Upload
bmc-software
View
929
Download
0
Tags:
Embed Size (px)
Citation preview
—
Sr. Manager - Service Support SaaSDelivery & Success
July 2015Crystal Miceli
Branding Your Service DeskRemedyforce Cloud Service Management
—
01Overview and Best Practices
Self-Service – The “Face” of Your IT Service Management
Key Identifying Characteristics
• Color Scheme• Logo• Website Address
Why is branding important?
Ron Draper
Email Issue
My email isn’t working, so I’m logging this ticket. But this system doesn’t look like our others – so is anyone watching?
Name
Subject
Details
SUBMIT
What is typically “branded” in service desk?
LoginPage
Self Service
URL
What in the world is a Pantone color?
—
02Branding Remedyforce Cloud Service Management
What’s your theme?
www.yolandayogurt.comF076AD
F5AEBC
www.sleepwiththefishes.comF5C024
1FC1F2
Important Note About Themes
Themes that you assign to an account are displayed only after users log on to Self Service. The default
theme is assigned to the Self Service login page for all users. If you do not assign a theme to an account, or the users do not belong to an account, the default
theme is also displayed to the users after they log on to Self Service.
Let’s get started!
Do you know your color palette? Hex code (#000000)
You can convert using a website like www.color-hex.com
Do you have your logo file? Acceptable file types – must be 1MB or smaller
png jpeg Gif
Dimension suggestions on the image legend
Creating a Custom Theme
Creating a Custom Theme
Creating a Custom Theme
Configuring Theme Colors
Configuring Theme Colors
Configuring Theme Colors
Configuring Theme Colors
New Theme
Remedyforce Default
Configuring Theme Images
The following images that appear in Self-Service can be changed:Login Page
– Application Title (upper-left section)– Company Logo (upper right section)– Brand Background (middle section, next to login credentials)
Banner– Application Title (upper left section when on the Self-Service home
page)
Configuring Theme Images
Configuring Theme Images
Configuring Theme Images
Updating the URL
URL & Tip Text
Associating Theme with Account
What did we learn about branding your IT service desk?
Branding your Service Desk can encourage self-service adoption – and improve the perception of the service
You don’t have to be a Marketing guru to make Remedyforce IT service management look consistent with your customer brand expectations
How To: Configure your Color scheme Update the Self-Service Logos Modify the Remedyforce URL
VIDEOSLearn how to quickly
navigate Remedyforce
COMMUNITIES Join our active
Remedyforce groupWHITE PAPERSGet more out of
Remedyforce