Upload
ivr-technology-group
View
450
Download
0
Embed Size (px)
Citation preview
CUSTOMER SURVEY
STRATEGY TIPS
5
OFFER MULTIPLE DELIVERY OPTIONS
MOST COMPANIES AVERAGERESPONSE RATES OF 5-10%
USING TRADITIONAL DELIVERYMETHODS. TO INCREASE
THESE ODDS, YOU NEED TOCATER TO YOUR CUSTOMERS.
ON YOUR WEBSITE
OVER THE PHONE
IN AN EMAIL
BY TEXT MESSAGE
CUSTOMERS CAN TAKE SURVEYS:
KEEP SURVEYSSIMPLE & CLEAR
THE EASIER A CUSTOMER SURVEY IS
TO COMPLETE
THE MORE LIKELY CUSTOMERS WILL
COMPLETE IT. SHOULD A CUSTOMER
NEED TO EXPLAIN MORE
THEY WILL MOST LIKELY DO THAT ON
THEIR OWN.
TAKE ADVANTAGE
OF NEGATIVE RESPONSES
IF A CUSTOMER LEAVES NEGATIVE
FEEDBACK
THEY LIKELY WANT YOUR COMPANY
TO IMPROVE
...
LOOK FOR TRENDS
THEN FIX THE PROBLEM.
LISTEN AND RESPOND
YOUR CUSTOMERS ARE
TAKING THE TIME TO FILL OUT
A SURVEY
LET THEM KNOW YOU’RE
LISTENING. THANK THE
CUSTOMER FOR TAKING THE
TIME TO PROVIDE INPUT. ASK
THEM HOW THEY WOULD LIKE
TO BE CONTACTED. THE
CUSTOMER WILL KNOW YOU
ARE LISTENING. THEY WILL
KNOW THEY’RE MAKING AN
IMPACT.
RESPOND RIGHT AWAY
FOLLOW THROUGH AND
CONTACT YOUR
CUSTOMERS WHEN THERE
IS A PROBLEM. BE SURE TO
DO SO RIGHT AWAY.
LEARN MORE ABOUT
IVR SURVEYS
CLICK HERE