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WELCOME TO SRI SRI RADHA GOPINATH MANDIR WELCOME TO SRI SRI RADHA GOPINATH MANDIR

Vedic Hospitality and Guest Reception

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Page 1: Vedic Hospitality and Guest Reception

WELCOME TO SRI SRI RADHA GOPINATH WELCOME TO SRI SRI RADHA GOPINATH MANDIRMANDIR

Page 2: Vedic Hospitality and Guest Reception

VEDIC HOSPITALITY VEDIC HOSPITALITY AND AND

GUEST RECEPTIONGUEST RECEPTION

Page 3: Vedic Hospitality and Guest Reception

VEDIC HOSPITALITY AND VEDIC HOSPITALITY AND GUEST RECEPTIONGUEST RECEPTION

VISION AND INSPIRATIONVISION AND INSPIRATION DIFFERENT AREAS OF SERVICEDIFFERENT AREAS OF SERVICE GUEST RECEPTION GUEST RECEPTION

DEPARTMENTDEPARTMENT DEVELOPMENTDEVELOPMENT PRESENT STATUSPRESENT STATUS FUTURE PLANSFUTURE PLANS AVAILABLE SERVICESAVAILABLE SERVICES

Page 4: Vedic Hospitality and Guest Reception

VISION AND VISION AND INSPIRATIONINSPIRATION

SRILA PRABHUPADASRILA PRABHUPADA HIS HOLINESS RADHANATH HIS HOLINESS RADHANATH

MAHARAJMAHARAJ VAISHNAVASVAISHNAVAS

Page 5: Vedic Hospitality and Guest Reception

INSTRUCTIONS THROUGH LETTERSINSTRUCTIONS THROUGH LETTERSBY HIS HOLINESS RADHANATH MAHARAJBY HIS HOLINESS RADHANATH MAHARAJ

“For many years I dreamt of having a first class Guest Reception Department. You are so kindly fulfilling that dream. Each and every congregational devotee, guest and temple devotee should be lovingly greeted with sweet words, folded palms, literature, caranamrita and prasadam. Make them feel that they have finally arrived in their eternal home at the lotus feet of Krishna. Your goal should be to treat people so nicely that they will come back again and again. To those who wish to hear, offer them a sitting place, and graciously discuss Hari-Katha. To those who wish only Darshan, graciously encourage them to receive causeless mercy of the Lord. When possible, take names and offer them to our database. Offer services to those who are sincere according to their spiritual needs. The overall spirit of our temple should be established by this wonderful service.” (Letter dated 15th May, 1999)

Page 6: Vedic Hospitality and Guest Reception

DIFFERENT AREAS OF SERVICEDIFFERENT AREAS OF SERVICE Temple HallTemple Hall Reception RoomReception Room Govinda’s Govinda’s

RestaurantRestaurant Matchless Gift Matchless Gift

ShopShop Visiting GuestsVisiting Guests Foreign TouristsForeign Tourists

SecuritySecurity Shoe-serviceShoe-service Telephone Telephone

OperatorsOperators Prasadam Prasadam

DistributionDistribution CleanlinessCleanliness Book Distribution Book Distribution

TableTable

Page 7: Vedic Hospitality and Guest Reception

GUEST RECEPTION GUEST RECEPTION DEPARTMENTDEPARTMENT

Simple LeafletSimple Leaflet Few DevoteesFew Devotees PrasadamPrasadam

Page 8: Vedic Hospitality and Guest Reception

DEVELOPMENTDEVELOPMENT 4 – Color Brochure4 – Color Brochure Gift for NewcomersGift for Newcomers MahaprasadamMahaprasadam Involvement of Congregational Involvement of Congregational

Devotees Devotees (Both Prabhujis and Matajis)(Both Prabhujis and Matajis)

Prasadam Quality ControlPrasadam Quality Control Spiritual FAQs (Spiritual FAQs (www.harekrsna.in)) BACE Classes TrainingBACE Classes Training

Page 9: Vedic Hospitality and Guest Reception

PRESENT STATUSPRESENT STATUS Guest Reception TeamGuest Reception Team Follow UpFollow Up Database ManagementDatabase Management InventoryInventory Prasadam ManagementPrasadam Management ManualManual

Page 10: Vedic Hospitality and Guest Reception

PREACHING BROCHURES

Page 11: Vedic Hospitality and Guest Reception

TEMPLE TIMING CARDS

Page 12: Vedic Hospitality and Guest Reception

DOUGH MAKING MACHINE

Page 13: Vedic Hospitality and Guest Reception

FUTURE PLANSFUTURE PLANS Involvement of More DevoteesInvolvement of More Devotees Phone – Calls Follow UpPhone – Calls Follow Up E – Mails CommunicationE – Mails Communication Training ModulesTraining Modules Guest BookGuest Book WebsiteWebsite SMS CommunicationSMS Communication

Page 14: Vedic Hospitality and Guest Reception

AVAILABLE SERVICESAVAILABLE SERVICES Service Co-ordinatorService Co-ordinator Team Communication ManagerTeam Communication Manager E-mails Communication ManagerE-mails Communication Manager Phone-calls Co-ordinator Phone-calls Co-ordinator Phone-calls PreachersPhone-calls Preachers Information Resource ManagerInformation Resource Manager Video PreachingVideo Preaching Website Related ServicesWebsite Related Services Charanamrita ServiceCharanamrita Service Temple Tour GuidesTemple Tour Guides Events ManagerEvents Manager

Page 15: Vedic Hospitality and Guest Reception

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