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World®’16
ContentAreaKeynote:DigitalTransformationRedefinestheRoleofITOperationsAliSiddiqui- GeneralManager,AgileOperationsBusinessUnitChrisKline- VP,ProductManagementDanHolmes- VP,ProductManagement
DO4T01S
DEVOPS– AGILEOPERATIONS
2 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
ForInformationalPurposesOnlyTermsofthisPresentation
©2016CA.Allrightsreserved.Alltrademarksreferencedhereinbelongtotheirrespectivecompanies.Thepresentationprovided atCAWorld2016isintendedforinformationpurposesonlyanddoesnotformanytypeofwarranty.Someofthespecificslideswith customerreferencesrelatetocustomer'sspecificuseandexperienceofCAproductsandsolutionssoactualresultsmayvary.
CertaininformationinthispresentationmayoutlineCA’sgeneralproductdirection.Thispresentationshallnotserveto(i)affecttherightsand/orobligationsofCAoritslicenseesunderanyexistingorfuturelicenseagreementorservicesagreementrelatingtoanyCAsoftwareproduct;or(ii)amendanyproductdocumentationorspecificationsforanyCAsoftwareproduct.Thispresentationisbasedon currentinformationandresourceallocationsasofNovember14,2016,andissubjecttochangeorwithdrawalbyCAatanytimewithoutnotice.Thedevelopment,releaseandtimingofanyfeaturesorfunctionalitydescribedinthispresentationremainatCA’ssolediscretion.
Notwithstandinganythinginthispresentationtothecontrary,uponthegeneralavailabilityofanyfutureCAproductrelease referencedinthispresentation,CAmaymakesuchreleaseavailabletonewlicenseesintheformofaregularlyscheduledmajorproductrelease.SuchreleasemaybemadeavailabletolicenseesoftheproductwhoareactivesubscriberstoCAmaintenanceandsupport,onawhen andif-availablebasis.Theinformationinthispresentationisnotdeemedtobeincorporatedintoanycontract.
3 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
Abstract
Whiledigitaltransformationinitiativesbeginwiththegoalofimprovingcustomerinteractions,eachinitiativeintroducesnew,complexmonitoringissuesthatchallengethecapacityofIToperationsprofessionals.Leveragingcloud,analyticsandvirtualnetworkingtechnologies,ITopscansupportdigitalengagementatscale,butthecombinationoftheseinitiativescanexponentiallyincreasealertlevelsandintroducemoremonitoringblindspots.Newtechnologieslikemicroservicesandafasterpaceofchangedemandnewthinkingandapproachesthatemploythelatestanalyticaltechniquestocorrelateuser,appandinfrastructureinsightsintoanew,holisticviewoftheuserexperience.JoinAliSiddiqui,GeneralManagerofAgileOperationsatCATechnologies,asheoutlineshowtheroleofIToperationsisevolvingandbecomingmoreagiletomeettheneedsofdigitaltransformations.
ChrisKlineandDanHolmes,productmanagementleadsforCAApplicationPerformanceManagementandCAInfrastructureManagement,respectively,willjoinAlitodetailhowtheirsolutionsaddressthesenewneedsformodernmonitoring.
AliSiddiquiCATechnologiesGeneralManager,AgileOperationsBusinessUnit
4 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
ExperienceisEverything.
CustomerExperienceistheprimedifferentiatorinbusinesstoday.
Asimpleconceptthatreliesononecriticalingredient
4 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
5 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
+ +
++
BehindEveryGreatExperience
5 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
6 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
CORRELATEDPREDICTIVEANALYTICS
WeAreAllDigitalExperienceEngineers
BEHAVIORS
ANOMALIES
PATTERNS
DESIGN
INFRASTRUCTURE CODE
7 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
BuilttoLastNowMeansBuilttoChange
CODE INFRASTRUCTUREDESIGN
80%Ofdatacollectedisunstructured1
VARIETY1– GartnerBlog– BigContent:TheunstructuredsideofBigdata- http://blogs.gartner.com/darin-stewart/2013/05/01/big-content-the-unstructured-side-of-big-data/2– StateofDevOps2016- https://puppet.com/resources/white-paper/2016-state-of-devops-report3- WhatvaluedoesLogAnalysisbringtoITOperations- http://blogs.vmware.com/management/2015/06/value-log-analysis-bring-operations.html
200xMorefrequentdeployments2
VELOCITY
250MbDailyLogsgeneratedByaveragevSpheredeployment3
VOLUME
8 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
ConvertingDataintoInsightsandAnswers
ofCIOsarelookingbeyondbackward-lookingreportingtoforward-lookingpredictiveanalytics2
80%
Fortoolong,ITOperationsManagementhasbeen aseriesof“bigdata”challenges intermsofscaleandcomplexitybeingmanagedwithmultiple,oftenisolated,largelymanual,“smalldata”tacticsandtools1
“
50%…ofenterpriseswillactivelyuseAIOpsplatformstoprovideinsightintobothbusinessexecutionandITOperations3
1- InnovationInsightforAlgorithmicITOperationsPlatforms– Gartner– G00296380,March20162– DigitalBusinessInitiativesDemandtheUseofITOperationsAnalyticstoSparkTransformation- G00273026,March20153– ApplyingAIops PlatformstoBroaderDatasetsWillCreateUniqueBusinessInsights– Gartner– G00296361,July2016
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9 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
PERFORMANCEMETRICSUSAGEREPORTS MACHINELOGSApplicationExperience
MachineLogs
BUSINESSINSIGHTS
OPERATIONALINTELLIGENCE
Store Search
Correlate
OpenElasticPlatform
PredictPrescribeDiagnose
PredictiveAnalytics
10 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
11 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
WhenUserExperiencesFail
DESIGN INFRASTRUCTURECODE
BusinessInsights
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12 ©2016CA.ALLRIGHTSRESERVED.
ExperienceEngineeringDE
SIGN
©2016CA.ALLRIGHTSRESERVED.
13 ©2016CA.ALLRIGHTSRESERVED.
DESIGN
ExperienceEngineering
©2016CA.ALLRIGHTSRESERVED.
14 ©2016CA.ALLRIGHTSRESERVED.
CODE
ExperienceEngineering
©2016CA.ALLRIGHTSRESERVED.
15 ©2016CA.ALLRIGHTSRESERVED.
CODE
GROUPSOFEXPERIENCES
ExperienceEngineering
©2016CA.ALLRIGHTSRESERVED.
16 ©2016CA.ALLRIGHTSRESERVED.
CODE
CORRELATEDROOTCAUSES
ExperienceEngineering
©2016CA.ALLRIGHTSRESERVED.
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CODE
Correlation: ContextualLinkingfromExperiencetoRootCause
ExperienceEngineering
CAAppExperienceAnalytics
CAAPM
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AppExperienceAnalytics- ConceptCar
Revealedheretodayat12:45!
©2016CA.ALLRIGHTSRESERVED.18 @CAWORLD#CAWORLD
19 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
GeneKim&DevOps–Today@4:30
VerizonWireless–Thursday@1:45
CustomDashboardsToday@3:00
ITinBoardroom–Thursday@4:30
APM/AXAIntegrationThursday@3:00
Elastic/Kibana–Thursday@4:30
KEYSESSIONS TECHTALKS HANDSONLABS
AppExperienceAnalyticsinAction
©2016CA.ALLRIGHTSRESERVED.19 @CAWORLD#CAWORLD
20 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
54321It’sTheNetwork
21 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
WhenUserExperiencesFail
DESIGN INFRASTRUCTURECODE
OperationalIntelligence©2016CA.ALLRIGHTSRESERVED.21 @CAWORLD#CAWORLD
22 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
TheAdventofAgileInfrastructure
WHATDRIVES INFRASTRUCTURECHANGES?
Speedtomarket Operationalagility Newapprequirements
Notyourdatacenter Highlydynamic Noappcontext
WHATCHALLENGESPERSIST?
23 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
ApplicationDeliveryChainsareChanging
SoftwareDefinedNetworks
PublicCloud
CorporateNetwork
PrivateCloud
PublicCloud
BranchOfficesSDWAN
BranchOfficesSDWAN
24 ©2016CA.ALLRIGHTSRESERVED.
MonitorExistingandHybrid CloudInfrastructureINFRAS
TRUC
TURE
+ + + +
TRADITIONAL DYNAMIC PRIVATECLOUD PUBLICCLOUD SAAS
ExperienceEngineering
PERFORMANCE&LOGANALYTICS
25 ©2016CA.ALLRIGHTSRESERVED.
MonitorDynamicNetworksthatareSoftwareControlledINFRAS
TRUC
TURE
ExperienceEngineering
+ + + +OPENSOURCE SDNTRADITIONAL SD-WAN
PERFORMANCE,FAULT&
LOGANALYTICS
26 ©2016CA.ALLRIGHTSRESERVED.
CODE
LinktheExperiencewiththeInfrastructureExperienceEngineering
ASSISTEDTRIAGE
EMERGINGPROBLEMS
©2016CA.ALLRIGHTSRESERVED.
27 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
InfrastructureMonitoringBestPracticesStories
@12:45OneNeck MonitorsMicrosoftAzure@ 3:00TelefonicaPowersHybridCloud@3:45Comcast CaseStudy
@12:45SDNCustomerPanel@3:00CotyCaseStudy@3:45EcolabCaseStudy@4:30KPNCaseStudy
TODAY THURSDAY
©2016CA.ALLRIGHTSRESERVED.27 @CAWORLD#CAWORLD
28 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
TrueDigitalExperienceEngineering
©2016CA.ALLRIGHTSRESERVED.28 @CAWORLD#CAWORLD
29 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
CORRELATEDPREDICTIVEANALYTICS
WeAreAllDigitalExperienceEngineers
BEHAVIORS
ANOMALIES
PATTERNS
DESIGN
INFRASTRUCTURE CODE
30 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD ©2016CA.ALLRIGHTSRESERVED.30 @CAWORLD#CAWORLD
31 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD ©2016CA.ALLRIGHTSRESERVED.31 @CAWORLD#CAWORLD
32 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
ADP
RobertConatserTech&AppManagementLead
Niraj AminDesignEngineer
©2016CA.ALLRIGHTSRESERVED.32 @CAWORLD#CAWORLD
33 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD ©2016CA.ALLRIGHTSRESERVED.33 @CAWORLD#CAWORLD
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KPN
RuudKitselaarITArchitect
©2016CA.ALLRIGHTSRESERVED.34 @CAWORLD#CAWORLD
35 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD ©2016CA.ALLRIGHTSRESERVED.35 @CAWORLD#CAWORLD
36 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
CognizantReneLopezVicePresident,Platforms
©2016CA.ALLRIGHTSRESERVED.36 @CAWORLD#CAWORLD
37 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
Thankyou!
©2016CA.ALLRIGHTSRESERVED.37 @CAWORLD#CAWORLD