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The top documents tagged [dimensions of service]
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Chapter 12 Managing customer-contact employees Understand the importance of customer-contact employees in creating satisfactory or memorable customer
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6-1 FM : Anis Gunawan,MM
[email protected]
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ISM 270 Service Engineering and Management Lecture 4: Service Quality
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"Happy customers will drive your business. You must care for them, nurture them, and do whatever it takes to earn their undying loyalty. We all know that
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SeyedHosseinSiadatMFSKSM2008
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FM : Anis Gunawan,MM
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Customer Perceptions of Quality and Customer Satisfaction 4-1
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Chapter 12
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SERVQUAL in Restaurant Industry.pdf
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Impact of Perceived Service Quality on Customer Loyalty Intentions in Retail Outlets
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