Cisco Confidential© 2012 Cisco and/or its affiliates. All rights reserved. 1

Accelerate Operational Efficiency in Your Virtualized Data CenterData Center Operations Enhancement Services

August, 2012

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Common Operational Challenges in the Virtualized Data Center

Improve operational performance

Respond to growing demand for IT services

Increase efficiency of tools and streamline processes

Better manage operational expenses

Get the most out of a virtualized data center

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Compute

Are Your Data Center Operations Ready to Support Virtualization?

Infrastructure

Tools and Automation

Process and Governance

Storage Network

Infrastructure

Tools and Automation

Process and Governance

Infrastructure

Tools and Automation

Process and Governance

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Evolve Your Data Center Operations to Support Virtualization

Converged Infrastructure

Infrastructure

Tools and Automation

Process and Governance

• Different operational approach required

• Tools, policy and process changes needed to:

- Accelerate the provisioning and deprovisioning process

- Adjust to the elasticity of virtualized data center services

- Assure SLA commitments

- Deliver services that are no longer tightly coupled to the hardware

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Services Help Enhance Your Data Center Operations

• Plan: Assess and plan IT operational processes and tools to support a virtualized environment

• Build: Design, test, stage, integrate, and implement operations solutions

• Manage: Evaluate and help optimize your data center management tools and processes

PLAN BUILD

MANAGE

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Accelerate Operational Maturity

PLAN

Operations Support Planning

BUILD

Management Product

Design and Implementation

MANAGE

Management Optimization

Management Solution

Architecture

Management Solution

Integration

Operations Support

Build

Operations Audit

Resiliency Analysis

Data Center Operations Enhancement Services

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Data Center Operations Enhancement Design Services

Management Architecture Service

PLAN

Operations Support Planning

Management Solution

Architecture• Identification of your unique operational requirements via

collaborative workshops• Detailed operational support plan including:

-Organization structure diagrams-Roles and responsibilities matrix-Skills matrix -Workflow diagrams

Activities and Deliverables

Establishes an operational plan for supporting the new dynamics of a virtualized data center

How do I organize my people and processes differently to support a virtualized data center?

Challenge Benefit

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Data Center Operations Enhancement Design Services

Management Architecture Service

PLAN

Operations Support Planning

Management Solution

Architecture• Roadmap to future state management architecture• Comparison of current tools and capabilities to those required• Areas of focus may include:

-Event management-Incident management-Configuration management-Billing and chargeback-Automation/orchestration

Activities and Deliverables

Establishes and considers current environment and known requirements to plan how to get to an enhanced architecture

Do my service management tools provide me with the visibility and control I need to efficiently operate a virtualized environment?

Challenge Benefit

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Data Center Operations Enhancement Deployment Services

Management Architecture Service

• Design and implementation of one or more tools into the management architecture according to the roadmap

• Prepare support resources for administration• May include:- High-level and low-level design documents- Test plan documentation and testing- Product staging, deployment, and user acceptance testing- As-built documentation and transfer of information

Activities and Deliverables

Simplification and accelerated deployment of service management tools

How do I deploy my management tools optimally?

Challenge BenefitBUILD

Management Product

Design and Implementation

Management Solution

Integration

Operations Support

Build

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Data Center Operations Enhancement Deployment Services

Management Architecture Service

• Design, test, and implement customized integration among your service management tools- Interoperability Requirements Doc

- HLD and LLD

- Define design and test cases

- Configure/ integrate products in test environment and execute test plan

- Develop implementation plan for rollout into production

- Operations administration training and documentation on as-built

- Support user acceptance testing

Activities and Deliverables

Reduce risk of error and speed operations by increasing levels of automation and interoperability between tools

How can I provide greater interoperability and shared information among management products?

Challenge BenefitBUILD

Management Product

Design and Implementation

Management Solution

Integration

Operations Support

Build

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Data Center Operations Enhancement Deployment Services

Management Architecture Service

Get the most out of features and benefits of virtualized services through efficient use of skills and standardized activities

How do I build and execute new processes to efficiently make use of the virtualized data center infrastructure and tools?

Challenge BenefitBUILD

Management Product

Design and Implementation

Management Solution

Integration

Operations Support

Build

• Implement standard operating procedures and/or runbooks • Focus on process, governance models, and roles and

responsibilities• Covers:

Activities and Deliverables

- Billing and chargeback- IT Service catalog management- Change management- Service asset and configuration

management

- Incident management- Problem management- Knowledge management- Performance management- Capacity management

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Data Center Operations Management Enhancement Services

Management Architecture Service

• Identifies operating risks to data center applications and IT-based service availability

• Gap analysis• In-depth findings and recommendations, operations

transformation roadmap, reports and leading practices • Other activities include:

- Management tool software upgrade support

- Instrumentation audit

- Production of one or more operational runbooks

Activities and Deliverables

Quickly identify and resolve emerging risks, maintain operational efficiency

How can I ensure management tools and processes continue to reflect evolving needs of the business and the services the data center provides?

Challenge BenefitMANAGE

Management Optimization

Operations Audit

Resiliency Analysis

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Data Center Operations Management Enhancement Services

Management Architecture Service

• Identifies operating risks to data center applications and IT-based service availability

• Gap analysis• In-depth findings and recommendations• Operations transformation roadmap• Reports and leading practices

Activities and Deliverables

Mitigate operational-based risk to IT services that the Data Center provides

How do I establish if my current operations processes are right for the virtualized DC environment?

Challenge BenefitMANAGE

Management Optimization

Operations Audit

Resiliency Analysis

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Data Center Operations Management Enhancement Services

Management Architecture Service

• Analysis of main components of the holistic data center infrastructure

• In-depth and summary presentations• Recommendations, reports and roadmap for improvement

Activities and Deliverables

Improve data center resiliency and identify possible risks

How do I establish the current level of resiliency in my data center?

Challenge BenefitMANAGE

Management Optimization

Operations Audit

Resiliency Analysis

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Benefits

BenefitsGet the Most Out of Your Investment in a Virtualized Data Center Architecture

• Accelerate operational maturity

• Increase operational efficiency

• Improve the processes and tools used in operating a virtualized data center

• Reduce operational costs

• Mitigate risk

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Realize the Full Value of Your IT and Communications Investments Faster

Innovative Solutions

Proven architectural approach that aligns your technology investments with your business objectives

Smart Services

Better visibility, information, and understanding to fuel performance, efficiency, and innovation

Unmatched Expertise

Access to more than 25 years’ networking innovation and leadership practices, methodologies, and tools

Collaborative Approach

Delivers customized services and holistic solutions to meet your needs through the combined expertise of Cisco and our global partner ecosystem

Why Cisco Services?

Thank you.