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The top documents tagged [online chat reference]
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Academic Libraries and Virtual Reference User Preferences & Usability of Reference Services July 12, 2011 Rebecca Croxton, MLIS Anthony S. Chow, Ph.D
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An Investigation of Digital Reference Interviews: A Dialogue Act Approach Bei Yu, Assistant Professor Keisuke Inoue, PhD Candidate
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Library terminology
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Academic Libraries and Virtual Reference
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