Upload
jack-frost-design
View
107
Download
0
Tags:
Embed Size (px)
Citation preview
1-800-551-6989
Automating SharePoint Training & Support
SharePoint Is Important Over 50% of the largest companies use SharePoint (InfoTrends, Inc)
Employees Don’t Use It Only 22% of corporate employees actively use SharePoint (IDC Poll)
Poor Training Prevents Use 43% stated lack of training prevents efficient use. (Osterman Research)
Poor Training Increases Support Costs Average cost of SP support per user projected to be $46/mo. (Osterman Research)
"Each problem has hidden in it an opportunity so powerful that it literally dwarfs the problem." Joseph Sugarman
1-800-551-6989
What percentage of your organization regularly uses SharePoint?
Do users understand the benefits and features of SharePoint?
Are your users efficiently using SharePoint to help with their individual responsibilities?
Are you worried about the potential for IP exposure or loss?
1-800-551-6989
1-800-551-6989
The “build it and launch it” strategy.
1-800-551-6989
The “Train The Trainer” strategy.
1-800-551-6989
Q: If management understands the value of trained employees why don’t they invest more in SharePoint training?
A: Management knows SharePoint Training is a bad business investment.
1-800-551-6989
High Cost + Huge Training Scope x Terrible Retention = Negative ROI
Cost for classroom training per user averages over $1,000 off site and over $300 onsite or online. (Remember, time away from job)
1-800-551-6989
For the end user, SharePoint is BIG. Not complex but Big
1-800-551-6989
Introductory User Training Navigation•Recycle Bin•Search•RSS Feeds•Alerts•Workspaces•Wikis•Discussion
Boards•Blogs - Lists & Libraries & Views•Access Lists and Libraries•Work with List Items and Library items•View, Sort, and Filter Lists and Library items•Connect a List to
Outlook•Connect a List to Access•Export a List to Excel•Understanding RSS Feeds•Create a List•Built-in Lists•Custom List from Excel•Create a Personal List View•Define
Metadata•Check In/Check Out•Version History•Content Approval•Content Types•Workflows•The Ribbon•Site Topology•When to create a site and where?•How to
Create a new Site•Deleting Sites•Navigation•Search•Search Index•Document Workspaces•Meeting Workspaces•Blog Sites•Wikis•Adding Pages to a SharePoint 2010
Site•Adding and Modifying Web Parts•Modifying Navigation
Lists & & Libraries & Views• Create lists & libraries•Manage list & library properties•Create list templates•Create & manage columns•Site columns•Create & manage views•Managed
metadata•Content types•Create & manage site content types•Content type settings•Deploying content types•Document Sets•Connect a list to Access•Connect a list
to Excel•Connect a list to Outlook•Tagging and Social Networking•How to Add and Modify Content•Overview of Default Lists and List Templates•Add, Modify, and Delete Content in
Lists•Sort and Filter Content
Only 10% retention in as little as 30 days!
1-800-551-6989
Google image search: Training retention
1-800-551-6989
1-800-551-6989
1-800-551-6989
If they don’t immediately “use” what they learn,
And use it periodically,
They forget it,
Fast!
Use What?
“Use it or lose it” is true
1-800-551-6989
Site Collections•Navigation•Recycle Bin•Search•RSS Feeds•Alerts•Workspaces•Wikis•Discussion Boards•Blogs - Lists & Libraries &
Views•Define Lists and Libraries and Views•Access Lists and Libraries•Work with List Items and Library items•View, Sort, and Filter Lists and Library items•Connect a List to
Outlook•Connect a List to Access•Export a List to Excel•Understanding RSS Feeds•Create a List•Built-in Lists•Custom List from Excel•Create a Personal List
View•Define Metadata•Check In/Check Out•Version History•Content Approval•Content Types•Workflows•The Ribbon•Site Topology•When to create a site
and where?•How to Create a new Site•Deleting Sites•Navigation•Search•Search Index•Document Workspaces•Meeting Workspaces•Blog Sites•Wikis•Adding Pages to a
SharePoint 2010 Site•Adding and Modifying Web Parts•Modifying Navigation
Lists & & Libraries & Views• Create lists & libraries•Manage list & library properties•Create list templates•Create & manage columns•Site columns•Create & manage
views•Managed metadata•Content types•Create & manage site content types•Content type settings•Deploying content types•Document Sets•Connect a list to
Access•Connect a list to Excel•Connect a list to Outlook•Tagging and Social Networking•How to Add and Modify Content•Overview of Default Lists and List
Templates•Add, Modify, and Delete Content in Lists•
Sort and Filter Content
Use it or lose it!
1-800-551-6989
1-800-551-6989
Management Knows: They’ve been to training too.
Exposed IP Lost IP Over Deployed Environments Legal Issues Poor Adoption User Dissatisfaction Management Dissatisfaction ! High Support Costs
1-800-551-6989
Let the short comings of the previous approach define the solution ◦ Address Cost - Target cost less than $25/pp ◦ Address Retention - Proficiency must increase over time ◦ Address Governance Vacuum - Build in Governance ◦ Address Lost Time - Individual Training available 24/7 ◦ Address IP Security - Included in the Training ◦ Address Legal Liability - Included in the Training
1-800-551-6989
Dedicate a SubSite to SharePoint Training & Support
Create a Curriculum of “Bite Size” Videos
Visitors, Contributors and Site Owners.
Video Training Library includes well crafted Metadata.
Search delivers brief “How to” videos to solve the poor retention issue.
Videos are Recorded in YOUR environment
Utilizing your branding, layout, navigation & structure.
Videos Incorporate your Rules, Policies and Governance into the training.
Include Online Evaluations and Suggestion Box
Provide a Discussion board for Peer to Peer support w IT oversight.
1-800-551-6989
A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum
The Media Library
◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List
1-800-551-6989
A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum
The Media Library
◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List
1-800-551-6989
A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum
The Media Library
◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List
1-800-551-6989
A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum
The Media Library
◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List
Adopts Branding
1-800-551-6989
A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum
The Media Library
◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List
1-800-551-6989
A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure
Introduction/Welcome
◦ The Curriculum The Media Library
◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List
1-800-551-6989
A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure
Key Links
◦ The Curriculum The Media Library
◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List
1-800-551-6989
A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum
The Media Library
◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List
1-800-551-6989
A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum
The Media Library
◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List
1-800-551-6989
A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum
The Media Library
◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List
1-800-551-6989
A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum
The Media Library
◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List
1-800-551-6989
A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum
The Media Library
◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List
1-800-551-6989
A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum
The Media Library
◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List
1-800-551-6989
A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum
The Media Library
◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List
1-800-551-6989
A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum
The Media Library
◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List
1-800-551-6989
A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum
The Media Library
◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List
1-800-551-6989
A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum
The Media Library
◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List
1-800-551-6989
A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum
The Media Library
◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List
1-800-551-6989
Examples of videos that train while incorporating: ◦ “Introduction” & “Tour”
Custom Branding
Defining Member “Roles”
The Sites Unique Structure, Layout and Navigation
Examples Showcasing Governance & IP Policies ◦ “Library Creation” with:
Naming Conventions
Check Out Required
Versioning Required
1-800-551-6989
1-800-551-6989
Retention
Governance Vacuum
Lost Time
IP Security
Legal Liability
Cost
1-800-551-6989
Address Training Costs
Automation of 75% of SharePoint Support? ◦ Reduction in $46/mo User Support Cost is a side benefit
1-800-551-6989
Address Retention ◦ Dependence on Retention is Eliminated ◦ Members can refresh exactly the information they need in 5
minutes. Can “View it” in one window while they “Do it” in another.
Provides the strongest type of learning experience.
Frustration eliminated
Productively restored
Adoption reinforced.
1-800-551-6989
Address ◦ Governance Vacuum ◦ Lost Time ◦ IP Security ◦ Legal Liability
Governance Policies, related HR Policies and Legal Policies are
incorporated into the training.
Lost Time is addressed by allowing the employee to take the training as their schedules allow.
1-800-551-6989
If you want to
Maximize Your Intranets ROI Make Your Intranet Self-Supporting
With an iAssistTraining SubSite
Call JFD for a free demo and consultation:
1-800-551-6989 www.JackFrostDesign.com