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PETE SENTOWSKIOEM SolutionsARCA
YOU CAN’T
AFFORDTO IGNORE CASH
B R O U G H T T O Y O U B Y :
ARCA designs, manufactures and distributes a wide range of
transaction automation systems, specializing in custom bill
dispensing and bill recycling devices and the software that
controls them.
We have offices in North Carolina, Scotland, Northern Ireland,
India and Russia and we work with customers in over 40
countries.
W I T H S P E C I A L T H A N K S T O :
4
THE PRESENTERS
Pete SentowskiSolutions DevelopmentARCA
Pete has 25 years of OEM experience creating automation solutions for developers and integrators in a variety of market verticals including retail, gaming, parking, car wash and self service kiosks.
Gary StrachanDirector of Operations Turnkey Kiosks
Gary Strachan founded TurnKey Kiosks in 2011 and was instrumental in implementing the first ATM’s in North America. He continues to be heavily involved through TurnKey Kiosks with the Self-Service Industry, and is an expert in Financial Services Kiosks and ATM’s to this day.
Craig KeefnerManagerConnected Technology Solutions (CTS)
Craig has been a solution architect for retail and financial self-service for over 20 years. He is an expert in all types of currency solutions including accept, dispense, and recycling. Currently, he works at CTS developing a variety of kiosks.
5
THE PLAN
to ignore cash.
AFFORD
a) Let’s talk about cash.
b) Learn how cash automation increases the
bottom line.
c) Tips on how to assess the true cost of
cash.
d) Understand the markets that open to
cash-accepting businesses, and the
opportunities that are often missed by
vendors that do not embrace cash.
e) Learn why currency dispensers are vital
and need to be part of your automation
solution.
You can’t
6
IS CASH DEAD?
Psst. Have you heard? Cash is dead.
Not so fast, my friend.
7
CASH IN CIRCULATION
0
5
10
15
20
25
30
35
100$50 $20 $10 $5 $2 $1
Volume of Currency in Circulation(Billions of notes, as of December 31 of each year)
Includes Federal Reserve notes, U.S. notes, and currency no longer issued. Excludes
the volume of denominations larger than the $100 note. Source: Federal Reserve
Bank 2013
8
PEOPLE HAVE CHOICES
CASH
CREDIT
DEBIT
PAYMENT OPTIONS AVAILABLE PREPAID
CARDS
MOBILEPAYMENT
CHECKS
9
THE WORLD
Source: Cashless Journal Study, Mastercard, September 2013
Globally around
85%of all retail payment transactions are done with cash.
Which equates to
60%of retail transaction value.
10
CASH FREQUENCY
48%of all U.S. retail transactions are made with cash.
48%
13%
10%
9%
9%
7%4%
Cash
Signature Debit
Credit Card
Check
ACH
PIN Debit
Prepaid
Source: McKinsey U.S. Payments Map, Release Q4-2012
11
$0 to $9.99 $10 to $24.99 $25 to $49.99 Over $50
65%
45%
23%
12%
TRANSACTION SIZE MATTERS
Conclusion:If you are buying something that costs less than $10, you are more than likely going to use cash.
50% of all transactions under $50 are in cash.
Source: Federal Reserve System Cash Product Office, 2013.These are unpublished results and are subject to change. It was presented at the 2013 ICCOS Americas conference in Miami.
12
Housing
Financial, professional
Medical, education, personal
General Merchandise
Auto and Vehicle related
Government and non-profit
Entertainment & transportation
Food and personal care
Gifts and transfers
7.5%
16.2%
25.6%
30.1%
32.0%
40.8%
42.8%
50.3%
66.6%
THE PLURALITY OF CASH
Source: Federal Reserve System Cash Product Office, 2013.These are unpublished results and are subject to change. It was presented at the 2013 ICCOS Americas conference in Miami.
13
WHAT’S YOUR AGE DEMOGRAPHIC?
18-24 25-34 35-44 45-54 55-64 65 and older
47%
37%40%
45%
40%36%
Source: Federal Reserve System Cash Product Office, 2013.These are unpublished results and are subject to change. It was presented at the 2013 ICCOS Americas conference in Miami.
Who uses cash?
Conclusion:Young people use cash the most.
14
FIRST OR SECOND
Other5%
Debit Card43%
Credit Card22%
Cash30%
Source: Federal Reserve System Cash Product Office, 2013.These are unpublished results and are subject to change. It was presented at the 2013 ICCOS Americas conference in Miami.
Primary Payment Preference
An interesting side note:
CASHIs the second payment choice for all payment types.
15
CASH
• Easily carried
• Widely accepted
• Low risk during periods of financial stress
• Anonymous
• Convenient
• Divisible
• Speedy
• Easily Transferable
• Immediate & Final
• Possible discounts associated with using
• Risk of theft• Risk of loss• Bulky in quantity
+ -
16
WHY HAVE CASH IN A KIOSK?
You never want to turn a customer away or let them be disappointed in your service/product.1
2 More importantly, cash increases your bottom line.
17
FROM A RETAIL PERSPECTIVE
LIQUIDITYThere is a cost of funds – By having fewer cash points, you’ll require less funds.
• Reduces the amount of cash on hand by 25-40%.
LOGISTICSMoving money, costs money. Review the # of times you go to the bank. Automating money taking will change banking frequency and the cost associated with it.
• Cash transfer reductions of 60% (reduce 5 cash transit days to 2 days)
OPERATIONSLabor is the largest cost component. Review the number of stations and the personnel required to operate. Enhanced efficiency through mechanization.
• 30 minute a day per person cost – can be reduced by at least 50%
CASH CONTROLControlling money is crucial.
• Shrink is generally 1-3%.
ANALYZE
18
SELF CHECKOUT
19
AUTOMATION
As more and more transactions become automated – consumers are conditioned for ease of use.
20
Banking industry is automating cash.• Cash recyclers• Hub-and-spoke model of branch design
BRANCH TRANSFORMATION
21
EXAMPLES
• Parking
• Gaming
• Bill Pay
• Self Checkout
• Car Wash
22
Cash Usage in Bill Pay Self-Service
- C R A I G K E E F N E R , C T S
23
CASH USAGE IN SELF-SERVICE
Check10%
Credit Card35%Cash
55%
Source: Kiosk Industry Group, 2013.
24
CASH USAGE – CONVENTIONAL CHANNELS
Check65%
Credit Card25%
Cash10%
Source: Kiosk Industry Group, 2013.
25
The Unbanked and Automation
- G A R Y S T R A C H A N , T U R N K E Y K I O S K S
26
CLIENTELE & DEFINITIONS
Unbanked – those without an account at a bank or FI use cash to pay for everything
Underserviced – those not properly served by a bank or FI
DeBanked – those who choose not to use a bank or FI because of: trust issues, perceived outrageous service fees, Big Brother monitoring their every move, etc..
Credit Crunch – banks are now more adverse to giving out unsecured lines of credit, such as credit cards. This forces people who don’t qualify to use cash.
37 MILLIONare unbanked in the US
27
SURCHARGES
Surcharges for using a credit/debit card.
Some people will refuse to pay a line item
surcharge to use a credit card and would
then pay cash.
This leads to cash being a good choice to
have for customers who feel this way.
Also, there is a bad sentiment regarding
hidden fees behind credit and debit cards
that is not present with a cash transaction
28
AUTOMATION
Automation such as kiosks are prime for a
cash business. Cash acceptors make
virtually no mistakes when grading notes
• No fraud or counterfeit losses
• Always balances
• No settlement wait time
• No risk
• Automation of mundane processes
ATM’s Worldwide
2,200,000
Easy access:
450,000ATM’s in North
America
29
TURNKEY KIOSKS
Touch Display
ADA Keypad
Encrypted Pinpad
Card Reader
TITO and Cash In
Cash Dispenser
Bar Code Scanner
Check Reader
Card Printer/Encoder
Biometric Scanner
Thermal Printer
Pete SentowskiARCA
E [email protected] T 919.442.2533
Gary StrachanTurnkey Kiosks
E [email protected] 602.606.7771
Craig KeefnerConnected Technology Solutions (CTS)
E [email protected] 303.522.0198www.linkedin.com/in/kiosk
CONTACT INFO
Q U E S T I O N S ?
W W W . A R C A T E C H S Y S T E M S . C O M