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V O L U N T E E R M A N A G E M E N T S U C C E S S M E D I C A L V O L U N T E E R A C T I O N C E N T E R
INTRODUCTIONS
Michael Wilson CEO & Founder Small World Labs 512.474.6400 x11 [email protected] @wilsonmichael @SmallWorldLabs
Kelly Roenker Assistant Manager, International Programs Operation Smile 757-321-3236 [email protected] @OperationSmile
OPERATION SMILE MISSION
“Operation Smile mobilizes a world of
generous hearts to heal children's
smiles and transform lives across the
globe.
”
OPERATION SMILE MISSION
OPERATION SMILE MISSION
OPERATION SMILE MISSION
VOLUNTEER PROGRAMS
• Medical Volunteers
• Student Youth Programs
• Community Volunteers
VOLUNTEER PROGRAMS
• Medical Volunteers
• Student Youth Programs
• Community Volunteers
MVAC: MEDICAL VOLUNTEER ACTION
CENTER
MEDICAL VOLUNTEER ACTION CENTER
MVAC: VISUAL EMBED WITH WEBSITE
REGISTRATION
WELCOME WALKTHROUGH
Step 1 >>
WELCOME WALKTHROUGH
Step 1 >>
WELCOME WALKTHROUGH
Step 1 >>
WELCOME WALKTHROUGH
Step 2 >> Step 1 >>
WELCOME WALKTHROUGH
17
Step 2 >> Step 3 >> Step 1 >>
SINGLE SIGN ON
18
Luminate Online
Single Sign On
MY VOLUNTEER AREA
MY VOLUNTEER AREA
MY VOLUNTEER AREA
MY CREDENTIALS
MYVOLUNTEER AREA
MYVOLUNTEER AREA
MYVOLUNTEER AREA
MYVOLUNTEER AREA
MYVOLUNTEER AREA
CREDENTIALING: RESOURCES
CREDENTIALING: DISCUSSIONS
CREDENTIALING: ADMINISTRATION
CREDENTIALING: ADMINISTRATION
Experience & References Medical Specialty Travel Documents
CREDENTIALING: ADMINISTRATION
CREDENTIALING: ADMINISTRATION
Status of All Credentials
Staff/Admin-Only Private Notes
Private Profile Information
CREDENTIALING: ADMINISTRATION
THE VOLUNTEER HAS BEEN
CREDENTIALED!
PERSONALIZATION
Personalization
PERSONALIZATION
Personalization
Luminate Online
NOW YOU ARE CREDENTIALED!
MEDICAL MISSIONS
MEDICAL MISSIONS
MEDICAL MISSION GROUPS
MEDICAL MISSION GROUPS
MEDICAL MISSION GROUPS
MEDICAL MISSION GROUPS
MEDICAL MISSION GROUPS
MEDICAL MISSION GROUPS
MEDICAL MISSION GROUPS
VOLUNTEER EVALUATIONS
RESOURCES
DISCUSSION FORUMS
GROUPS
NEWS & UPDATES
VOLUNTEER RESULTS
OUR MISSION
“Operation Smile mobilizes a world of
generous hearts to heal children's
smiles and transform lives across the
globe.
”
CHANGE FOREVER
MVAC RESULTS – PAST 12 MONTHS
• 4,000+ volunteer medical professionals
registered on MVAC
• 120+ medical missions
• 66,000+ member actions
INTEGRATED EXPERIENCE
LUMINATE ONLINE & SMALL WORLD LABS
1. SINGLE SIGN ON
58
Luminate Online
Single Sign On
2. BI-DIRECTIONAL PROFILES DATA SYNC
Small World Labs Admin Panel
2. BI-DIRECTIONAL PROFILES DATA SYNC
Small World Labs Admin Panel
2. BI-DIRECTIONAL PROFILES DATA SYNC
Small World Labs Admin Panel
2. BI-DIRECTIONAL PROFILES DATA SYNC
Small World Labs Admin Panel
Luminate Online
HOW DOES THIS HELP?
Fresh Constituent
Data
More Constituent
Data
Better Results
• Fundraising
• Advocacy
• Marketing
• Direct Mail
• Outreach
• Mission
64
Community Activity Stream
>175 Community Actions
3. INTEGRATED COMMUNITY ACTIONS
65
Community Activity Stream
>175 Community Actions
3. INTEGRATED COMMUNITY ACTIONS
66
Luminate Online
Data Stream
Community Activity Stream Constituent Interactions
>175 Community Actions
3. INTEGRATED COMMUNITY ACTIONS
HOW DOES THIS HELP?
Better Insights
More Constituent
Data
Better Results
• Fundraising
• Advocacy
• Marketing
• Direct Mail
• Outreach
• Mission
4. INTEGRATED PERSONALIZATION
4. INTEGRATED PERSONALIZATION
4. INTEGRATED PERSONALIZATION
4. INTEGRATED PERSONALIZATION
HOW DOES THIS HELP?
Better Results
• Greater Engagement
• Recognized Engagement
• Improved User Experience
Small World Labs Admin Panel
Regions, Countries, Local Affiliates
5. AUTO-MEMBERSHIP IN
COLLABORATION GROUPS
HOW DOES THIS HELP?
Better Results
• Finding is ½ the Battle
• Distributed Support
• Valuable Connections
SMALL WORLD LABS
COMMUNITY
PLATFORM: SOCIAL HUB
• Central Hub
• On Your Website
• Deeper Engagement
• Profiles & Member
Connections
• SEO Impact
Social Hub on Website
• Social Discussions
• 3rd Party Directory
• Cross Content
Search
• Reviews
• Member Blogs
PLATFORM: DISCUSSIONS & KNOWLEDGE
SHARING
• Videos
• Photos
• Files
PLATFORM: USER CONTRIBUTED CONTENT
PLATFORM: COLLABORATION & ORGANIZING
• Collaboration
Groups
• Group Management
& Messages
• Document
Collaboration
• Group Event
Organizing
PLATFORM: BUSINESS OPERATIONS
• Applications
• Approvals
• Automated
Workflow
Add Program Leader As Contact
Send Message
Add to Collaboration Group
Change Luminate Group
Add Badge
Notify Program Leader Via Email
PLATFORM: ON THE GO ACCESS
• Mobile Optimization
• Automated Alerts &
Notifications
• Foreign Language
• Multi-Language
TYPES OF COMMUNITIES
Donor Community
Volunteer Community Mission Support
Embedded/Micro-Site Member Community
Event Community
UP THE ENGAGEMENT PYRAMID
Leading
Owning
Contributing
Endorsing
Following
Observing
84
AMERICAN HEART ASSOCIATION
Needs
• Increase annual retention rate of mid to top level donors (over $5K)
Solution: Cor Vitae Donor Portal
• Concierge level online community to get top donors whatever they need
• Provide interactive access to information about how AHA is using your funds to make a difference
Results
• 49% increase in top-donor retention rate
85
AMERICAN HEART ASSOCIATION
Needs
• Increase the value of paid AHA membership, attract new members, retain existing members
Solution: Professional Online Network
• Online community for cardiologists, research scientists, EMTs, nurses and others
• Collaboration groups for existing scientific councils & committees
• Interactive knowledge sharing options
Results
• 70% increase in membership upgrades
• 50% increase in attendance at paid events
• 10% increase in paid member retention
86
CARINGBRIDGE
Needs
• Train and empower top Advocates to spread the word about CaringBridge
Solution: The Amplifier Hub
• Education and collaboration community
• Create video training tutorials personalized to participant’s level and completion
• Track volunteer actions & hours
• Encourage movement up engagement ladder through badge system
Results
• 228% increase in monthly volunteer hours
• 115% social sharing rate
87
AMERICAN CANCER SOCIETY
Needs
• Shrink performance gap between top and lagging events, increasing donations
Solution: Relay Nation
• Facilitate collaboration and sharing of best practices and ideas between event leaders
• Provide event participants with greater engagement options
• Increase retention rate of event leaders and participants
Results
• Launched Spring 2013
• 30,000+ member interactions per month
QUESTIONS
Michael Wilson CEO & Founder Small World Labs 512.474.6400 x11 [email protected] @wilsonmichael @SmallWorldLabs
Kelly Roenker Assistant Manager, International Programs Operation Smile 757-321-3236 [email protected] @OperationSmile
