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Finally! We achieve business efficiency, better agility, faster development, better results with ServiceNow.
Presented by:
Date:
Lucas De Lamper
Dec 10 2014
Symfoni by the numbers
5 YEARS
#480
#12 #15
+90 CERTIFIED SERVICENOW
CONSULTANTS
5 YEAR ServiceNow Partnership
INCLUDING Certified support center Certified education center
100+ TECHNOLOGY
integrations
10 LOCATIONS 180 EMPLOYEES
BEST PERFORMING
PARTNER IN EMEA 2013
250+ ServiceNow projects 700+ Clients 500+ ITIL Certifications
Portfolio of Competitive Products and Services
Optimize Business Process Functionality
Business Service Continuity and Availability
Agile Responses to Changing Environment
Business IT Alignment
Agility
Efficiency
Availability
CMDB
SM AM
EM
CM PM
RD
Automation
ServiceNow – Service Automa0on Pla4orm
Single Architecture Shared Resources Single Data Model Custom App Dev
SERVICE AUTOMATION PLATFORM
Service Providers Departments
OPERATIONS MANAGEMENT
Cloud Mgmt Orchestration Discovery Config Auto Event Svc Map
APPLICATION DEVELOPMENT
‘Citizen’ Creators
Professional Creators
SDLC App Creator Service Creator
APPLICATION MANAGEMENT
Field Svc HR
SERVICE MANAGEMENT Asset Change Catalog CMDB Incident Problem Release Pass Reset Facilities
BUSINESS MANAGEMENT Analytics Governanc
e Cost Project Vendor Demand Resource
Enterprise Service Model
Service Experience
Service Analytics
Service Delivery
Service Assurance
Service Taxonomy
CONSUMER PROVIDER
Internal Providers
Legal Finance Human Resources
Information Technology Customer
Support Marketing Facilities
Enterprise Service Management
Why ServiceNow helps to deliver better business outcomes
Wide range of applications
Single system of record
One workflow engine
SaaS decreases operational cost
Beyond the scope of IT
