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The top documents tagged [baldrige quality award]
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12–1. 12–2 Chapter Twelve Copyright © 2014 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin
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Service quality Unit 11 & Chapter 6. Ever wonder what 99.9% meant? Is a goal of 99.9% good enough? 1 hour of unsafe drinking water every month 2 unsafe
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Malcolm Baldrige National Quality Award (MBNQA)
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