Application Management by Siemens

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Application Managementby Siemens IT Solutions and Services

Page 2 Siemens IT Solutions and Services


Agenda

1 Situation

2 Solution

3 Benefits

4 Contact



AgendaApplication Management is an enabler of continual performance improvement and profitable growth

Benefits Realization

IT Investment

Applications automate and enable your organization’s core business processes.

As a key part of the application lifecycle, Application Management is the effective support, maintenance, change and enhancement of those applications.

But you need more than this; you need Application Management that realizes the benefits of your IT investment to make your business more efficient and more profitable.

Situation Solution Benefits



Why do you need to activelymanage your application landscape?

Application landscape complexityincreases over time

Intensified by organizational change, mergers, acquisitions & disposals

IT budget constraints dictatetactical application decisions

Complexity

Mature applications must sharedata and integrate with new solutions

Processes execute across multiplesystem boundaries

Businesses collaborate acrossborders/organizational boundaries

Interoperability

Vendors push softwareupgrades and new technologies

Customers need to remain withinproduct support lifecycles

Businesses want access to newcapabilities and functionality

Maintenance

Businesses must constantlyevolve to maintain a competitive

advantage in the market

Business applications must change to continue to align with changing

business objectives

Change




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Underpinned by consistent service delivery, transformation and innovation

Our Application Management service offeringsare tailored to your application landscape scenario

A service provider with unique business know-how across multiple sectors and deep technology competence, unlocking value from heterogeneous application landscapes.

Application Management designed for Managed Application PortfolioCustom software, line-of-business and enterprise applications

A leading and trusted provider of SAP services with a broad and demonstrable track record – supporting the largest user-base worldwide – and an acknowledged innovator of SAP solutions.

Application Management designed for SAP® Software SolutionsBI, CRM, ERP, SCM and SRM solutions




Progressive Value Generation brings you costbenefit and business advantage in three dimensions

…drives business advantage &

stakeholder value.

…lowers cost base & increases

performance.

Utilizing Siemens business domain expertise and innovation beyond theIT domain to win market advantage

EmpowerCompetitiveness

Improving and transforming your business applications and services toan optimized best-fit environment

EvolvePerformance

Reducing the cost and increasing the efficiency of your business applications and services for best-in-class delivery

DriveEfficiency

Progressive Value Generation realized through a transformational journey –the Application Management Service Roadmap

Three dimensions of business value




Application Management Service Roadmap:your journey to Progressive Value Generation

Bus

ines

s Va

lue

Transformation

Application Enhancement

Service Management

End of Lifecycle Management

TransitionConsulting Global Delivery

Automation & Tools

Service Improvement Business Domain Expertise

Application Roadmap

Consolidation & Harmonization

Business Process Management

Enterprise Integration

Engagement &Transition

OperationalTransformation

ServiceTransformation

BusinessTransformation

CurrentOperating

Model

InterimOperating

Model

TargetOperating

Model

Future Modesof Operation




Application Management Service Roadmap:business outcomes through transformation

Transformation


Transparent BaselineValue Comparison Assessment establishes transparency of baseline cost, saving potential, and business-aligned transformational priorities.

Demonstrable ROIBusiness case demonstrates return on investment in outsourcing Application Management to Siemens IT Solutions and Services.

Low-Risk TransitionRapid, low-cost, low-risk transfer of service delivery from in-house or incumbent outsource provider to Siemens IT Solutions and Services.

Cost Efficiency and Commercial FrameworkImmediate reduction in cost of service delivery; cost predictability. Enhanced commercial transparency.

Service ExcellenceHigh quality core services realized through best-practice processes and business-aligned SLAs. Continual service improvement.

PartnershipEnhanced partnership-based approach to relationship management and governance to drive improvement and transformation.

Economies of ScaleTransparent year-on-year cost reductions and realized through ongoing productivity and efficiency measures at our industrialized delivery centers.

Improved User ExperienceService delivery automation and tools to improve user experience through self-service and real-time service performance monitoring.

Lean Six SigmaLeverage Lean Six Sigma to drive service delivery and customer business process improvements.

Business-Driven Technology TransformationEnhancement, consolidation, and rationalization of your application portfolio to minimize cost, simplify use, avoid obsolescence and improve agility.

Business Performance and Competitive EdgeContinual improvement and innovation program leverages Siemens industry know-how and investment in relevant technology innovation.

SOA and Business Process ExcellenceCore business processes optimized throughLean Six Sigma, automated through Service Oriented Architecture (SOA) workflows.

Current OperatingModel

Interim OperatingModel

Target OperatingModel

Future Modesof Operation

Bus

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Our balanced global delivery model combines customer intimacy with global economies of scale

Our global network of Customer Service Organizations builds strong customer relationships and focuses

on driving improvement and innovation

Wherever your business is…

Our Global Production Centers focuson 24x7 technology excellence,operational efficiency as well as industrialized service delivery

Wherever in the world it is beneficial…




Agenda

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3 Benefits

4 Contact



Key benefits boosting your business performance

Worldwide reach, combining customer intimacy with continually improving quality of service

Significant cost reduction and increased quality of core application support services

Maximum value released from your application landscape through evolutionary transformation

Optimized business processes enabled by strategic, interoperable application platforms

Competitive advantage derived from technology-enabled business innovation

Unique business and technology know-how to optimize your operations and maximize value

Siemens IT Solutions and Services Delivery

Cus

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Add

Our customer service organization builds strong relationships; focus on improvement & innovation

Our accredited global production centers reduce costs, drive efficiencies, and achieve quality

Our application roadmap services ensure your applications align with your changing needs

Our business process management and enterprise integration services simplify your business

Our leading-edge technologies deliver innovation to improve your business performance

Through Siemens’ global network of innovation, our unique portfolio can transform your business

Benefit Realization




World-renowned technical and engineering excellence

Top 10 IT outsourcer; Top 5 packaged enterprise application services company

Support for over 500,000 application users at 600+ customers

Access to Siemens’ global network for unmatched industry know-how and leading-edge technology innovation

Accredited ISO 20000-1 IT Service Management, ISO 27001 Information Security, ISO 9001:2000 Quality Management,SEI CMMI Level 3-5

Alliances and partnerships with Microsoft, Oracle and SAP

Global SAP-certified Application Management Services Provider and the first SAP-certified Customer Core Center of Expertise

Why Siemens IT Solutions and Services isyour right partner for Application Management

Trust, Innovation, Capability




To discover how Siemens IT Solutions and Services can help you solve your Application Management challenges and add value to your business, ask for a Value Comparison Assessment.

Our unique approach identifies the specific challenges you face and how we can help you address them through a tailored Application Management Service Roadmap that responds to your business needs.

How can we bring Progressive Value Generationin Application Management to your business?



Agenda

1 Situation

2 Solution

3 Benefits

4 Contact



You want to know more? Just contact:

Andreas DegenhardtHead of Global Application ManagementSiemens AGSiemens IT Solutions and Services

Otto-Hahn-Ring 681739 MunichGermany

Phone: +49 (89) [email protected]/applicationmngt