Beyond Service. Beyond Software. Beyond Solutions.

BY THE NUMBERS• Founded in 1996

• Service available nationwide

• Over $400 million in annual revenue

• 50th largest privately held company in NY*

OUR VIEW• 100% focused on providing a complete solution

• 100% focus on business customers

OUR INVESTMENT• Advanced converged network

• Traditional and next-gen services

• Award-winning services and support

• Patented systems and platforms

• Billing excellence

Approximated values as of 9/30/2010

*As published by Crain’s New York Business on 11/22/2010

Who We Are

FPOHeadquartersRYE BROOK, NY

Network Operations CenterKING OF PRUSSIA, PA

Cloud Services Available NationwideCOVERING EVERY STATE AND EVERY MAJOR CITY COAST TO COAST.

Our Network

ADVANCED CONVERGED NETWORK• Reliable, scalable and redundant

• Flexible, cost-e�cient technology solutions

• Nationwide data service availability

• Robust �ber-optic network backbone

THE TOTAL SOLUTION

Sales O�ces

Network Operations Center

Headquarters

Newark, NJ

Towson, MD

Andover, MA

Vienna, VA

Beyond Solutions

Voice over Internet Protocol Services• O�ceSuite Hosted IP Phone Solution• O�ceSuite ACD Call Center Services• Dynamic IP Integrated Voice and Data• SIP Trunking• Features

Voice Services• Local, Regional, and Long Distance• Dedicated and Switched Access• Conferencing • Toll-free• Mobile• Voicemail• Features

Cloud Computing • Hosted Microsoft O�ce®• Hosted E-mail Services• Hosted Microsoft Exchange®• Hosted Microsoft SharePoint®• Hosted Servers• Data Backup and Recovery• Application Virtualization

Data/Internet Services• Dedicated Internet Access• Ethernet Networking• MPLS Networking• Colocation• Data Continuity/Disaster Recovery• Features

Security Services• Data Backup• Firewalls/Network Security• Virtual Private Networks• E-mail Security• Content Filtering• Features

Professional Services• Equipment Consulting and Sales • IT Project Outsourcing• Network Design and Implementation• Network Integration • Wiring and Structured Cabling• Custom Solutions

PRO

DU

CTS

& S

ERVI

CES

CLOUD COMPUTING VoIP VOICE DATA/INTERNET SECURITYPROFESSIONAL SERVICES

& HARDWARE

Complete I.T. and Communication Portfolio• Comprehensive portfolio of cloud-based software and services

• Improves productivity, availability, compliance, and security

• Reduces total cost of ownership

• Allows you to focus on improving your organization, not your infrastructure

100% Focus on Businesses• You are our only target customer

• Solving your communication challenges

Dedicated Project Managers• Ongoing process updates and communication

• Seamless installations and transitions

Award-winning Customer Service • Personal service from our professional sta�

• Commitment to customer service excellence

Summary

WORLD-CLASS BILLING• Detailed and actionable information

• Customizable to your needs

• Proven decision-making tool

ECARE ENTERPRISE CUSTOMER PORTAL• Transparent access to service details

• Direct control over services and features

• Online and mobile access 24/7

• Simple and easy to use

Support

Operational Support Excellence

Recent Success

Recent Success

THE SUPPLIER: Heating, Ventilation & Air Conditioning (HVAC) parts supplier with headquarters in Bensalem, PA and branches in Wilmington, DE and Towson, MD. With 65 employees, three di�erent phone systems, an archaic ACD platform and a mixed bag of service providers, this supplier was plagued by slow Internet access, a lack of support and a maintenance nightmare.

TOTAL SOLUTION: Broadview designed, proposed and delivered a customized solution incorporating...

• 55 station hosted IP phone solution • 17 seats of ACD for customer service agents• 6 teleworker phones for management home use• 3 teleworker phones for home-based customer service agents• 3 softphones for sales executives• Toll-free access for customers• 10 Mbps of Internet access at HQ

THE STAFFER: Sta�ng business located in Chelmsford, MA with10 employees had to reduce costs. They had a two year-old phone system, more phone lines than employees and “best-e�ort” Internet access from the cable company. They needed more for their money: an upgrade to keep up and the ability to adapt to their rapidly changing business.

TOTAL SOLUTION: Broadview designed, proposed and delivered a customized solution incorporating...

Dynamic IP T1• 8 phone lines and phone numbers (DIDs)• 1.5 Mbps dynamic Internet access over a dedicated facility• Ability to have full Internet capacity when phones are not in use

Network Security• Content �ltering• Hosted �rewall• Data backup

Voice and Web Conferencing• Stay in touch with customers• Enhance customer experience

THE SPRINTER: Serial entrepreneur with an international online business based in New York City. He has 36 employees banging out code and trying to keep the servers from smoking. No time for downtime...just get it done, and fast!

TOTAL SOLUTION: Broadview designed, proposed and delivered a customized solution incorporating...

• 15 Mbps of ZOOM dedicated Internet access• 4 di�erent O�ceSuite Plus packages each uniquely tailored for senior management, sales management, sales professionals and development team. • Complete hosted IP phone system• Hosted business e-mail • Hosted Microsoft Exchange® for power users• Mobility services for road warriors• Microsoft SharePoint® for collaborating on �les and managing the growing company’s intranet.• 4 Dedicated Servers for their production environment • 4 Virtualized Servers mirrored with production for testing and quality assurance• Complete Data Backup and Recovery for all laptops, desktops and on-site servers

Tab placement

Community Involvement

Community Involvement

Steve P�rrmanDIRECTOR, IT

KEY FOODS

Ed CummingsTECHNOLOGY CONSULTANT

CAMAC STREET

Ron BreuerBUSINESS DEVELOPMENT MANAGER

BINDER GmBH

Ira KrellCFO

DAVID’S CHECK CASHING

Customer Testimonials

“We were using a phone system that had a lot of di�erent components,” says Breuer. “The more we used it, the more it cost us.”

Ron Breuer supervises o�ce operations, including telecomm, for Binder, Inc., a German manufacturer based in New York. Binder is in constant communica-tion with headquarters in Germany, as well as with customers in North and South America.

Binder went looking for an alternative and found Broadview Networks’ SIP Trunking service. Breuer says, “Broadview showed us how we could not only reduce our voice communications costs but also add redundancy to our data, using SIP.”

“And the quality is excellent.”

“Broadview o�ered a single point of contact—and that closed the deal for me.”

Key Food Stores Co-Op, Inc. operates grocery stores in New York, New Jersey and Pennsylvania—120 locations in total. And some days it felt as if there were just as many di�erent communications providers. “Whenever there was an issue, there was nothing but �nger pointing among the vendors,” says IT director Steve P�rrman.

“They all promise you the world,” he says of his former vendors, “and then they disappear.” So P�rrman went looking for a company that backed up its promises and delivered on service. Broadview Networks o�ered all that, and more. “I liked the fact that, with Broadview, I could have one company provide all of my services—and have one focal point of contact, 24/7.”

“I think Broadview is excellent. ”

We were up against an extremely tight deadline for a new o�ce building project, but Broadview really pulled a rabbit out of the hat and got everything working perfectly, in record time.

Unlike some other providers, their people seem to really care about going the extra mile for the customer–and getting everything working right, the �rst time.

“O�ceSuite gives us an integrated presence across multiple locations.”

David’s Check Cashing has 28 locations in Manhattan and the surrounding boroughs. They needed a phone system that would unify their communications among all of their o�ces—without breaking the bank. So they chose O�ceSuite, Broadview Networks’ hosted IP phone solution.

“O�ceSuite required limited capital expenditure,” says Ira Krell, CFO of David’s Check Cashing. “And, it’s expandable.”

Krell appreciates both the cost e�ciencies and the operational e�ciencies that O�ceSuite bring to his business. “Customers use the auto attendant to get basic questions answered,” he says, “which has helped improve the customer touch point and experience.”

Beyond Service. Beyond Software. Beyond Solutions.

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