IP Phone Systems that Mean Business

© 2010 Allworx CorpA subsidiaryof PAETEC HoldingAll Rights Reserved

What Does Allworx Deliver?

Satisfy Customer Needs with Low Total Cost of Ownership

VoicemailWhat Customers

Want…

BusinessProcess

Productivity

GlobalMulti-site Integration

RoutingManagement

DiverseVoice

Services RobustCustomized

Features

MobilityConnectivity

PresenceManagement

Some of Our 12,000+ Customers

From Visionary Beginnings…To Today

• Founded in 1998– 2 Divisions - Consulting and Product (Allworx)– Management Team – Kodak, Xerox Sr. design

engineers– Film Kiosks Demonstrated Engineering skills– Cutting-Edge Design & Development a core

competence

• Introduced Allworx in 2003• Acquired by PAETEC in November

2007– More than 12,000 servers– More than150,000 handsets and almost 500,000

users

• #1 market share in IP PBX in SMB– defined as less than100 users per

location

Top Reasons To Believe

1. Built for The Future – Pure SIP IP Phone System– SIP 2.0 trunks, any SIP stations – Migrate from Analog POTS, T1/PRI

2. Targeted for SMB – Huge Market opportunity– Legacy Key Systems Turn is now– Features exceed customer needs

3. Everything built-in – System licenses - not per seat – no blades/gateways– No inventory support nightmares

Key Differentiators4. Easy to install – Easier to maintain5. Compelling Software Evolution6. Lowest Total Cost of Ownership7. Foundation for Managed Services8. Solves Current Customers problems…and

then some

6x Server Fundamentals• 30 users included – license expansion to 60• Every Server includes SIP Trunks• Six Copper trunks, two analog extensions• One Eight Party conference Bridge *

* Licensed option

48x Server Fundamentals– 48 users included – license expansion to 250– Every Server includes Unlimited SIP– 2 TI/PRI **– 60 party Conference Bridge DSP **

Bigger and broader market segment for new prospectsMigration options for existing customersSame strategy of minimal part numbers for stock and

support** Licensed options

48x Quick Facts

• 48x built on the solid foundation established by the 24x– Over 2000 satisfied customers– System-wide optional feature keys

• No per user licensing of features• License only those features you need

– Logical user expansion licenses • (49 to100; 101 to 150; 151 to 200; 201 to 250)

– Extended Warranty and Software maintenance options

• Benefits– Bigger and broader market coverage – more flexibility– Comprehensive migration options – existing customer

benefit – Sane strategy of minimal part numbers for support

Server Specifications

Number of Users

Up to 250 Up to 60 0

Auto Attendants

9 9 0

Central Office Lines SIP

3 FXO, expandable to 21*

1 PFTUnlimited SIP lines

6 FXO, expandable to 24*

1 PFTUnlimited SIP Lines

6 FXO ports1 PFT

3 Port Expanders per Server

Analog Phones

5 FXS Ports expandable to 11*

2 FXS ports expandable to 8*

2 FXS Ports6 Additional w/ 3 Px

Voicemail 16 ports125 hours total

8 Ports2 hours per user

Server Based

Conference Four conference bridges max 30 seats/bridge,

max 60 seats across all bridges **

One 8 seat bridge ** None

Hard Drive 8GB solid state drive 512 MB Compact Flash 256 MB Compact flash

T1/PRI 2 Built-in ** N/A N/A

* with optional Port Expander

** optional license

48x 6x Port Expander

The Allworx 9224

• 24 programmable, 3-color Feature Keys (PFK’s)

• Backlight Display for Readability

• 7 Interactive Soft Keys

• 11 Fixed Feature Keys

• Full-Duplex Speakerphone

• Built-in Headset Jack

• Built-in Layer 2 Switch

• Power over Ethernet (PoE)

A premium top-of-the-line phone with Powerful Features

The Allworx 9224 with 3 TxAdditional Sidecars support Attendant Console

Every Tx powered by 9224

The Allworx 9212

• 12 Programmable, 3-color Feature Keys (PFK’s)

• 7 Interactive Soft Keys

• 11 Fixed Feature Keys

• Full-Duplex Speakerphone

• Built-in Headset Jack

• Built-in Layer 2 Switch

• Power over Ethernet (PoE)

A premium top-of-the-line phone with Powerful Features

The Allworx 9204A sleek stylish design phone ideal for any office setting.

• 4 programmable function keys

• 192x64 graphical backlit display with adjustable brightness

• Power over Ethernet (PoE)• High-fidelity voice handset • Wideband audio support • Wall mountable• Only supported with System

software 7.1 or higher

Conversion From TDM to IP is Simple

Master of the Universe Features

SIP with PAETEC

• SIP available on PAETEC Dynamic IP• The intelligence built in to choose the most cost effective

phone line - based on the number dialed• Apply different dialing rules to different telephone services

(ITSP vs. local telephone company)• Take advantage of the most cost effective way to route a

phone call• Implement today or tomorrow - as customers needs change

SIP VoIP

(long distance)

(local/91

1)

SIP Ready

• In markets where PAETEC SIP is not yet available

(local/91

1)

Fire

wall

Remote Phones - anywhere in the world

Local Users

Main Office Remote User

Remote User

• DSS• BLF• Line Appearance• Call Appearance• SIP Appearance• Call Queuing• NAT Access• Multiple Remote Users behind same

firewall• No VPN Required• No static IP address required for

remote phones

Incoming & Outgoing calls- VoIP or PSTN

Internet

Internet

Users/Handsets/Extensions1. Users are individuals

(requiring voicemail)2. Extensions are “all

others” kitchen, break room

or call routes

3. Handsets are endpoints

4. Handsets assigned to User (unlimited)Allworx HandsetsGeneric SIP HandsetsSIP soft-phones

• 6x Capacities:– 60 users– 120 extensions

• 48x Capacities– 250 users– 500 extensions

Call Routes• Call routes are a pre-determined route for any

call dialed or transferred to a user or extension

Call Routes, cont’d

• Call routes can be specific based on Caller ID

• Follow-up with multiple call route attempts

• Finally…

Presence• Every user has 7 unique presence settings - and can

change them at will

Unified Messaging - Standard

Voicemail/Email in One Box

• Review, retrieve and respond to all your messages from Inbox

• Voicemail SMS text message alerts & escalation

My Allworx Manag

er

My Allworx Manag

er

E911 Alert

• Emergency Alert Programmable Feature Key (PFK)– Any number of handsets may

have Emergency Alert PFK

• When 911 call is made, generates audible and visual alert on phone display– Email message and SMS text

can also be generated

• Perfect for – Educational markets– Any “high risk” customers

Advanced Features

Advanced Multi-site

• Support for up to 1000 users– Primary/Branch

• Global Directory• Global Voicemail• Global Call Routes• Global Busy Lamp Fields• Enhanced Auto

Attendants

Up to 99 locations – public, or private network

• Global Directory, Global voicemail• Global Numbering• Visibility of handsets at branch locations• Transfer Site to Branch• Access remote site trunks• Shared Automated Attendants

• Primary Site has visibility of users of all branches

• Multiple Primary Sites can serve for Disaster Recovery

• Distributed is better for SMB

Advanced Multi-Site …across town or across the

CountryDallas TX972 897-2800New York, NY

212 863-4000

Rochester, NY585 321-6000

Multi-site with MPLS

Call Assistant

Attendant Call Processing/Power Dialing/Call Logging/Call Recording in conjunction with Allworx 9224/9212/9202

34

Call Recording – Easy as 1-2-3

when recording shows status, pause and resume

Appears in folder where you want - Records directly to folder - not using voicemail port

TAPI – included with Call Assistant

ACD - Intelligently manage Calls

Call Queuing &Automatic Call Distribution

Perfect for Small Call Groups

10 C

all

Queu

es

16 Callers in Queue

Distribution Algorithms1. Priority – Strict ordered list of Agents

First agent available on list gets next call.

2. Round Robin – “Sales Person” Mode Evenly distribute same number of calls to each

agent.

3. Longest Idle – “Support Team” Mode Evenly distribute by time to each logged in agent.

4. Ring All – Legacy Call Queuing Mode

Call Queue Statistics provide real-time detailed information

Call Queuing

Statistics provide real-time detailed information

ACD Reports - 6x or 24x

Customize Queues - as needs change

ACD Reports - 6x or 24xQueue Statistics

ACD Reports - Export

Queue Alarms/Supervisor

• Queue Alarm PFK’s – Yellow, then Red

queue thresholds Wait Times Too many callers

• All Agents Logged Out (with Calls in Queue)

• Service observe w/ Barge-in

• Unlimited Supervisors Administer via Web View and Reset

Queue stats View and Reset

Agent stats View logged in

Agents Force logouts Monitor for Queue

Alarms

Conference Center• Secure conferencing option –

ID and Password protection – Easy-to-use graphic user

interface • Full administrative view of

users and conferences – Centralized scheduling and

moderation of calls • 6x includes one 8-party

conference bridge• 48x includes:

– 4 Managed, Secure Bridges– 60 Total Bridge Participants – 30 party maximum per bridge

Introducing Mobile Link

iAllworx

iAllworx

Changing Your Presence

Retrieving Your Voice Messages

Listening to a Message

Sending a Voice Message

Checking and Creating Conference Calls

• Integrates PDA’s for Allworx management - iAllworx

Administration Programming Browser Based GUI - LAN or Wan - not a client

The Compete Solution

Question and Answer