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ABOUT NSI & THE ABPMP INITIATIVE
Common Challenges80% of BPM projects fail
Failures in Methodology
For BPM Benefits
Lack of Measurement Models
Falta de definición de beneficios cuantificables
Increase in Sales
Client Retention
Error Reduction
Energy Savings
Time Savings
Reduction of Paper Use
…
“Human nature, not complex technologies, represent the greatest barriers to companies achieving to adopt successful BPM strategies.”- Miers and Moore, 2011
Common Challenges
Lack of defined quantifiable benefits
Increase in Sales
Client Retention
Error Reduction
Energy Savings
Time Savings
Reduction in Paper Use
…
Lack of defined measurement models
Measurement Scope
• Example: Are the processes, human resources, or processed cases being measured?
Measurement Standards
• Example: Time savings, energy savings, reduced carbon footprint. Sales in local money.
Measurement Method
• Example: Analysis of automated processes. Analasis of BPM-designed processes. Survey of BPM users.