98%AGREE TOTAL SYNERGY IS

FRIENDLY AND APPROACHABLE

98%AGREE TOTAL SYNERGY IS A

COMPANY THEY TRUST

94%ARE SATISFIED WITH

TOTAL SYNERGY PRODUCTS

CLIENT SATISFACTION SURVEY 2015WHAT OUR CLIENTS SAID

WE’VE LISTENED AND ACTED

WHO PARTICIPATED?

“We are very excited about your cloud-based product development and coming to understand how that will add value and agility to our business.”

“I can’t imagine how we ever did without Total Synergy. We have been using it since 2007 and it has totally organised the way we manage all

our projects here. Love it.”

“Total Synergy listens and delivers. We see them as a partner

in our business development.”

“Synergy support and the SA User Group is what

sets Total Synergy apart from other

companies.”

“Keep up the good work guys … you are awesome.”

SYNERGY CLIENTS 49%

MALE

199 RESPONSES FROM 855

SOFTWARE USERS

94%AGREE TOTAL SYNERGY HAS HIGH QUALITY PRODUCTS &

SERVICES

51% FEMALE

23% RESPONSE

RATE

DEMOGRAPHICS

94%ARE SATISFIED WITH

TOTAL SYNERGY SERVICES

1% 2014

1% 2014

2% 2014

BY ROLE

BY INDUSTRY

SOFTWARE MOST IMPORTANT TO YOUR BUSINESS SUCCESS?

IS SYNERGY IMPORTANT TO YOUR BUSINESS?

VERY IMPORTANT

23% IMPORTANT

OF RESPONDENTS SAID PRACTICE MANAGEMENT SOFTWARE

28% ACCOUNTING

24% DESIGN

8% CRM

62% SATISFIED

34% VERY SATISFIED

3% 2014

ARE YOU SATISFIED WITH TOTAL SYNERGY?

WOULD YOU RECOMMEND TOTAL SYNERGY?

92% YES

40%

96% YES

100% YES

77%

NSW 40%

ARCHITECTURAL 26%

SUPPORT 18%

UNKNOWN 17%

OTHERS 18%

QLD 30%

ENGINEERING 56%

EXECUTIVE 29%

MANAGEMENT 28%

VIC 12%

WA 8%SA 9% ACT 1% PROFESSIONAL 8%

CLIENTS ARE HAPPY WITH FREE VISITS AND TRAINING WEBINARS. In 2015 our services team met with over 40% of our clients and grew training webinar attendance by 63%. Both these services are free to clients on maintenance and will continue to be developed and rolled-out in 2016.

CLIENTS’ NEW STAFF BECOME DISSATISFIED WITH SYNERGY IF THEY DON’T RECEIVE TRAINING. Plenty of training resources exist for new staff getting started with Synergy – Help files, webinars, on-site training, client conference, newsletters and social media. This year we will improve their visibility, so clients can easily build them into their onboarding process.

HAPPY CLIENTS ARE GOOD, DELIGHTED CLIENTS ARE BETTER! All product enhancement requests (big and small) are considered by us for future versions of Synergy. We doubled the size of our development team at our Sydney HQ in 2015 to help future proof our products using the latest development technologies and improve our speed to market.

THANKS TO ALL OUR CLIENTS WHO PROVIDED FEEDBACK AND HELP US TO CONTINUALLY IMPROVE.totalsynergy.com.au #MoreTimeForDesign

“Your staff are exceptional. Always friendly and willing to go the extra mile to help out. The webinars are great too. I love how you can watch them at your desk or in a group

environment.”