1. OCASI PD Conference 2012 Aimee Holmes and Andrew Reddin

2. This work is the intellectual property of the authors. Permission wasgranted to use any pictures contained herein. This material may beshared for non-commercial, educational purposes, provided thatattribution to Aimee Holmes and Andrew Reddin, 2012 appears onthe reproduced materials. To disseminate otherwise requires writtenpermission from the authors.OCASI PD Conference 2012 - A. Holmes & A. Reddin 3. To examine how to increaseknowledge and improve referralsbetween settlement andemployment service providers toaddress the holistic needs ofclients.OCASI PD Conference 2012 - A. Holmes & A. Reddin 4. To better understand the challenges andsystemic issues that impact coordinationbetween sectors.To leave with an action plan for your agencyto improve information-sharing and referralsin the immediate and medium-term future.OCASI PD Conference 2012 - A. Holmes & A. Reddin 5. Client experience Staff experience Organizational standards Funder expectations Applicable across other sectorsOCASI PD Conference 2012 - A. Holmes & A. Reddin 6. 1. Challenges2. Case studies3. Strategies and best practices4. Action planOCASI PD Conference 2012 - A. Holmes & A. Reddin 7. Project managed by OCASI in 2010-2011 Project funded by Ontario Ministry of Citizenshipand Immigration 2-day training for settlement workers 500+ workers trained across Ontario Self-directed online training currently available OCASI PD Conference 2012 - A. Holmes & A. Reddin 8. OCASI PD Conference 2012 - A. Holmes & A. Reddin 9. Online survey Interviews Focus groups Literature review OCASI PD Conference 2012 - A. Holmes & A. Reddin 10. Participation in survey: 214 settlement workers 111 employment workers Majority of respondents from GTA and southwestern OntarioOCASI PD Conference 2012 - A. Holmes & A. Reddin 11. Three Key Gaps: Information Employment Needs Assessment Referral & CoordinationOCASI PD Conference 2012 - A. Holmes & A. Reddin 12. SETTLEMENT WORKERSEMPLOYMENT WORKERS Knowledge of Knowledge of 16 21 services servicesStaying current 50Staying current56 AppropriateAppropriate25 17 optionsoptionsEligibility/ Eligibility/ 61 25Usefulness Usefulness 0 2040 60800 20 40 60 % of respondents who identified % of respondents who identified these issues as challengesthese issues as challenges OCASI PD Conference 2012 - A. Holmes & A. Reddin 13. Providing referrals particularly difficult for specific groups: Francophone newcomers Refugees People with low literacy skills Internationally-trained professionalsOCASI PD Conference 2012 - A. Holmes & A. Reddin 14. Lack of assessment tools Lack of consistency in how assessments are conducted within and between agenciesOCASI PD Conference 2012 - A. Holmes & A. Reddin 15. SETTLEMENT WORKERSEMPLOYMENT WORKERSUnstructured Unstructured79 69conversation conversationStructured Structured 24 60 interviewinterviewQuestionnaire 10Questionnaire46 Other 16Other 230 50100 0 204060 80 % of respondents who use this% of respondents who use this method method OCASI PD Conference 2012 - A. Holmes & A. Reddin 16. SETTLEMENT WORKERS EMPLOYMENT WORKERSDeveloped byDeveloped by12 32 funderfunderAdopted fromAdopted from8 11other agencyother agencyDeveloped in- Developed in-79 67 house house0 50100 0 20 40 6080 % of tools developed from each% of tools developed from each sourcesource OCASI PD Conference 2012 - A. Holmes & A. Reddin 17. Referrals not made Poor client feedback Lack of suitable referral options Boundaries of role if no suitablereferral, some settlement workers are doingemployment counselling, jobdevelopment, etc. Referral process/experience is inefficient forclientOCASI PD Conference 2012 - A. Holmes & A. Reddin 18. SETTLEMENT WORKERS EMPLOYMENT WORKERS Formal meetings 34Formal meetings 35 Newsletters44 Newsletters40Informal networks56Informal networks65Internal meetings58 Internal meetings 51 PD/workshops59 PD/workshops 530 20 40 60 800 20 40 60 80 % of respondents who use this % of respondents who use this methodmethodOCASI PD Conference 2012 - A. Holmes & A. Reddin 19. Information-Sharing Activities: 1 staff member responsible to periodicallyscan local resources and bring informationback to all Brown-bag / Lunch & Learn series Mailing lists, newsletters, discussion boards Service provider fair Inter-agency referral committee Employment networking group Twitter OCASI PD Conference 2012 - A. Holmes & A. Reddin 20. @nychonlineOCASI PD Conference 2012 - A. Holmes & A. Reddin 21. #CdnImm EventOCASI PD Conference 2012 - A. Holmes & A. Reddin 22. Online databases: 211Ontario.ca Employment Ontario Search Settlement.Org Services Near Me Settlement AtWork Wiki LIP websites Municipal portals OCASI PD Conference 2012 - A. Holmes & A. Reddin 23. Settlement AtWork Wiki OCASI PD Conference 2012 - A. Holmes & A. Reddin 24. LIP Services DatabaseOCASI PD Conference 2012 - A. Holmes & A. Reddin 25. Municipal PortalOCASI PD Conference 2012 - A. Holmes & A. Reddin 26. Common assessment approach Templates available on Settlement AtWork wiki: Basic Employment Needs Assessment I&R Intake Form OCASI PD Conference 2012 - A. Holmes & A. Reddin 27. Co-location Formalized referral agreements Warm referrals Managing clients expectations Follow upOCASI PD Conference 2012 - A. Holmes & A. Reddin 28. Coordination can be: Within a specific service sector (Example: among agencies providing employment services) Between two or more service sectors(Example: between addiction services and housing services) Around a particular service program(Example: around an after-school program) Around a particular social issue(Example: around poverty) Around services for a specific client group(Example: around services and programs for youth) Among organizational functions (Example: around client referral, service delivery, marketing, etc.)Source: Toronto South LIP, 2012OCASI PD Conference 2012 - A. Holmes & A. Reddin 29. Education Settlement Workers in Schools (SWIS) Library Settlement Partnership Housing Fred Victor Centre Mental health Hong Fook Mental Health Association Accessibility Ethno-Racial Peoples with Disabilities Coalition of Ontario LGBTQ-positive services The 519 Church Street Community Centre Positive Spaces Initiative OCASI PD Conference 2012 - A. Holmes & A. Reddin 30. What are 2-3 concrete steps that you and your front-lineteam can take to improve coordination of settlement andemployment services for your clients in the next 3months? In the next year? What are 2-3 strategic directions that you wouldrecommend that your agency take to bridge settlementand employment services in the next 6 months? In thenext 1-2 years? What are 2-3 changes in the sector that you would like seehappen in the design and delivery of settlement andemployment services? How might you and your agencyadvocate for and support these changes? OCASI PD Conference 2012 - A. Holmes & A. Reddin