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What 500+ Clients Have Taught Us (Presented to the Ames IT Collaborative on 2/13/14) Peter J. Hanson, CTO

Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

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Page 1: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

What 500+ Clients Have Taught Us

(Presented to the Ames IT Collaborative on 2/13/14)

Peter J. Hanson, CTO

Page 2: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Plan

Page 3: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

We Build Software

Est. 1995

Virtual

Growing

Our engineers trying to design

/About Us

Page 4: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Clients (some)

Page 5: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Tech (some)

Page 6: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Tech (some)

Page 7: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Teachings/KnowThyCustomer

Page 8: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Teachings/KnowThyCustomerKn

owTh

yCu

stom

er

Page 9: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Teachings/Process

Page 10: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

Source: www.cprime.com

/Teachings/Process

Page 11: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Teachings/Pictures

Page 12: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Teachings/Pictures

Page 13: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Teachings/Pictures

Page 14: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Teachings/Pictures

Page 15: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Teachings/Pictures

Page 16: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

type “programmer” in google image search

/Teachings/[forthcoming]

Page 17: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Teachings/[forthcoming]

type “programming” in google image search

Page 18: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

It’s not:- An “Army of One”- The code

It is: - A collaborative effort- Software that helps people

/Teachings/[forthcoming]

Page 19: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Teachings/communication

type “communication” in google image search

Page 20: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

Sources: www.nextiva.comwww.guerrillaonline.comwww.atlassian.comwww.thevarguy.com

/Teachings/communication

Page 21: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Teachings/communication

Source: www.ecommercesystems.com

Page 22: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

Source: www.dawnofthenewage.com

/Teachings/communication

Page 23: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Teachings/communication

Page 24: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Teachings/Iron Triangle

Page 25: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Teachings/Iron Triangle

Page 26: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Teachings/Iron Triangle

Page 27: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Teachings/Agreements

Page 28: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

/Teachings/Decision Strategy

Page 29: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

• FocusCustomer Happiness

• HowKnow Thy CustomerAdapt to EverythingCommunicateHave Perspective

/Teachings/Distilled

Page 30: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

What didn’t make the list, which you thought would be on there? Please think of 3+ things.

AND/OR…

What would be on your list? Please think of 3+ things.

Please take 120 seconds to make your list.

/Questions

Page 31: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

A million thanks if you’d email, anonymously or not as you wish, your thoughts to me. ([email protected])

What I will do with them:Learn something.Compile the list. Email it out to the Ames IT Collaborative list (and

you if you haven’t joined the Meetup group…yet)

/Action

Page 32: Up and Running Software, Inc. - What 500 Clients Taught Me - Peter Hanson - Ames IT Collaborative Presentation

Questions Comments

STONES?

/Logout