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These slides explain how Albert, the virtual agent created by noHold, Inc., works and all the benefits of having an automated Help Desk agent 24 hours a day, 7 days a week.
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noHold Inc. Copyright© 2013
noHold Inc. Copyright© 2013
Framework
Internal Help Desk can Answer questions related to Applications and Operating Systems
noHold Inc. Copyright© 2013
Framework
Bring Your Own Device (BYOD) is ever changing and the number of devices continue to grow
noHold Inc. Copyright© 2013
Framework
Global companies are affected depending on geographical location
noHold Inc. Copyright© 2013
Framework
BYOD becomes an afterthought causing employee and Help Desk frustration
noHold Inc. Copyright© 2013
Framework
BYOD increases cost
noHold Inc. Copyright© 2013
Framework
noHold provides a systematic, cost effective, scalable way to handle BYOD
noHold Inc. Copyright© 2013
Framework
Monitoring the market and learning the devices used most in corporate offices per location
noHold Inc. Copyright© 2013
Framework
Based on that we create a Virtual Agent
noHold Inc. Copyright© 2013
Framework
We identify knowledge gaps and increase First Contact Resolution
noHold Inc. Copyright© 2013
Framework
The process is cost effective
noHold Inc. Copyright© 2013
Packages
noHold Inc. Copyright© 2013
Risk Analysis
• Supported by your colleagues
• Easy implementation (one link)
• Maintenance included
• ROI in 50 resolved questions (per month)
noHold Inc. Copyright© 2013
About noHold
noHold Inc. Copyright© 2013
About noHold
Support SiteSocial Networks
Call Center
Confederated Knowledge™Metrics for: Sales, Marketing and Engineering
eStore & Resellers
noHold Inc. Copyright© 2013
Thank you!
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