@papa_fire

BizOpsand you

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BizOps?WHY

@papa_fire

me

+87%

+68%

+50%

+34%

C Y N I C

D E V

L O S T

B I Z

Leon Fayer

• 20+ years in tech

• dev->manager->biz->dev

• engineer first

• currently @OmniTI

• build and operate large systems

@papa_fire

Rugged Enterprise DevSecNetQAGovOps

©Nathen Harvey

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Rugged Enterprise DevSecNetQAGovOps

Biz

https://speakerdeck.com/nathenharvey/rugged-enterprise-devsecnetqagovops

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WHAT is BizOps?

@papa_fire

How people define BizOpsBusiness Operations (BizOps) is revolutionizing how modern companies function, by pulling together key business metrics from across departments to optimize business functions and decision making.

— https://www.youtube.com/watch?v=MFrHJ3cFQuY

BizOps is a decision-support mechanism that helps with everything from optimizing day-to-day options to carrying out high-priority initiatives to tackling the most important strategic questions.

— https://www.linkedin.com/pulse/why-bizops-hottest-team-tech-dan-yoo

BizOps teams are generally an internal-facing group and broadly aim to create more value for the company and to improve the profitability of the business

— https://medium.com/business-startup-development-and-more/why-your-startup-also-needs-a-bizops-team-5d2e7d436a0#.h2kaemgq3

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tl;dr

everything not tech

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should you care?WHY

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your job is todevelop and operate software

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your job is not todevelop and operate software

@papa_fire

@papa_fire

your job is toempower business

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technology is uselessunless it supports business

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@papa_fire

“I don’t give a **** if my datacenter is on fire

as long I am still making money

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marketing tech

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every technical decisionshould support abusiness need

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yes, that includes tool choices

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svn -> git = X

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common sense?

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@papa_fire

there's a grain of joke in every joke

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every technical decisionshould support abusiness need

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there is just one problem

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you do notunderstand business

@papa_fire

(and neither do I)

@papa_fire

Congratulations [FIRSTNAME]!

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante.

Vivamus mattis magna libero, non pulvinar quam blandit at.

Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus.

Sed vehicula egestas euismod.

WOW!

@papa_fire

Congratulations [FIRSTNAME]!

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante.

Vivamus mattis magna libero, non pulvinar quam blandit at.

Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus.

Sed vehicula egestas euismod.

WOW!

Congratulations [FIRSTNAME]!

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante.

Vivamus mattis magna libero, non pulvinar quam blandit at.

Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus.

Sed vehicula egestas euismod.

WOW!

@papa_fire

@papa_fire

Congratulations [FIRSTNAME]!

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante.

Vivamus mattis magna libero, non pulvinar quam blandit at.

Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus.

Sed vehicula egestas euismod.

WOW!

Congratulations [FIRSTNAME]!

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante.

Vivamus mattis magna libero, non pulvinar quam blandit at.

Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus.

Sed vehicula egestas euismod.

WOW!

3%+ revenue

@papa_fire

Congratulations [FIRSTNAME]!

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante.

Vivamus mattis magna libero, non pulvinar quam blandit at.

Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus.

Sed vehicula egestas euismod.

WOW!

Congratulations [FIRSTNAME]!

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante.

Vivamus mattis magna libero, non pulvinar quam blandit at.

Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus.

Sed vehicula egestas euismod.

WOW!

3%2.6%

+ revenue

@papa_fire

you do notunderstand business

@papa_fire

and that’s ok

@papa_fire

and that’s ok it doesn’t understand you

either

@papa_fire

@papa_fire

fail quicklyfail often

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80% today > 100% tomorrow

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fail quicklyfail often

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frustrating frustrating

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do we learn?HOW

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DevOps (n.)

a culture, movement or practice that emphasizes the collaboration and communication

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inclusivity

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sometimes it’s hard

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@papa_fire

assume everyoneis trying to do good

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what we've got here is a failure to communicate

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(continuous)communication

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before requirements

during sprint planning

after post mortem

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how does your decisionimpact business?

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@papa_fire

judge on valuenot point of view

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$$$

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$$$ typo

@papa_fire

@papa_fire

$

typo

$ $

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different perspectivesare extremely valuable

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(even in retrospect)

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user perceived performance

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99th percentile below threshold SLAs are not violated

this is fine

@papa_fire

99th percentile below threshold SLAs are not violated

this is fine?

@papa_fire

users (revenue) effected

http://www.circonus.com/percentages-arent-people/

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contextis important

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visibility

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seethe same

picture

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what you see

perceived performance

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what they see

promotion success

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think there is a correlation?

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collect

collaborate correlate

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empathy

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@papa_fire

assume everyoneis trying to do good

@papa_fire

@papa_fire

questions?