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The top documents tagged [contact resolution fcr]
Business
Vertex | Contact Plus Webinar
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Business
Call center project - draft only
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Technology
ITSM Academy Webinar Process Integration, Metrics and Setting Expectations
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Author: Thomas Strapko. The Marketplace is a conversation, companies can either join the conversation or go crazy trying to shout their message at it
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Technology
Knowledge Management for Real
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Business
5 Essential Ingredients for First Contact Resolution eBook
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Documents
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Knowledge Optimization Eric Gilje Solutions Consultant Oracle Oracle Confidential
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“Transitioning to a Knowledge-Powered Service Desk” Paul M. Dooley Principal – Optimal Connections, LLC
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CMI Customer Management Insights - Maggio
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