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Communication Skills f o r C o a c h e s a n d B e n c h M a n a g e r s
Coach PandaRollerCon 2012
Photo credit: LeVar Hurtin’
Agenda• STAR communication method
• Feedback 101
• Practice session
RollerCon 2012 | coachpanda.com Communication Skills
Photo credit: Nocklebeast
STAR method• Situation
• Tactic
• Approach
• Result
RollerCon 2012 | coachpanda.com Communication Skills
Photo credit: Nocklebeast
RollerCon 2012 | coachpanda.com Communication Skills
Situation
Photo credit: Nocklebeast
RollerCon 2012 | coachpanda.com Communication Skills
Tactic
Photo credit: D.E.signs
RollerCon 2012 | coachpanda.com Communication Skills
Approach
Photo credit: Nocklebeast
RollerCon 2012 | coachpanda.com Communication Skills
Results
Photo credit: Nocklebeast
Feedback 101• Giving feedback
• Receiving feedback
RollerCon 2012 | coachpanda.com Communication Skills
Photo credit: Nocklebeast
RollerCon 2012 | coachpanda.com Communication Skills
Photo credit: Nocklebeast
Giving Feedback
• Make it timely• No blaming or accusations• Don’t open with negations • Be selfless• Think of the larger picture• Make it a conversation• Be direct
RollerCon 2012 | coachpanda.com Communication Skills
Photo credit: Nocklebeast
Receiving Feedback
• Think of your body language• Turn it into a SMART goal• Don’t blame or deflect • Follow up with the person• Wear your thick skin• Ask questions
Practice Session
RollerCon 2012 | coachpanda.com Communication Skills
Photo credit: Nocklebeast
Break into small groups
At the end of practice when rosters are announced a skater approaches you and says:
“this is garbage, why didn’t I make the roster?”
On the bench during a scrimmage one skater says to another:
“your offense is terrible, I don’t want you in my pack when I’m jamming”
A skater approaches you after a bout and says:“why is my play time being limited? What can I do to get more play time?”
Thank youFor attending.Contact
• coachpanda.com
Other RollerCon Seminars
• TH 4pm, Room 115: Crisis Management Skills on the Bench
• FRI 5pm, Room 115: RESPECT: Gain & Maintain It
•
RollerCon 2012 | coachpanda.com Communication Skills
Photo credit: Nocklebeast