketing campaigns
User Experience on an ATM that has Windows XP
User Experience on an ATM that has Windows 7
Modern Intuitive Interface
Value Added Services
Unified Marketing Campaign
Customer Satisfaction and Retention
Zero Touch deployment methodology reduces the time and expense of XP to Windows 7 migration
This ensures no interruption to ATM business traffic
This solution lives beyond the upgrade to deliver ongoing value
With Windows 7, banks are able to leverage innovations in new ATM hardware and Touch Screens
The ability to rebuild or deploy fixes remotely will significantly reduce downtime and increase customer satisfaction
Who is 1E?
1E’s mission is to reduce the costs of running IT for our customers and put businesses back in control
Directly involved in over ½ million XP to Windows 7 migrations using Zero Touch methodologies: Workstations, Kiosks, PoS, ATMs
ATM Migration – The Process
Zero Touch conversions are required
Onsite attended conversions are not feasible
7+ Gigabytes of content to distribute per ATM over various speeds of WAN links
The vendors are not familiar with Zero Touch deployment methods
The Deployment Challenge
The Process
Analyze - RemediateDevelop Deployment Solution
Test
Pre-Cache Pilot
Full Deployment
The Wipro - 1E Methodology
ATM hardware configurations
ATM vendor operating system builds
Supporting software installation methods
ATM WAN connectivity
Analyze and Remediate
Develop the Deployment Solution
Pre-flight checks to insure success
Zero Touch task sequence
On-site attended build methods
Content pre-caching strategy
Reportingmethods
Recovery plan and strategy
Test
Extensive deployment testing in the lab
Post deployment testing and validation of the solution delivered using Zero Touch
Pre-Cache with 1E Nomad
Pre-cache the content
Content is sent to 1000s of ATMs
1E Nomad protects ATM business traffic
1E Nomad reporting is used to track pre-caching progress and deployment readiness
Pilot
Pilot the deployment solution to production systems
Pilot systems are representative of the fleet
Start with small groups of ATMs
Review each pilot results and remediate issues
Expand the circle
Begin with small groups: 30 – 50 systems
Central monitoring of deployments
Ramp up velocity to full capacity as confidence builds
Full Deployment
The 1E solution lives beyond the conversion
1E Nomad insures successful software and update deployments with zero business traffic impact
You now have the tools and templates for moving to Windows 8, 10 or beyond
Future State
Thank you
QUESTIONS