www.rubix.nl

Adaptive Case Management

Mastering the unpredictable

01-05-2023

Adaptive Case Management

01-05-2023

Who?

Jan van Zoggel

http://rubix.nl/jan-van-zoggel

@jvzoggel

01-05-2023

Business Process Management

• Focus on optimizing the process• Process must be

predicatable• based on mass production

principles: the up front investment that you make in perfecting the process, is paid back in a increase in efficiency over many instances of the process

01-05-2023

Business Process Management

• Pre-defined workflow is great, but you need to apply it where appropriate

• Sherlock Holmes did not use a predefined 20-action, 10 angles BPMN compliant workflow to solve his case

RIGID BPM

01-05-2023

Rigid BPM vs Adaptive BPM

Action Action Action data

activity

activity

activity

activity

01-05-2023

Elements of Adaptive Case Management

Case

Data

Content

ActivitesRules

Actors

• Data• Content• Activities

• Processes & Tasks• Rules• Actors (Stakeholders)

01-05-2023

Rigid BPM vs Adaptive BPM

BPM• Pre-defined

PCM• Production Case Management is for situations where the number of workers is

high, and yet the course of action on a given case is not highly predictable

ACM

• Adaptive Case Management can be used for one-off situations for which the process can not be predicted in advance and is useful when the process is unpredictable. Goal: no upfront analyses -> citizen developer

01-05-2023

Adaptive Case Management

Why choose Adaptive Case Management ?• Knowledge Workers• Suggesting instead of Mandating• No more rigid process boundaries• Complements BPMN• Discovery of process paths

01-05-2023

Case Interface

• User Experience (UX)• Default & APIs

01-05-2023

Case Management Model & Notation 1.0

• Object Management Group (omg.org) • standard for Case Modeling

(CMMN)• Version 1.0 published May

2014 • Vendors like IBM, Oracle, SAP,

Kofax, Cordys & Tibco have contributed

01-05-2023

Adaptive Case Management (demo)

Phase Prepare Phase MainInitiate

Prepare B

(1-n)

Start Prepare A1

(0-1)

Prepare A2(1)

Main A(1)

Prepare D

(1)