Alcatel-Lucent Managed Services Solution for IMS BOT

Alcatel-Lucent managed services solution for IMS BOT

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Alcatel-Lucent Managed ServicesManaged services solution for IMS BOT


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With the managed services solution for IMS BOT, Alcatel-Lucent provides a comprehensive solution

targeting not only customers that are looking to accelerate their network deployment, but also those who

want to reduce operational risk when introducing next generation technology into their network. The

managed services solution for IMS BOT will allow you to:

•benefitfromacombinationofAlcatel-Lucent’sindustryleadingproductsandserviceswithaproven

operations environment and stable performance from day one

•concentrateonservingyourend-users


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Alcatel-Lucent managed servicesblueprint model

Fully integrated delivery structure providing unmatched performancewith lean 6 sigma level of excellence

Network managementdomains

Organization

Process MetricsSystem/ Tools

Governance

Aligned witheTOM and ITILframeworks

Performance management

Service desk management

Fault management

Inventory management

Field Force management

Job catalog

Professionaldevelopment

Delivery centers

Alcatel-LucentManaged Services

Third Party

Billing Mediation

Internet

E911/PSAP

CALEACDC & CC

PR

I/T1

/E1

IMS Applications

IMS Core

Any-to-anyendpoint orapplication

CCS+IMP serverCounter Path

Conf ServerAppl Server

1360 COM+BTS8950 SAM

Motive 8615 IECCF

Voice MailAVST+Right Fax

Web CollaborationAppl Server

Comms-enabledAppl Server

PSTN/Voicebackbone

PCAndroid, iOS,

Bria softphoneSIP phonesConference

Room

Media GW

5060 CTS5420 PCM

5900 MRF

8650 SDM

5550 ISC5020 MGC 12


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How can Alcatel-Lucent help?Provide new services quickly

Enables faster migration to IMS offering

new market revenue potential or

enterprise user benefits.

Faster time to market

With a comprehensive services portfolio,

enabling a more effective operation and

management of the network.

Faster return on investment

With solutions that enable delivery

of multiple services incurring minimal

investment and operational costs.

Alcatel-Lucent managed services solution for IMS BOTNetwork planning, engineering, deployment, integration, operations and maintenance services will cover the complete lifecycle of

services

3 - 6 months3+ years6+ months

Transfer

Operational executionOperate

Service migration executionMigrate

Plan and design, integrate, deployBuild


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Solution value from Alcatel-Lucent and capability enablers

Advanced integration methodology (AIM)

• Designandintegratetheoptimalnetworksolution

• Shorttimetomarketandlowriskfornewsolution

• Provenoptimumdeploymentmethodologyandpartner

ecosystem ensuring speed-to-market to meet end user

demand

Governance model and reporting

• Definedgovernancestructurewithrequiredreportsfor

management and decision making at all levels

• Fullytransparentandco-sharedgovernancemodel

allowing visibility and control integrated through the build,

operate and transfer phases

Alcatel-Lucent Delivery model blueprint

• Establishingcompetence,processesandOSSquicklytoallow

robust mature operations in a timely manner and prepared for

the option to transfer back with no business interruption

Application of statistical process control

• Operationsscienceimprovementcycle(plan-do-check-act)

• Rootcauseanalyses

• Processperformancemeasuresaredefinedandareinplace

• Continualperformanceimprovement

• Capturingoflessonslearnedwithinprojects

Speed

Governance

Quality

Maturity

Provide new services quickly- time to market

Establish end-to-end governance; control and visibility across lifecycle phases

Provide quality through all lifecycle phases

Establish operational maturity quicklywith risk reduction

Mature delivery solution at time of transfer

• Customerwillgainfulladvantageofamaturedeliverymodelandrobusttransfermethodattimeoftransferback

• Fullytrainedmanpowerresultinginnoknowledgegapsattimeoftransfer

• Alloperationalprocessesinplaceandrunningtotargetedperformancelevelswithmeasurementandreportinginplace

• Fulltransferprogramplanandteamusedtomitigateandmanageallriskaspectsoftransfere.g.,HR,process,tools,governance,

licenses, third-party management, etc.

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Alcatel-Lucent Managed Services Solution for IMS BOT