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Aspect India celebrates and wishes you a very happy Independence Day. Aspect is a global leader with over 4 decades of experience and a workforce of over 2000 professionals relentlessly working towards building strong customer relationships globally. With 67 years of freedom, we give you 67 reasons why you should engage with Aspect. Learn more about the Aspect India here: http://www.aspect.com/in/ You can connect with Aspect India by clicking on the following links: 1. Facebook: https://www.facebook.com/AspectIndia 2. LinkedIn: http://bit.ly/linkedinaspectindia 3. Twitter: https://twitter.com/AspectIndia
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PRESENCE1. A global leader with over 4 decades of experience2. A team of around 2000 professional relentlessly working towards building stronger customer relationships3. Over 3000 clients in 50 countries4. Over 130 partners across the globe
LEGACY5. First intelligent ACD6. First Dialer7. First WFM8. First Unified Architecture9. First to give Interoperability guarantee10. Over 800 patents done or pending 11. Introduced Unified Applications for the Contact Center12. Introduced Social Cloud Touch Multi Channel13. Created a strategic alliance with Microsoft in 2008
UNDERSTANDS CUSTOMER NEEDS14. We put Contact Center at the center of Customer Experience15. One provider of 3 essentials - Interaction Management, Workforce Management & Back Office Optimization16. One elegant platform connecting conversations across multiple channels17. Flexible, forward-focused design that helps you grow customer value18. Aspect Software User Group Association (ASUGA) is a free organization dedicated to enhancing the user
experience through the exchange of information between members19. Understood the Relationship Revolution and conceptualized apt solutions20. Pioneer in creating an Omni Channel conversation environment21. Aspect gets you in middle of customer conversation
EXPERTISE22. Daily supporting over 1.5 million agent seats23. Daily managing 125 million customer interactions24. Have 2/3 of global Fortune 100 companies as clients
ACCOLADES25. Received CIO Choice Award in India in 2014 for Contact Center Solutions26. #1 by Pelorus in global market share for WFM since 200627. #1 in the EMEA Dialer market by Frost and Sullivan (2012)28. #1 in the APAC Dialer market by Frost and Sullivan (2013)29. #1 in the APAC Dialer market by Frost and Sullivan (2012)30. Named Asia Pacific Outbound Systems Vendor of the Year 2012 by Frost & Sullivan31. Rated a "Visionary" in the Gartner Magic Quadrant for Contact Center Infrastructure (2013)32. Rated "Positive" in the Gartner Market Scope for IVR Systems and Enterprise Voice Portals (2013)33. 3 in the global Contact Center Workforce Optimization market by DMG (2013)34. Rated a "Leader" in the Gartner Magic Quadrant for Contact Center Infrastructure (2012)35. Voxeo rated "Strong Positive" in the Gartner Market Scope for IVR Systems and Enterprise Voice Portals
(2012)36. Rated a "Challenger" in the Gartner Magic Quadrant for Contact Center Workforce Optimization (2012)37. #3 in the Global Contact Center Workforce Optimization market by DMG (2012)38. Top scorer in Customer Satisfaction in DMG Consulting's Contact Center Report39. Aspect Unified IP 7.1 Software Receives Product of the Year Award from TMC's Customer Magazine40. Aspect WFO won the Editors' Choice Award of China InfoWorld41. Named by CRM Magazine as Leader in WFO suite each year since 200842. Global leader in WFM with 26.7% market share43. Certified in 13 Microsoft Gold and Silver competencies44. Recognized by Gartner as a leader in contact center infrastructure market since 200145. Earned Performance Verified certification from Miercom for Contact Center architecture in 201146. Aspect WFM Mobile Received 2014 Product of the Year Award from TMC Magazine
WE SERVE47. 4 of the top 5 commercial banks48. 6 of the top 10 general merchandisers49. 8 of the top 10 health care providers: Insurance and Managed Care50. 4 of the top 5 telecom providers51. 4 out of top 5 food and drug stores52. 5 of the top 5 airlines53. 3 of the top 3 computer software companies
OUR SOLUTIONS HELP OUR CLIENTS54. Improve productivity55. Reduce abandoned call rates56. Increase annual cost savings significantly57. Realize ROI in the collections contact center within one year58. Get 360-degree view of all customer interactions59. Get 24/7 access to real-time sales and opportunity information60. Receive automated reporting61. Achieve greater collaboration and transparency62. Attain increased ROI from user adoption and training strategies63. Reduce staffing and operations costs, Increase answering rate, Reduced average handle time, Decrease in
time spent on administrative tasks64. Improve agent occupancy65. Improved service levels by ~20-30%66. Increased dials per hour up to 75%67. More efficient workforce planning
67YEARS OF FREEDOM,WITH
REASONS WHY YOU SHOULD ENGAGE WITH ASPECTWE GIVE YOU
0124-4897062Reach us at: [email protected]@
