Accelerate your business decisions

Communications Lifecycle ManagementSuperior service and results delivered by the communications experts

Focus on what you do best. We’ll manage the rest.Managing communications has always been challenging. Now, the Mobile Revolution is making this task even more complex. The rise of the smartphone and tablet has given power to employees who demand access to data anywhere, anytime. It also has placed a greater burden on IT organizations which are now responsible for managing up to fi ve times the amount of communications and devices. Somehow you must gain control, but at the same time, you need to concentrate on the core business in order to achieve the greatest results.

Our comprehensive Communications Lifecycle Management (CLM) solutions address your communications challenges by leveraging your business intelligence. Our experts identify, validate and benchmark service costs with our proprietary industry database. We then recommend and execute the right business decisions which enable us to manage your communications more effectively and at a lower overall cost.

“ Our premier CLM solutions deliver superior performance while saving companies over $20 per employee every month.”

Advocate Consulting’s complete CLM solutions leverage your business intelligence and lower communications costs.

The Advocate WayFor over 11 years, Advocate Consulting has delivered proven CLM solutions to enterprises across the globe. Our team of experts have the knowledge and experience to improve management insight and operational effi ciencies, reduce costs and maximize ROI.

Make the invisible visibleTo make productive, intelligent decisions you must be armed with the right facts and fi gures. Gaining visibility to hidden data is what makes it so challenging. Without a complete view, it’s impossible to get an accurate picture of your communications services and expenses.

That’s why companies depend on Advocate Consulting. Our experts make the invisible, visible. We understand how to capture and utilize data so that you can achieve a competitive advantage by streamlining processes, reducing costs and improving overall performance. This gives you more time to focus on core business objectives.

An effective CLM solution requires a powerful mix of analytics, reporting and policies. Our knowledgeable experts will provide the following:

Analytics:n Leverage analytics to continuously optimize

communications expenses

n Create fi nancial comparisons to drive best behavior compliance

n Identify exceptions, trends and policy violations

Reporting:n Multi-level capabilities include Global,

Business Unit, Cost Center and Individuals

n Automate exception handling

Policy:n Financial policy management

n Active policy management to best support the business

n Monitor accounts payable

n Usage – voice, data and text

“ Business intelligence is the ability to gather, store, analyze and provide access to data to help enterprise users make better business decisions.”

Gain insight and optimize expensesEnterprise mobility has placed additional pressures on reducing communications costs. Today your responsible for managing more usage, devices and services. How do you cut costs and increase efficiencies if you don’t have a grasp on all the data necessary to make the right decisions?

Our Expense Management service provides the expertise and support to help you drive down costs and optimize operations within your organization. Our service offers many benefi ts:

Create visibility into total fi xed and mobile communications spend

Automate time consuming processes

Integrate local, regional and global offi ces

Effectively manage all services and expenses without expanding resources

Increase accuracy

Invoice and Audit Management:Leverage our experienced professionals and best-in-class Enterprise Management system to identify billing errors, fi le disputes and recover credits with carriers. Additional capabilities include:

n Invoice Logging

n Invoice Review & Audit

n Dispute Management

n MAC/MARC Attainment Management

n Payment remittance

“ By validating every step of the process, we’re able to deliver an average of 25% savings on total communications spend.”

Wireline (Fixed) Management:We manage all of your carriers and provide a single process for establishing new services, and the moves, adds, changes, and disconnects (MACD) of existing services to ensure voice, data and costs are continually optimized.

n Project Management

n Inventory Management

n Digital portal interface

n Comprehensive reporting and analytics

Mobile Management:You will receive a single process for all mobile MACD requests for results that guarantee ongoing cost containment and control.

n Order new device(s) or line of service

n Replace/Upgrade device

n Change carriers/plans/features

n Deactivate service

n Transfer of liability

n Comprehensive reporting and analytics

Take control and minimize risks The Mobile Revolution is accelerating the use of mobile devices within the workplace, and the BYOD/CYOD trend will continue at a rapid pace. Enterprise mobility is creating a growing demand for ways to monitor, manage and secure these devices.

n How are you minimizing security risks?

n Do you have policies in place and are they being enforced?

n Do you have the expertise to support multiple devices and platforms?

n Are you effectively controlling inventory and costs?

Advocate Consulting’s Mobile Device Management (MDM) provides a proactive solution that allows you to take control and minimize fi nancial and security risks associated with corporate-owned and individual-owned mobile devices. Our team of experts design and deliver a fully functional MDM plan in less than 30 days, enabling you to respond to business demands in an effi cient and secure manner.

Our best-in-class MDM service includes everything you need to take control of your mobile environment so that you can focus on core business objectives.

“ Our powerful, highly scalable platform has the fl exibility to be deployed on-premise or in the cloud. It is clearly the industry’s most comprehensive solution for the enterprise.“

We offer:

n Centralized management of software distribution and corporate applications

n Policy confi guration and enforcement

n Mobile data security

n Support for corporate and individual liable devices

n Inventory Management

n Device provisioning and support

n Help Desk support

n Content Management

n Device tracking and management

n iOS, Android, Blackberry and Windows support

n International support

Deliver the right solution Identifying the right vendor(s), negotiating the best deal, ordering services and implementing a communications initiative are all time consuming, resource intensive and potentially risky. If you make the wrong decisions or are unable to deliver the right solution, your business is in serious jeopardy.

Advocate Consulting provides you with the knowledge and expertise needed to ensure you receive the best negotiated communications plan(s) with local, regional and global carriers.

Sourcing & Vendor Selection

n Benchmarking / RFQ

n Contract Negotiations

Post-Implementation Support

n Inventory Management

n Trouble Management

Implementation Management

n Project Management

n Service Order Management

n Installation Management

Advocate Consulting’s Expert Provisioning Services

Wireless

WAN

Internet

Local Voice

Long Distance

Conferencing

Stay focused on your core business knowing that our Provisioning team leverages their deep knowledge of technologies, experience and relationships with service providers to drive all communications activity in the most expeditious and cost effective way.

“ Our experts help the enterprise competitively buy and implement the full range of Wireless, WAN, Internet, Local Voice, Long Distance and Conferencing services – from contract negotiations to trouble management and support.”

Wireline Support: Our Customer Support Specialists become your single point of contact for outages, line issues, bandwidth issues and all other issues related to your communications network.

We will interface with your carriers as needed to ensure issues are resolved quickly. Updates on outages are provided to you regularly until the issue is resolved.

Blackberry Enterprise Server (BES)/Messaging Server User Management: This service provides you with BES user administration including user setup, password resets, and account deactivation.

Advocate Consulting Help Desk Featuresn Tier 1 and Tier 2 support

n Confi guration, passcodes and other service requests

n Policy support and enforcement

n International carrier and multi-lingual support

n Billing support

n Dedicated toll free number and email address

n Custom and third party application support

Exceed customer expectations Advocate Consulting’s Help Desk service provides the expertise your organizations requires to respond quickly and effectively to end user issues. Our premium Help Desk support allows you to fully outsource all of your communications management needs so that you can remain focused on the core business activities.

Our team of experienced and knowledgeable support staff acts as the single point of contact and manages a wide range of end-user support issues and trouble management requests for both mobile and wireline services.

Mobile Support: Our technical support staff provides the subject matter expertise required to manage your devices – from activation to troubleshooting connectivity issues with internal email servers.

Our team provides support across all carriers, platforms (iOS, Android, Blackberry, Symbian and Windows) and devices domestically and internationally.

“Clients consistently rate our expert support service 98% or higher in customer satisfaction.”

678.987.5900 • www.advocateconsulting.com© 2012 Advocate Networks, LLC. All rights reserved. Advocate Consulting is a trade name of Advocate Networks. AN-CO-11-12

About us:Advocate Consulting is a leader in accelerating business decisions by transforming enterprise challenges into a strategic

advantage through enabling cloud, mobile, communications, and collaboration technologies. From strategy development to

execution and management, Advocate Consulting drives productivity, effi ciency, and cost containment for a wide range of

enterprise clients around the world.

Visit Advocate Consulting for more information about our offerings

While you’re focusing on the core business, our CLM experts drive results:

n Deliver on average, 25% savings on total communications spend

n Reduce wireless costs by 20% or more

n Save over $20 per employee/month

n Receive best negotiated contract plans with local, regional and global carriers

n Quick response and resolution of issues by exceptional Help Desk